• Solved

Can empty trash folder but can't empty sent folder

I just got thunderbird. I want to empty my sent folder. It shows over 800 folders and I'd like to get them off my computer. I've looked through all the faqs and cannot… (read more)

I just got thunderbird. I want to empty my sent folder. It shows over 800 folders and I'd like to get them off my computer. I've looked through all the faqs and cannot find any answer that addresses this. I did read one that said I should check "unified folders" then I could do it. I did check it and still can't figure out to do it. Please help I am quite distressed.

Asked by tulsa2145 2 days ago

Answered by Lin 2 days ago

  • Locked

MetaMask Add-on Performance Issue on Mozilla Firefox

The MetaMask browser extension is extremely slow and unresponsive when used in Mozilla Firefox. Actions such as opening the wallet, switching networks, approving transact… (read more)

The MetaMask browser extension is extremely slow and unresponsive when used in Mozilla Firefox. Actions such as opening the wallet, switching networks, approving transactions, or interacting with dApps take a long time or freeze temporarily.

This issue occurs only in Firefox. MetaMask works smoothly and as expected on other browsers (for example, Chromium-based browsers) and all other websites and browser extensions load and function normally in Firefox. This suggests the problem is specific to the MetaMask add-on behavior within Firefox rather than general browser performance.

Impact:

Delayed transaction approvals

Lag while opening the extension

Poor user experience when interacting with dApps

Productivity impact when using Web3 applications

Asked by Roman Samuel 2 days ago

Last reply by Denys 2 days ago

  • Locked

Re: Invalid account recovery key

Dear Mozilla Firefox. I have tried so many times to reset my Mozilla Firefox account password to no avail, using my Account Recovery Key, which I stored in LibreOffice D… (read more)

Dear Mozilla Firefox.

I have tried so many times to reset my Mozilla Firefox account password to no avail, using my Account Recovery Key, which I stored in LibreOffice Draw on my computer. The so many times that I tried, the error that comes up is: "Invalid account recovery Key", no matter how many codes are sent for me to rest my password. Please, rectify the problem as to why a correctly stored 32 characters Account Recovery Key is not working for me to reset my password. Regards

  • DR CLEMENT AKATENG MD*

Uploaded images to add are not accepted.

Asked by DR CLEMENT AKATENG MD 2 days ago

Last reply by Denys 2 days ago

  • Locked

Account sync

I tried linking my unlinked profile to my email, I made a typographical error there and when I tried to undo it, Mozilla says this profile is already linked to that email… (read more)

I tried linking my unlinked profile to my email, I made a typographical error there and when I tried to undo it, Mozilla says this profile is already linked to that email. Mind you, I have not even entered a password or verified that email address yet. I cannot even remove that email from the profile now, even if I do and try to re-sign, the accounts page says I am already synced to the typo email.

Asked by The Shadow Man 2 days ago

Last reply by Denys 2 days ago

  • Solved

Preview of threaded message pane background color is different from individual message pane background color

When using Thunderbird 140 I am able to setup the background color of the message pane for individual messages. However when the messages are threaded, the message pane s… (read more)

When using Thunderbird 140 I am able to setup the background color of the message pane for individual messages. However when the messages are threaded, the message pane shows a preview of all of the threaded messages together in the message pane with a different background color than individual messages.

Asked by PercussionGuy33 1 week ago

Answered by Toad-Hall 2 days ago

  • Solved

"Always ask you where to save files" - but it's not asking

Using Firevox 142.0.1 on a MacBook Air. I always have "Always ask you where to save files" checked in Preferences, but lately it sometimes fails to ask me. For example, i… (read more)

Using Firevox 142.0.1 on a MacBook Air. I always have "Always ask you where to save files" checked in Preferences, but lately it sometimes fails to ask me. For example, if I try to download a file from Google Drive. Is anyone else having this problem? Is there something I can do about it?

Asked by Barubiito 5 months ago

Answered by MarkRH 4 months ago

  • Solved

Thunderbird on new computer - missing Next & Previous on Inbox; opens all emails in folder when I click on one.

My previous computer crashed and got a new one (Win 11 of course - new for me). I downloaded Thunderbird. With the help of an Earthlink (my email) tech, all but one o… (read more)

My previous computer crashed and got a new one (Win 11 of course - new for me).

