All Products Support Forum

Am locked out of a cancelled Firefox account and Mozilla VPN within because of lost 2-Factor Authentication, BUT ALSO.. I am locked into monthly payments for the Mozilla VPN subscription that I thought I had also cancelled. I know of no Customer Support contact person or entity for stopping the VPN charges and cancelling the VPN subscription. Other people have written about being in this situation and have been helped to solve it. I very much need help on this! Please help me! And thank you all so much for helping people like myself!

Hi, I have a fedora34 system with dovecot and postfix, and the manual config won't let me continue creating an account with my custom settings. I'm using Thunderbird 91.1.0 (64-bit).

I'm trying to "configure manually" an account with the following details because Thunderbird is unable to autodetect my proper mail server settings.

For this configuration, my email address is alex@example.com, but my username is just alex.

Receive: (IMAP) Server: mail.example.com Port: 993 Connection Security: SSL/TLS Auth Method: Normal Password User: alex

Send: (SMTP) Server: mail.example.com Port: 587 Security: STARTTLS User: alex

When I click "Re-Test", it wipes out the port 587 and sets it to zero, and removes the hostname from the outgoing server config.

There's no way to configure the outgoing mail settings to be able to click "Done" and accept the changes.

I can click "Advanced config", but it then just uses the default outgoing mail server for this account.

Is this a bug? This works with the previous version of Thunderbird I was using.

Hi when I'm playing online slot games why are some of the games so slow or don't load or crash once loaded? I use the paddypower website can someone help me configure the settings or enable plugins or flash player or whatever it is that I need to do so I can play the games properly

many times I will have many tabs open in a browser, covering different subjects - cars, science things, sports, movies, etc. Is there a way I can cluster all the related topic tabs together, in an order I tell it? Also, color-coding would be a great visual cue - like red tabs for sports, blue for cars, green for science, etc. Can I order and color the tabs like that either in general setup or any available add-ons?

I'm having trouble downloading any add-ons whilst using Firefox the error says:

"To use these add-ons, you'll need to download Firefox"

I have re-download Firefox and the error still shows up.

Not sure what else to do.

Photo added for reference.

I read that Firefox will using the Snap version by default on Ubuntu 21.10 and beyond. Will the non-Snap version still be available in lets say Ubuntu 22.04 and beyond? The reason I ask is because I use Firejail to sandbox Firefox and Firejail doesn't work with Snaps and yes I know that Snaps and Flatpacks both sandbox apps but I prefer Firejail because of the Private Home profile (nothing is saved in this profile settings, bookmarks, add-ons etc) its way more secure than the sandbox offered by a Snap.

Okay, this has been happening for months now. My site has been intermittently slow on one of my office computers. Thought is was a host issue so fought with them for weeks on trying new setting on the server but they could never see the issue on their end. Main problem is in the admin area of my shopping cart (CS-cart) being super slow but would also occasionally appear on the front end. Sometimes it may only happen for a few minutes, other times would happen all day (or now all week). Then office computer number 2 started having problems with my site. It was so bad (like took minutes to even pull up my site) that I had to install Chrome so orders could be printed. Been running it for a few weeks now without issue but just tried FF again and the problem still persists. I have tried clearing the cache/history on both computers and even on computer 2 completely uninstalled without storing data but still have the issue. What is more frustrating is it happens only occasionally on one computer, pretty consistent on the other and computer number 3 on the same network has no problems. Was even thinking it may be Cloudflare (browser console listings) so disabled using it but that just seemed to have fixed the issue on one computer but not the other. But everything is so random I really don't know where the problem is. All I know is using another browser for a few weeks now has fixed the issue on both computers. I should note that I am on my site constantly so I may see a few hundred pages a week (history was a 6300 on one computer when I cleared it) Anyone have any suggestions?

Dear Mozilla Community,

I have problems with one website. This website is poczta.wp.pl. Sometimes this can't be loaded. I see this error:

"SSL_ERROR_INTERNAL_ERROR_ALERT".

