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Oh, woe is me. I had both Thunderbird and Firefox open on my desktop, and thought I was typing into Firefox's address bar. But Thunderbird was actually 'live' (selected?) on the desktop, so that's where my keystrokes went. Not sure what I typed or where the cursor was, but suddenly I have two folders in the left Thunderbird pane that I can't figure out how to get rid of. They are both just above my Local Folders: Templates and Archives folders for one email account, and an Archives for another. All three folders are empty (Archives had "2025" subfolders, but I was able to delete those). Keyboard strokes generated these, but they don't delete. What can I do? Can I navigate with Windows Explorer to where these folders actually reside and delete them there? I sure don't want to mess anything up. Many thanks in advance!

I need to sign in so that I can sync my profile but am getting this error message when trying to reset the password "Primary account email required for reset". I'm not sure what this means.

It appears that Thunderbird knows how much disc space is required to compact a folder, since it says there is not enough. Could the message say "You must have xxx free disc space" rather than having to use the trial and error method. If this space is 'work space' could Thunderbird be instructed to use a drive other than C: for workspace.

After Firefox updated today, the executable no longer starts. I get the following error message:

firefox.exe -- Bad Image

C:\Program Files\<Mozilla Firefox\gkcodecs.dll is either not designed to run on Windows or it contains an error. Error status 0x000000d. </p>

And then another error message: Couldn't load XPCOM.

Please advise.

I have a laptop with windows 10 & Thunderbird 128.9.1 and a Samsung S10 using the Samsung email. Both are configured with IMAP. When I open the Samsung email to view and download emails, I can then get home and open my laptop with Thunderbird where it will also download.

If I were to log onto the Gmail through a web browser the email will show in the "all mail" label and no longer be in the inbox, unless I do the phone first and it stays in the inbox until downloaded on the laptop.

so I can't get it on the phone if the laptop is used first. Any ideas ? because logging on to Gmail through the web browser to forward it myself is a pain thanks in advance Mick

I can not use my contact group to send an email, just switched over to Windows 11 if that is the problem. The contact list comes up for single contacts but not a group. I don't know if the file got corrupted when I changed out the computer.

I have the same problem as SIGNON has. I am using a different computer on a different wifi server than I usually do because I am traveling. The normal outgoing server (SMTP), default, is imap.gmail.com and the password was associated with that. However, when I try to send an email, it wants to log into smtp.gmail.com, and then tells me the password failed and cannot send the message. I cannot reset to the imap.gmail.com server.

All my other browsers work fine but since April 4, 2025 Firefox won’t work at all. Websites won’t load. I have tried to clear my cache & cookies, I have checked my connection settings, I have checked for malware, I have turned off all my extensions and I have completely restarted my computer several times now, nothing has worked. I also did trouble shoot mode & reinstalled Firefox (though I will admit I maybe didn’t do this step properly). I refreshed Firefox. Why is it not working? What happened? I don’t know what to do as I don’t want to lose all my bookmarks and passwords that I have yet to move over to my password manager. Please help.

I have synced Firefox on my wife's iPad and can see all of her saved Firefox passwords OK however when she goes to password protected site she is unable to enter her password I don't anything about Ios I have been a windows / android man from day 1 and 76 years old

When I try to sign on I get message that login to Roadrunner/TWC failed. I don't normally get a request for a password when signing on to Thurnderbird. I have a password that is described as for email doesn't work. How do I get around this?