All Products Support Forum

When I try to go to a page that uses Capcha to verify my browser it doesn't display, It will in TOR, Chromium, just not firefox. Now, I can't reach 90% of the sites I usually go to (DICE, Glassdoor, etc. Current version & Things: Application Basics

Name: Firefox Version: 102.3.0esr Build ID: 20220912135840 Distribution ID: User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:102.0) Gecko/20100101 Firefox/102.0 OS: Linux 5.19.0-2-amd64 #1 SMP PREEMPT_DYNAMIC Debian 5.19.11-1 (2022-09-24) OS Theme: Clearlooks / Adwaita Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 8 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true Memory Size (RAM): 6.7 GB Disk Space Available: 282 GB

Crash Reports for the Last 3 Days

Firefox Features

Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org

Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org

Name: Web Compatibility Interventions Version: 102.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.4.2 ID: webcompat-reporter@mozilla.org

Remote Features

Remote Processes

Type: Privileged About Count: 1

Type: Extension Count: 1

Type: Isolated Web Content Count: 2

Type: Preallocated Count: 3

Type: Socket Count: 1

Add-ons

Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com

Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org

Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org

Name: eBay Type: extension Version: 1.3 Enabled: true ID: ebay@search.mozilla.org

Name: Google Type: extension Version: 1.2 Enabled: true ID: google@search.mozilla.org

Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org

Name: AdBlocker Ultimate Type: extension Version: 3.7.19 Enabled: false ID: adblockultimate@adblockultimate.net

Name: Augmented Steam Type: extension Version: 2.3.3 Enabled: false ID: {1be309c5-3e4f-4b99-927d-bb500eb4fa88}

Name: Calendly: Meeting Scheduling Software Type: extension Version: 2.7.2.0 Enabled: false ID: firefox_extension@calendly.com

Name: DuckDuckGo Privacy Essentials Type: extension Version: 2022.8.25 Enabled: false ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: LibreOffice Editor Type: extension Version: 2.18.7 Enabled: false ID: {223b662b-a5c4-489f-beea-ee572fab24c0}

Name: Shodan Type: extension Version: 0.3.2 Enabled: false ID: jid1-AWt6ex5aPvWtTg@jetpack

Name: Steam URL Opener Type: extension Version: 0.0.6 Enabled: false ID: {85252760-c586-4180-8788-c50234c0ac08}

Graphics

Features Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Window Protocol: x11 Desktop Environment: mate Target Frame Rate: 60 GPU #1 Active: Yes Description: KAVERI (, LLVM 14.0.6, DRM 2.50, 5.19.0-2-amd64) Vendor ID: 0x1002 Device ID: 0x1315 Driver Vendor: mesa/radeonsi Driver Version: 22.2.0.0 RAM: 0

Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: Empty profile data Display0: 1366x768@60Hz scales:1.000000|1.000000 DisplayCount: 1 Decision Log HW_COMPOSITING: available by default blocked by runtime: Acceleration blocked by safe-mode OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled WEBRENDER: available by default unavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: disabled by default: Disabled by default blocklisted by env: Blocklisted by gfxInfo blocked by runtime: Cannot be enabled in release or beta WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: disabled by default: Disabled by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by default unavailable by env: OS not supported WEBRENDER_DCOMP_PRESENT: available by default disabled by user: User disabled via pref unavailable by env: Requires Windows 10 or later unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU cannot be enabled in release or beta X11_EGL: available by default DMABUF: available by default VAAPI: disabled by default: VAAPI is disabled by default VP8_HW_DECODE: available by default VP9_HW_DECODE: available by default

Media

Audio Backend: pulse-rust Max Channels: 6 Preferred Sample Rate: 44100 Roundtrip latency (standard deviation): 43.08ms (4.65) Output Devices Name: Group Built-in Audio Digital Surround 5.1 (HDMI): /devices/pci0000:00/0000:00:01.1/sound/card0 Simultaneous output to Built-in Audio Digital Surround 5.1 (HDMI): Input Devices Name: Group Monitor of Built-in Audio Digital Surround 5.1 (HDMI): /devices/pci0000:00/0000:00:01.1/sound/card0 Monitor Source of Simultaneous output to Built-in Audio Digital Surround 5.1 (HDMI):

