• Solved

Meaning of Icon in Navigation Bar

Hello, I'm an older person who's still learning how to use my phone. I recently noticed a symbol I don't understand. It's on the right edge of the Navigation Bar and is… (read more)

Hello,

I'm an older person who's still learning how to use my phone.

I recently noticed a symbol I don't understand. It's on the right edge of the Navigation Bar and is a box with 3 lines (text?). When I click on it, it turns the page black and simplfies what I'm seeing. I've added a couple of images below. It's even on this page I'm using now.

What is this?

Thanks!

Asked by dreascloud 9 hours ago

Answered by Paul 9 hours ago

  • Solved

Unable to send emails on laptop

I went to use Thunderbird mail on my laptop for the first time in ages. I can receive emails but they won't send: Log in to server SMTP-mail.outlook.com with username x … (read more)

I went to use Thunderbird mail on my laptop for the first time in ages. I can receive emails but they won't send:

Log in to server SMTP-mail.outlook.com with username x failed Retry - Enter New Password - Cancel

- I entered the current password, which works fine for Thunderbird Mail on my desktop PC, and checked the box use password manager.

Send Message Error: Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp-mail.outlook.com Please check the password and verify the 'Authentication method' in Account Settings | Outgoing server (SMTP)

Server Type: IMAP Mail Server Server Name: imap-mail.outlook.com I CHANGED THIS to outlook.office365.com - to match the server settings on Thunderbird Mail for my desktop PC - and restarted Thunderbird, but the Log in to server failed message displayed again. Port: 993 Default: 993 Connection security: SSL/TLS Authentication method: OAuth2

I trust I have provided sufficient information for you help me. Thank you!

Asked by chattome 1 day ago

Answered by Matt 1 day ago

  • Solved

firefox stops responding at random times and won't close

About two weeks ago, Firefox started randomly hanging and would stop responding. It wouldn't let me close the program and I always have to restart my system to resolve th… (read more)

About two weeks ago, Firefox started randomly hanging and would stop responding. It wouldn't let me close the program and I always have to restart my system to resolve the problem. Sometimes it only takes a few minutes after restart before it hangs, other times it will be fine for hours.

I've tried multiple solutions I've found online, carefully following instructions: clearing cookies and cache, disabling all extensions, refreshing firefox, creating a new profile, deleting specific files within the Profiles folder, etc.

I've yet to make it more than four hours without the program hanging.

Any assistance or suggestions are greatly appreciated.

Asked by Jera 2 days ago

Answered by Jera 2 hours ago

  • Solved

Change background color of messages

Before I updated to version 140.0.1esr, I was able to change the background color of my email. I tried Settings>Composition>HTML Style and unchecked use reader's de… (read more)

Before I updated to version 140.0.1esr, I was able to change the background color of my email. I tried Settings>Composition>HTML Style and unchecked use reader's default colors, but that did not work.

Asked by Roger Rempe 5 hours ago

Answered by david 2 hours ago

  • Solved

Trying to import bookmarks from Chome.

I've tried 7 times to import my bookmarks from Chrome into Firefox. Firefox says that the import was successful each time, but the bookmarks aren't showing up in the Book… (read more)

I've tried 7 times to import my bookmarks from Chrome into Firefox. Firefox says that the import was successful each time, but the bookmarks aren't showing up in the Bookmark Tool Bar. It's only showing the older import, not the latest. If I go to one of the new pages, it shows that it is bookmarked, but the list that it belongs to is nowhere to be found....

So how do I update to the newly imported "Imported From Firefox" folder?

Asked by KnotNRune 4 hours ago

Answered by jscher2000 - Support Volunteer 3 hours ago

  • Solved

Thunderbird and outlook.com mail

Hi everybody, Thunderbird is not download mail to the client inbox. I created the mailsadress today, freshly installed TB too. I set up the outlook.com account in TB and… (read more)

Hi everybody,

Thunderbird is not download mail to the client inbox. I created the mailsadress today, freshly installed TB too. I set up the outlook.com account in TB and TB is establishing a connection with the mailserver, but not loading the mails. every time it tries to connect I can see TBgoing through the motions in status in the bottom left. There are mails in the accounts inbox,TB is just not downloading them. I also tried sending mails a mail to myself, from within TB, works fine. The mail sent via TB arrived in the acount inbox, visible in the webapp.

Please help, THX

already double checked Server Settings:

   IMAP:
       Incoming Server: outlook.office365.com
       Port: 993
       Security: SSL/TLS
       Authentication: OAuth2
   SMTP:
       Outgoing Server: smtp.office365.com
       Port: 587
       Security: STARTTLS
       Authentication: OAuth2

Asked by oliver.bluethgen 9 hours ago

Answered by sfhowes 3 hours ago

  • Solved

Unable to enter one particular website

There is one particular website that I use quite frequently. Lately I haven't been able to log onto it without encountering a page verifying I am a human, and I can't pro… (read more)

There is one particular website that I use quite frequently. Lately I haven't been able to log onto it without encountering a page verifying I am a human, and I can't proceed (the page just loops). This has happened on other browsers too, though I fixed the problem there by disabling my adblocker. But that doesn't help here on Firefox. Any suggestions?