I downloaded Thunderbird. With the help of an Earthlink (my email) tech, all but one of my emails (gmail) were entered. Then I downloaded and began reading them.

The first thing I noticed was the Next and Previous buttons are missing (or placed where I don't see them).

The second thing I noticed is that when I click on one email to read, all the emails in the respective Inbox also open. This is very annoying.

I also hope someone can tell me the info I need to add a gmail account. (I rarely use it, but there two websites which require a gmail email to log on.)

And I had made a T-bird "backup" but haven't used it yet. I'd like to IF I can locate it.


P.S. Is it possible to shut off the AI "help" while writing this. I find it annoying, slows me down.

Asked by Kami Scott 2 weeks ago

Answered by Ed 1 week ago

  • Solved

hOW TO CLEAR ' MOVE MESSAGE TO FOLDER ' LIST

Want to clear the 'RIGHT CLICK MOVE EMAIL TO FOLDER LIST ' THAT ACCUMULATES OVER TIME . lIST GETS TOO LONG. Searched thoroughly for an answer but found none. Please re… (read more)

Want to clear the 'RIGHT CLICK MOVE EMAIL TO FOLDER LIST ' THAT ACCUMULATES OVER TIME . lIST GETS TOO LONG. Searched thoroughly for an answer but found none.

 Please respond if you know how to clear this list. 

Merry Xmas Mike

Asked by mike pop 1 month ago

Answered by Ed 1 month ago

  • Solved

Single space when enter key is used

It has been several months since Thunderbird has always resulted in a double space when the ENTER key is pressed while composing an email. I have tried all the suggestion… (read more)

It has been several months since Thunderbird has always resulted in a double space when the ENTER key is pressed while composing an email. I have tried all the suggestions offered on this forum. None has been successful. Windows 11 Pro, with all current updates. The app data files are in my Documents folder. Does anyone have a solution? Am I the only one having this problem?

I have been a Thunderbird fan for many years. This is the first time I feel it is time to look for a new email application program.

Asked by Emile “Peter” Gauthier 2 days ago

Answered by Lin 2 days ago

  • Solved

Some Some text in English after update from 146 to 147 for newly created users

Sirs, I have Linux Mint 22.3 Cinnamon in Swedish language/locale. I set up two users with Firefox 146. Then, I upgraded Firefox to 147.0, and set up a third user on the … (read more)

Sirs,

I have Linux Mint 22.3 Cinnamon in Swedish language/locale. I set up two users with Firefox 146. Then, I upgraded Firefox to 147.0, and set up a third user on the same machine.

For the two original users, the Firefox is in all-Swedish locale. Perfect. But, for my newly created user, some is in English. Examples in English; Onboarding, Search in Privacy, and New Tab/Shortcuts. Web pages is no problem. The problem is in Firefox proper.

Strangely, New Tab is in Swedish (Ny flik), if I do not use the shortcuts, i.e. chose Empty new page in Settings. How to fix? Minor annoyance, but I would like everything in Swedish, as in v. 146. Is it a bug that will be fixed by Mozilla, or do I have to do anything to fix it myself, or is it un-fixable? Or, is it maybe anything in Linux? I understand it is some changes between 146 and 147 regarding a couple of rather important things. Thanks. >>> System:

 Kernel: 6.14.0-37-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
 Desktop: Cinnamon v: 6.6.5 tk: GTK v: 3.24.41 wm: Muffin v: 6.6.2 vt: 7 dm: LightDM v: 1.30.0
   Distro: Linux Mint 22.3 Zena base: Ubuntu 24.04 noble

Machine:

 Type: Desktop System: HP product: HP ProDesk 600 G2 SFF v: N/A serial: <superuser required>
   Chassis: type: 4 serial: <superuser required>
 Mobo: HP model: 805D v: KBC Version 05.39 serial: <superuser required> part-nu: P1H12EA#UUW
   uuid: <superuser required> UEFI: HP v: N02 Ver. 02.60 date: 12/15/2022

CPU:

 Info: quad core model: Intel Core i5-6500 bits: 64 type: MCP smt: <unsupported> arch: Skylake-S
   rev: 3 cache: L1: 256 KiB L2: 1024 KiB L3: 6 MiB
 Speed (MHz): avg: 2600 high: 2602 min/max: 800/3200 cores: 1: 2602 2: 2600 3: 2600 4: 2600
   bogomips: 25599
 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx

Graphics:

 Device-1: Intel HD Graphics 530 vendor: Hewlett-Packard driver: i915 v: kernel arch: Gen-9 ports:
   active: HDMI-A-1 empty: DP-1, DP-2, DP-3, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:1912
   class-ID: 0300
 Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X: loaded: modesetting
   unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
 Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22") s-diag: 582mm (22.93")
 Monitor-1: HDMI-A-1 mapped: HDMI-1 model: Dell U2311H serial: <filter> res: 1920x1080 hz: 60
   dpi: 96 size: 509x286mm (20.04x11.26") diag: 584mm (23") modes: max: 1920x1080 min: 720x400
 API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris device: 1 drv: swrast gbm:
   drv: iris surfaceless: drv: iris x11: drv: iris inactive: wayland
 API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 25.0.7-0ubuntu0.24.04.2 glx-v: 1.4
   direct-render: yes renderer: Mesa Intel HD Graphics 530 (SKL GT2) device-ID: 8086:1912
 API: Vulkan v: 1.3.275 layers: 3 surfaces: xcb,xlib device: 0 type: integrated-gpu driver: N/A
   device-ID: 8086:1912 device: 1 type: cpu driver: N/A device-ID: 10005:0000

Audio:

 Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: Hewlett-Packard
   driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a170 class-ID: 0403
 API: ALSA v: k6.14.0-37-generic status: kernel-api
 Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse status: active
   2: wireplumber status: active 3: pipewire-alsa type: plugin

Network:

 Device-1: Intel Ethernet I219-LM vendor: Hewlett-Packard driver: e1000e v: kernel port: N/A
   bus-ID: 00:1f.6 chip-ID: 8086:15b7 class-ID: 0200
 IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter>

Drives:

 Local Storage: total: 473.23 GiB used: 26.22 GiB (5.5%)
 ID-1: /dev/sda vendor: Samsung model: SSD 860 EVO 250GB size: 232.89 GiB speed: 6.0 Gb/s
   tech: SSD serial: <filter> fw-rev: 3B6Q scheme: GPT
 ID-2: /dev/sdb vendor: Samsung model: SSD 860 EVO 250GB size: 232.89 GiB speed: 6.0 Gb/s
   tech: SSD serial: <filter> fw-rev: 3B6Q scheme: MBR
 ID-3: /dev/sdc vendor: SanDisk model: Cruzer Blade size: 7.45 GiB type: USB rev: 2.0
   spd: 480 Mb/s lanes: 1 tech: N/A serial: <filter> fw-rev: 2.01 scheme: MBR

Partition:

 ID-1: / size: 227.68 GiB used: 26.22 GiB (11.5%) fs: ext4 dev: /dev/sda2
 ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda1

Swap:

 ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile

USB:

 Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 16 rev: 2.0 speed: 480 Mb/s lanes: 1
   chip-ID: 1d6b:0002 class-ID: 0900
 Device-1: 1-3:2 info: Dell KB212-B Quiet Key Keyboard type: keyboard driver: hid-generic,usbhid
   interfaces: 1 rev: 1.1 speed: 1.5 Mb/s lanes: 1 power: 100mA chip-ID: 413c:2107 class-ID: 0301
 Device-2: 1-6:3 info: MosArt Wireless Keyboard/Mouse type: keyboard,mouse
   driver: hid-generic,usbhid interfaces: 2 rev: 1.1 speed: 12 Mb/s lanes: 1 power: 100mA
   chip-ID: 062a:4101 class-ID: 0301
 Device-3: 1-9:4 info: SanDisk Cruzer Blade type: mass storage driver: usb-storage interfaces: 1
   rev: 2.0 speed: 480 Mb/s lanes: 1 power: 200mA chip-ID: 0781:5567 class-ID: 0806 serial: <filter>
 Hub-2: 2-0:1 info: super-speed hub ports: 8 rev: 3.0 speed: 5 Gb/s lanes: 1 chip-ID: 1d6b:0003
   class-ID: 0900

Sensors:

 System Temperatures: cpu: 27.0 C pch: 30.5 C mobo: N/A
 Fan Speeds (rpm): N/A

Repos:

