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My pc just did the latest update, the one with the new Logo. It wiped out all my bookmarks and passwords. I can reset the passwords, but I have hundreds of hours of research which was all bookmarked. I have changed laptops four times and each time I did, I would just sign into my Mozilla account and it was all downloaded into my new one.

Did anyone else experience this and were you successful in retrieving this data? Do you have any tips? This was important information on a health condition and I don't know if I can find all of this again.

Please, please help. I tried doing what I found in your forums but nothing helped. Could it be that the information was wiped out by your servers and it's permanently gone? I really need help. Thank you.

Hello, Having followed the advice as under: If you've previously made use of Firefox Sync, please make sure you're signed into your Mozilla account and have enabled Bookmarks within your Sync settings, because Firefox will automatically download any available data from our sync servers as long as you are logged into the account you used to sync.

Additionally, please consider that if your bookmarks are still available in the local storage of another device, signing into Sync on these devices will let you upload this account data and make your data accessible on any other devices you enable Sync on.

Andd checking the the Bookmarks tick-box was checked [as was last attempt] I tried to sign in to open the required page, but got 2 x 'error' windows, as attached, one for enail address [been using this for 2 yaers] and the other for password [how did I get this page up with the wrong password??]

I'm obviously a very dim Brit . . . . . please would you advise me as clearly as possible about whatv the heck is going wrong, thanx Kr CB

Before the new profiles update in Firefox I was using the old version of creating profiles and I want to move that profile into the new profile method. Is that possible?

Hi, I have been using TB for many years, when suddenly 4 days ago ( Feb. 1st.) it started as a brand new install, asking to set up a new account, I got no previous warnings or had other issues.

Since then I have done several attempts to get it connected with my profile, among others: - Everything from this article https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data - Importing the Profile from Functions > Import > "Import from another Thunderbird installation" - Reinstalling TB ( without removing the profile)

All of it with no succes, there is no accounts, and no mails, only some empty local folders so I'm running out of good ideas, and I really hope you can help!

BTW, somehow the addressbook has content, as the only thing.

Thanks Best regards Preben

Since a while, I think it is since I created an extra testprofile with "firefox-esr -P", but I've set my main profile as default again

When opening a link in another program than firefox I get always: a popup "Close Firefox" "Firefox is already running, but is not responding. To use Firefox, you must first close the existing Firefox process, restart your device, or use a different profile."

I do have both firefox and firefox esr, I usually use regular firefox the second came with the debian 13 repository.

I keep the esr to test display issues for reproducibility on my personal desktop, because I manage debian 13 kiosk-style desktops with firefox-esr.

(I noticed also that the regular firefox profiles can not be opened in firefox esr, so I use an extra profile for esr)

I am still using version 60.80, and want to back-up all my contacts. There is no export button in tools, so how do I back them up?

Any advice appreciated. (Not too technical as I am 79)

Thank You

I have three email accounts all from different sources.

Two of the three accounts work fine but one account will give me this error message. I back up the Thunderbird folder every week and copied the backup to the working folder and I still have the issue.

I've been getting multiple emails of the same in a few folders. I do have a lot of Filters set up for the account affected.

Update: Apologies, seems it was my mistake. While setting up the signature in the first place I *did* pick up a named anchor from a template <a name="_MailAutoSig">. It was buried in the generated HTML, and I have now found and removed it. Problem, such as it was, now solved.

Is there any way either to remove the yellow anchor symbol which Thunderbird inserts in front of my signature, or to tell the client not to display the symbol? I didn't put one in the HTML signature that I use. There's no "remove named anchor" command. It isn't related to the double -- marker, which I've already removed using config. I have no use for anchors, which for me are simply a visual distraction.

Thunderbird is so good in many ways (calendar synch is great - one of my major bugbears with Outlook - also recipient privacy when sending out group invitations) and it can be quite frustrating in some others (e.g. unwanted features that I've had to dig around in config in order to turn off)

Thanks everyone :-)

While checking mail in my inbox, I opened, then deleted a message (message 1). As has been happening lately, there was a significant pause between my hitting delete and the mesage going away. Then I opened another message (message 2), and I found that it had the header for message 2 displayed in the inbox, but showed the text of message 1 when opened. Scrambled messages and headers could be a big problem.

I logged onto the mail server (gmail) directly. It showed me message 2 with the correct header, and message 1 was in trash.

To fix the problem, I deleted message 2 on the server, and waited for it to vanish from the headers in my Thunderbird inbox. Then, I copied it back from trash on the server. After it downloaded to Thunderbird, everything was fine, but I wanted to alert you to the issue. Something evidently can go awry on TB's end to scramble headers and messages, and that is scary.

Running TB 147.0.1 with gmail(imap) as the mail server. I have posted twice in the past week about issues with gmail, and I am suspecting something going on at that end. My TB installation is brand new since then; the problems with logging on and staying connected that I reported only went away when I removed .esr, rebooted, and did a clean install of TB.

Please advise if this is a known problem, and if there are settings I can tweak to prevent recurrence.

I searched how to disable any random new AI features Firefox was about to cram into the browser.

I was served this support page that says I can "Block new and current AI features (single switch)"

Simply, the described feature to disable AI features isn't in the settings. I've look and tried searching for "Block AI enhancements" & "AI controls" but no luck.

Please tell me they haven't given the writing of support pages to some shitty LLM.

when I view the saved passwords, the saved logins window does not work properly. I cannot drag the borders left or right to view whole information such as passwords or provider. The borders just refuse to move. I therefore can only view partial information under any heading. Please help if possible. Thank you.