Asked by Ladyjay12 4 hours ago

Answered by jscher2000 - Support Volunteer 3 hours ago

  • Solved

unable to add webmail to Thunderbird

I was able to load 1 email perfectly but the 2nd email from the same cPanel will not work. Auto detect and manual settings result in authorization error. The email passw… (read more)

I was able to load 1 email perfectly but the 2nd email from the same cPanel will not work. Auto detect and manual settings result in authorization error. The email password is my cPanel login so would be the same for both. Any ideas?

Asked by kristie-e 1 day ago

Answered by kristie-e 4 hours ago

  • Solved

User-Agent Stylesheet

In May 2025 all browsers should have removed the default styling for the h1 element when it is nested in a sectioning element (article, aside, nav, section). I went into … (read more)

In May 2025 all browsers should have removed the default styling for the h1 element when it is nested in a sectioning element (article, aside, nav, section). I went into Firefox Dev Editions user-agent style sheet and noticed that the styling for nested h1 elements is still the same. I'm wondering why that is the case, since I was under the impression that all the major browsers had completed make the necessary adjustments at the end of May 2025.

Asked by Paul 23 hours ago

Answered by jscher2000 - Support Volunteer 20 hours ago

  • Solved

Firefox on Android does not sync

Yes i tapped sync and on my mac's firefox, the android device is not even shown .. i can see my windows firefox there and see open tabs from there but not from android w… (read more)

Yes i tapped sync and on my mac's firefox, the android device is not even shown .. i can see my windows firefox there and see open tabs from there but not from android

why doens't android firefox sync ?

Asked by primski 5 months ago

Answered by primski 5 months ago

  • Solved

Stop Automatic Message Thread Expansion

When I click on a folder with multiple messages, each of which has a thread with multiple messages, all of the threads are automatically expanded. If I collapse each mess… (read more)

When I click on a folder with multiple messages, each of which has a thread with multiple messages, all of the threads are automatically expanded. If I collapse each message thread, leave that folder, then return to that folder, all of the message threads are again fully expanded.

Is there a way to stop this automatic thread expansion each time a folder is opened?

Asked by DonK 2 days ago

Answered by DonK 1 day ago

  • Solved
  • Locked

downloading firefox apk

hi I would like to download and install firefox for android which if I understand correctly is named fenix, without going to an app store. I don't see a direct link on th… (read more)

hi I would like to download and install firefox for android which if I understand correctly is named fenix, without going to an app store. I don't see a direct link on the main pages on the website. I noticed at https://archive.mozilla.org/pub/ it looks like it might be possible to get the apk. My concern would be does this violate any terms or licenses? Is this 100 percent ok to do? Also does the firefox owners have anything written answering this? There are websites that imply sideloading firefox might be considered using without permission and I definitely don't want that.

Asked by gow3leet69 4 months ago

Answered by NoahSUMO 4 months ago

  • Solved

Thunderbird hangs as soon as I click the Junk folder

Thunderbird hangs immediately as soon as I click the Junk folder. Another issue that may be related to this. I posted a question about Thunderbird hanging in a few minut… (read more)

Thunderbird hangs immediately as soon as I click the Junk folder. Another issue that may be related to this. I posted a question about Thunderbird hanging in a few minutes after starting. It hung this morning when I was downloading the message. The inbox, which had hundreds of messages, became empty. After I downloaded messages again, it had over 6000 messages, most of which were junk. It seems the junk filter is not working now. Could anyone offer a tip on the remedy for this?

Asked by Hong 2 months ago

Answered by Wayne Mery 19 hours ago

  • Solved

Launching Firefox

I launch Firefox from a shortcut in the QuickLaunch bar. I need to double-click that to get a response. But then TWO instances of Firefox open, and I have to close one - … (read more)

I launch Firefox from a shortcut in the QuickLaunch bar. I need to double-click that to get a response. But then TWO instances of Firefox open, and I have to close one - which seems a waste of time and effort over and over and over. My system is x32Win10ProV22H2. How to get just one instance ?

Asked by Joseph Philippa 22 hours ago

Answered by jscher2000 - Support Volunteer 21 hours ago

  • Solved

Keep Bookmark Folders Open

I have a folder with many bookmarks in it, and when I want to open multiple links in the folder but not ALL of them, I have to keep opening the bookmarks folder after mid… (read more)

I have a folder with many bookmarks in it, and when I want to open multiple links in the folder but not ALL of them, I have to keep opening the bookmarks folder after middle clicking each link 1 at a time. I can't open the entire folder - there are 100+ and say I want to open 10.

Is there a way to keep the bookmark folder open while I open each link in new tabs?

Thanks!

Asked by Thomas DiPasquale 1 day ago

Answered by TechHorse 21 hours ago

  • Solved

debug text on private tab

When I open a new tab, it says "I'm a temporary text to indicate you're on the new Tab Fragment" Seems like a bug and I didn't know the best place to report it … (read more)

When I open a new tab, it says "I'm a temporary text to indicate you're on the new Tab Fragment"

Seems like a bug and I didn't know the best place to report it

Asked by firefox1563 2 days ago

Answered by Claudiu 2 days ago