This is website with https protocol. What is the reason? Other websites works fine. I think that this is not problem with my router or internet provider because I changed both and it is still problem there. I had this problem also on another computer with Windows 10 operating system. I contacted with administrator of this website and they think that all is okay so they suggested me that this can be problem with browser or my computer.

This behavior is very hard to test because this issue is showed very rare. Sometime one time in one week and sometimes two time in one day. I don't know what is going on with this.

Can you help?

I have a strange white bar that appears above the Firefox window at all times, but it's only visible on one of my other monitors, which is positioned above the monitor Firefox is on. I've tried starting firefox with all my extensions and themes disabled, and all that did was make the bar black instead of white.

This lead me to believe it was the Title bar. However, that's currently disabled. When I enable the title bar, the white bar disappears, but then I'm left with the title bar (which I do not want).

Is there a way I can have the Title bar disabled and not have this bar appear?

Worth noting I'm using the Lepton UI mod (which doesn't seem to be responsible for this) and DisplayFusion (which I thought would have been responsible for this, however I cannot be sure). Running Win 10.

Hello,

Ref: Thunderbird 91.1.1 running on Ubuntu Mate 20.04.3 on a Lenovo Ideapad Flex 5 Issue: For over a week whenever I do a search of my emails I'm unable to view an email result

In the first attached screenshot one can see a search being done on old emails for a given topic. The blue arrow indicates which email one wants to view in the list of results of the search.

The second screen shot attempts to view that selected email, but the Donation request window prevents viewing. Although long time user and recently donating again to the project this does not fix this issue.

I tried to look at the results of search of another email account but same result. Tried to repair the directory containing the result, to compact, to purge the startup buffer but nothing changes. Searched for a solution but found none, but maybe it's a question of key words for the search.

How to fix this please I really need to see my email search results often and right now nothing for this works.

Thanks

xian

The release notes for the latest update for Firefox for iOS mention "clean start", stating that Firefox will start on your home page every time you reopen the browser after a couple of hours to avoid being distracted by the tabs of your last session.

The first thing I want to know is whether this clean start means (1) that all previously open tabs will be closed, or (2) that a new tab will open to the home page IN ADDITION to the previous tabs.

Is there an option to turn off this clean start behavior?

(I do want to keep my open tabs; it's why I leave some open. I close tabs I don't want any more. I can use history, but I hope I don't have to, because I don't want to have to scroll through history and remember what I wanted to keep every time I don't use the browser for some hours -- especially after every night's sleep! If this functionality closes tabs, then I don't want to upgrade. If it's optional, that's fine, and good for those who want it.)

Often can't log on to my IMAP email account at mail.optonline.net. "Login to mailserver xxxx.xxxxxx.xxx with username yyy failed." Sometimes it does work, but only after a long time and very laggy. Username and password and other settings are correct - checked and double checked. How do I fix it? This is a recent issue. Thanks!

Apparently I created created a Mozilla Support using my personal email address as some point in time (probably a long time ago). To clarify, it's not the email attached to this account. I had to create this as a temp account due to the issues with my primary account.

Best I can piece it together, I then later created an account for "Firefox Sync" under a different email address, then changed my Firefox Sync account email to my previous email address. Here's the chronology:

2015? Created Mozilla Support account with personal_email@outlook.com 2016? Created Firefox Sync account with work_email@mywork.com 2020? Firefox Sync, Mozilla Support all merge into "Firefox Account" 2021: Before leaving my employer, I switch my "Firefox Account" email from work_email@mywork.com => personal_email@outlook.com. Firefox Account doesn't complain, all goes well and personal email works fine as my primary Firefox Account identity. 2021: I attempt to log into Mozilla Support using my newly merged "Firefox Account" and receive the following red toast error messages: Error 1: "The email used with this Firefox Account is already linked to another profile" Error 2: "This account is not active. Please contact an administrator if you believe this is an error"

Hopefully that all makes sense, any ideas who to fix this? Assuming it's impossible to log in with my old/original Mozilla Support account, so I appear to be at an impasse.