 Packages: pm: dpkg pkgs: 2006
 No active apt repos in: /etc/apt/sources.list
 Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
   1: deb https: //mirror.accum.se/mirror/linuxmint.com/packages zena main upstream import backport
   2: deb http: //ftp.acc.umu.se/ubuntu noble main restricted universe multiverse
   3: deb http: //ftp.acc.umu.se/ubuntu noble-updates main restricted universe multiverse
   4: deb http: //ftp.acc.umu.se/ubuntu noble-backports main restricted universe multiverse
   5: deb http: //security.ubuntu.com/ubuntu/ noble-security main restricted universe multiverse

Info:

 Memory: total: 24 GiB available: 23.35 GiB used: 2.21 GiB (9.5%)
 Processes: 256 Power: uptime: 11h 28m states: freeze,mem,disk suspend: deep wakeups: 0
   hibernate: platform Init: systemd v: 255 target: graphical (5) default: graphical
 Compilers: gcc: 13.3.0 Client: Unknown python3.12 client inxi: 3.3.34

<<< Sincerely. Ronny

Asked by Ronny Efternamn 2 weeks ago

Answered by Ronny Efternamn 2 days ago

  • Solved

Firefox loading websites slowly and sometimes not opening pages properly

Hi, I’m facing an issue with Mozilla Firefox where some websites load very slowly, and sometimes pages don’t open completely or show loading forever. I’ve already tried … (read more)

Hi, I’m facing an issue with Mozilla Firefox where some websites load very slowly, and sometimes pages don’t open completely or show loading forever.

I’ve already tried restarting the browser and checking my internet connection, but the problem still happens randomly. Other browsers seem to work fine on the same network.

Can anyone guide me on what could be causing this issue? Are there any Firefox settings, cache options, or add-ons I should check to fix this problem?

Thanks in advance.

Asked by Laim Leon 3 days ago

Answered by Laim Leon 2 days ago

  • Solved

Odd behavior WRT "reply" ... sends to the "to address" , from the "from address" (ie does not swap)

My name is graeme , my wife Olivia. I have many many messages from various people; if I reply to a a mail from "fred", Thunderbird creates a mail: to: fred@xxxx from: … (read more)

My name is graeme , my wife Olivia.

I have many many messages from various people; if I reply to a a mail from "fred", Thunderbird creates a mail:

to: fred@xxxx from: graeme@xxxx

I have several messages from my wife , that behave in this same fashion (ie , as you would expect) but ONE message, when I reply the message displayed in Thunderbird (ie NOT YET SENT, so no SMTP etc yet involved) says:

(it does NOT have a REPLY-TO header BTW)

to: graeme@... from olivia@.....

...I've search back though my mailbox and all the mails from my wife work as you would expect, bar this one ...AND ONE OTHER that I found:

This says:

from olivia@.xxxx to: company@xxxx, olivia@xxxx. graeme@xxxxx

When I hit reply , it generates a message:

from olivia@xxxx to: company@xxxx, olivia@xxxx. graeme@xxxxx

So the from and to in the reply are exactly the same as the from/to in the initial message (they are not swapped)


So, to be clear 99% of messages are fine, it's just one or two cases where I get this odd behavior.

Asked by Graeme V 3 days ago

Answered by Graeme V 2 days ago

  • Solved

Firefox has issues loading some websites and extensions

I am having a problem with Firefox. Some websites do not load correctly and certain extensions do not work as expected. I have already tried restarting Firefox and check… (read more)

I am having a problem with Firefox. Some websites do not load correctly and certain extensions do not work as expected.

I have already tried restarting Firefox and checking my internet connection, but the issue still happens.

Please advise how to fix this problem. Thank you.

  • Solved

Delete multiple messages and then can't read any others, have you noticed?

A bug perhaps:- If I highlight various messages at once (I use shift and arrow) and then I press delete. When i subsequently navigate to any other message I can't read i… (read more)

A bug perhaps:- If I highlight various messages at once (I use shift and arrow) and then I press delete. When i subsequently navigate to any other message I can't read it, instead I see this message until I quit and reload Thunderbird: We're sorry, but we can't display this conversation, because the messages have been moved or deleted. Has anyone else noticed this and, better still, do you know how to work around it. I'm using Unified Folders by the way, in case that's relevant.

Asked by robcabo-web 4 days ago

Answered by Mapenzi 3 days ago