Enumerate database

Environment Variables

DISPLAY: :0 MOZ_ASSUME_USER_NS: 1 MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /home/tmick/.mozilla/firefox/2ue7dr1j.default-esr/crashes/events MOZ_CRASHREPORTER_RESTART_ARG_0: /usr/lib/firefox-esr/firefox-esr MOZ_CRASHREPORTER_RESTART_ARG_1: MOZ_CRASHREPORTER_RESTART_ARG_2: MOZ_CRASHREPORTER_DATA_DIRECTORY: /home/tmick/.mozilla/firefox/Crash Reports MOZ_CRASHREPORTER_PING_DIRECTORY: /home/tmick/.mozilla/firefox/Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /usr/lib/firefox-esr/browser/crashreporter-override.ini MOZ_LAUNCHED_CHILD: MOZ_APP_SILENT_START: XRE_PROFILE_PATH: XRE_PROFILE_LOCAL_PATH: XRE_START_OFFLINE: XRE_BINARY_PATH: XRE_RESTARTED_BY_PROFILE_MANAGER: MOZ_SAFE_MODE_RESTART: MOZ_APP_RESTART: 1

Experimental Features

about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): true CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false

Remote Experiments

TCP rollout, Phase III (TCP on by default for 95% EXISTING ESR profiles): control

Important Modified Preferences

browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20220912135840 browser.startup.homepage_override.buildID: 20220912135840 browser.startup.homepage_override.mstone: 102.3.0 browser.tabs.loadInBackground: false browser.urlbar.maxRichResults: 12 browser.urlbar.placeholderName: DuckDuckGo browser.urlbar.placeholderName.private: DuckDuckGo browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.resultGroups: {"children":[{"maxResultCount":1,"children":[{"group":"heuristicTest"},{"group":"heuristicExtension"},{"group":"heuristi browser.urlbar.tipShownCount.searchTip_onboard: 4 doh-rollout.balrog-migration-done: true doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.mode: 2 doh-rollout.self-enabled: true doh-rollout.uri: https://mozilla.cloudflare-dns.com/dns-query dom.forms.autocomplete.formautofill: true dom.security.https_only_mode_ever_enabled: true dom.security.https_only_mode_ever_enabled_pbm: true dom.security.https_only_mode_pbm: true extensions.lastAppVersion: 102.3.0 font.internaluseonly.changed: true gfx.blacklist.layers.opengl.failureid: FEATURE_FAILURE_SOFTWARE_GL idle.lastDailyNotification: 1664653872 media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1660850675 media.gmp-gmpopenh264.version: 1.8.1.2 media.gmp-manager.buildID: 20220912135840 media.gmp-manager.lastCheck: 1664653621 media.gmp-manager.lastEmptyCheck: 1664653621 media.gmp.storage.version.observed: 1 media.peerconnection.enabled: false media.videocontrols.picture-in-picture.video-toggle.enabled: false network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1664556466 privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1664653874119 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.remote_settings.crlite_filters.checked: 1661004384 security.remote_settings.intermediates.checked: 1660936953 security.sandbox.content.tempDirSuffix: 92179baf-be01-4048-86c9-d29af47379d3 services.sync.declinedEngines: services.sync.engine.addresses: true services.sync.engine.addresses.available: true services.sync.engine.creditcards: true services.sync.engine.prefs.modified: false services.sync.lastPing: 1664654233 services.sync.lastSync: Sat Oct 01 2022 18:19:46 GMT-0500 (Central Daylight Time) storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1663607207

Important Locked Preferences

fission.autostart.session: true

Places Database

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.35 Version in use: 4.35

NSS Expected minimum version: 3.83 Version in use: 3.83

NSSSMIME Expected minimum version: 3.83 Version in use: 3.83

NSSSSL Expected minimum version: 3.83 Version in use: 3.83

NSSUTIL Expected minimum version: 3.83 Version in use: 3.83

Sandbox

Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Content Process Sandboxing: true Media Plugin Sandboxing: true Content Process Sandbox Level: 4 Effective Content Process Sandbox Level: 4 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Operating system not supported

Rejected System Calls

Startup Cache

Disk Cache Path: /home/tmick/.cache/mozilla/firefox/2ue7dr1j.default-esr/startupCache/startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: true

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

Printing

Modified print settings

For years I've set the background display color in about:config to a medium gray, #CCCCCC. Main purpose was to change the background color of the about:blank page, which is my home page and my new tab page.

Note I am not overriding colors; #CCCCCC only showed up as the bgcolor for about:blank. Occasionally websites which forgot to specify a background color would show up with a medium gray background, a minor inconvenience and a hint their coding was not so great.

Just realized my background color selection for about:blank isn't working anymore. The background color of the about:blank page is white. Not sure when it changed. I failed to notice when the medium gray disappeared because I have been reflexively pressing the dim screen button. I have vision issues and need to avoid a white screen.

There was a question in 2021 about the about:blank page bgcolor turning white which was archived but does not look resolved.

https://support.mozilla.org/en-US/questions/1344438

Does about:blank now specify a bgcolor, overriding my about:config setting? I still have browser.display.background_color set to #CCCCCC. Do I need to change another value for about:blank now? Thanks for your help.

Using Firefox 105.0.1 64-bit on a Windows 10 Toshiba laptop.

I am using Thunderbird's local folders to free up space in my gmail account for older E-mails that I don't need anymore. I set it up as IMAP. I'm having the following problems:

I have an entire Label tree in gmail that shows up as a Folder tree in Thunderbird. I have duplicated some of these into a Local Folder in Thunderbird.

- When I move a folder down, all the messages copy, but don't delete from Thunderbird or gmail. When I delete the messages in Thunderbird, sometimes they delete in gmail, but other times, they remain in gmail without a label.

- I've also tried Moving the individual messages (in group) from the gmail folder in Thunderbird the local folder. Sometimes they delete in gmail, but other times, they remain in gmail without a label. I've sometimes hit Undo, and some of those times, the messages go back, other times they don't, and I have 2 blank folders. The messages are still in gmail, but without label, so not easy to find. As well, in File Manager, there's a file with that folder's name, and it is non-zero, and when I open it up in a Text Editor, I see the messages.

- I've also tried Copying the individual messages (in group) from the gmail folder in Thunderbird the local folder. Then I delete them from the source directory. Most of the time, this works. but a few other times, they remain in gmail without a label.

One thing - since I just installed Thunderbird today, it's still downloading messages. It's at 37000 of 66000 messages right now, if that could be related to this. But when do move/copy/delete one at a time, it happens immediately.

Any suggestions on a better way to do this?

The last two versions of Thunderbird have an issue with any subfolder more than one level below the Inbox, - they attempt to sync then fail on IMAP. The folder structure is there, but none of the messages. This seems to have been an issue in the past as well (https://www.reddit.com/r/Thunderbird/comments/nrdr3n/anyone_else_having_problems_with_office365/), but has reoccured.

Any thoughts on where or how to fix this? Changing advanced settings on folder subscriptions haven't worked.

My work computer is behind a firewall that is a forward and reverse proxy. Firefox crashes fairly frequently but my work computer is not using and will not be using the forward proxy; that is for the web server. Therefore the crash reports so not get submitted. There is an error message: "There was a problem submitting your report." Is there another way to submit them?

Wastrel

Hello,

i'm using Thunderbird for almost 16 years (and therefore i have a huge email database wich in definitely dont want to loose). Now i have a unfortunately problem: Facts: - PC with sufficient RAM, Windows 10 with all updates - latest version of Thunderbird (102.3.0) - different Emailaccounts (gmx, gmail) - no Antivirus software, only buid-in Windows firewall

Thundebird (wich i really appreciate) updated to 102.3.0 (while i was opening the browser manually). So i and Thunderbird opened the browser at the same time. No clue whether this is the reason for:

Thunderbird now crashes every time when i open it. It does nothing but as soon i click into the thunderbird window it says "thunderbird doesn't react" (wich is true, i waitet one night ;-(

I tried to: - copy back different backups of the profile-folder (one week old, another approx one month old) wich were backuped BEFORE the automated update to 102.3 - uninstall and reinstall current version von thunderbird - install some older versions of Thunderbird (they were always claiming, that the profile-files were modified by an newer version of thunderbird and they can't read them) - tried the current stand-alone version - created new profiels with the above described versions of Thunderbird and then copying the backup profile files into that - manually reduce the inbox-file in size (removing the mails of approx. the last 2 weeks) - removing all *.msf-Files bevore starting Thunderbird - removing the global-messages-db.sqlite bevore starting Thunderbird

Everything with no effort. Thunderbird frezes everytime.

I will spend 100 € (!!!) for a hint wich makes my Thunderbird working again, no joke!!!

Regards

Stephan

I used this tablet for many years and got lots of bookmarks on my browser, but recently its antenna stopped working. I did some research and found out you can export the bookmarks from firefox even if you cant connect to the internet to use the sync functionality. I rooted the phone, copied the browser.db file from firefox and exported the bookmarks table with SQLite Browser. I read on some verry old (6-8 Years ago) threads on this forum that they imported the bookmarks.csv they got from the db in excel, then modified it in some sense and then exported it to a html file to import that in firefox. I did everything to where i have the whole table in excel, only need to know what i need to modify in it.

Original Posts:

https://support.mozilla.org/en-US/questions/1065613; https://support.mozilla.org/gl/questions/1006480

Thunderbird version 102.3.1 (32-bit), Windows 10 (up to date). 4 core 64-bit system, 16GB of memory.

Intermittently, Thunderbird (TB) will start consuming an entire core of my 4 core system, or 25% of cpu time. While this is happening, the throbber (the spinner on the mail toolbar between the "tag" and "add a task" icons) spins continuously. While this happening, the system is sluggish.

I've seen other reports where the suggestions are:

- compact all folder (done)
- remove all the .msf files in the profile (done)

It has gotten to the point where I don't only run TB once or twice a day to download mail and check the calendar.

Any other suggestions or tips, or any other information that I can supply to help resolve this issue?

Thank!

A website I read news on a regular basis, FOXBusiness.com, auto refreshes which is super annoying when you read even worse if you write a comment.

The recommended setting accessibility.blockautorefresh true accessibility.blockautorefresh true

Have no effect on this particular website and it continues to do its auto refresh. I contacted their so-called "support" but never received a reply.

Anyone know how to prevent this "do not auto refresh" setting being bypassed by a website thus continuing to do periodical auto refresh?

Hello. After migrating to the last TB release (102.3.1), each time I start TB, it ask my EMail account password. If I tick the box remember my password, it would not be able to download my EMails. I've found some advice on the support such as deleting pkcs11.txt or secmod.db but it still does not work. My TB profile is stored on the network and not locally. thanks for your help. Laurent

I have an email that I need to print and take with me to collect an order. They want the QR code printing as part of the email but it's coming through as an attachment (actually two attachments), along with some of the other images, although the email does have some images showing in the email too. I did click the message about allowing remote content when it came through but still have a problem. Can anyone please help? Thanks in advance

When I click to open a dropdown, it opens and then immediately shuts back up again. I have to maintain pressure on the left click to keep the box open. Any ideas?

Today is October 2, 2022. Firefox became noticeably slower about 4 to 6 weeks ago. There were problems with YAHOO! Mail, for example. It was particularly noticeable when I would be watching one YouTube video and then would click on the image/icon of a different video, trying to change to & open the new video. E.g., NBC or CBS videos, like "Jimmy Kimmel" shows, etc. A couple of days ago, I opened Windows 10(TM) Task Manager, and used "End Task" to shut off Dropbox instances. I then uninstalled Dropbox. I did that to prevent Dropbox from running in the background [and I don't need it, anyway]. That seemed to help. I have also switched to Firefox "Troubleshoot Mode" -- that seemed to help, somewhat, but not necessarily in every case.

 Yesterday, there were problems opening MyADP (to view salary pay stubs) with Firefox [in regular mode].  The application just seemed to be "stuck" while trying to open the view to payment listing.  So, this morning, I ran MS-Edge(TM), and MyADP opened properly and operated with no problems.
   Is it possible that some MS-Windows 10(R) update is causing problems with Firefox?

Moments ago, I opened YAHOO! mail in a separate, new tab, and logged-in quickly, without a problem. I'm happy about that.

  I just opened another tab, easily started the video.  However, clicking on a different video's icon -- the result is that the YouTube red line only moves left to right about 2/3 of the way across the screen, and the newly-selected video does not load.  Clicking repeatedly on the different video's icon seems to "clog" YouTube to the point that the message, "Connect to the internet.  You are offline.  Retry", appears.

So, I'm a bit puzzled. What do you suggest, please?

  Thank You in Advance, 

Dave

In Thunderbird there have been a lot of changes with regard to Address Books. Importing an Address Book now requires more steps. So maybe I'm not doing it right, but none of the "Add to" buttons work with an imported Address Book. They don't work with one address and they don't work with several selected addresses. I did find a workaround, though. I just go directly to the .csv file that I created the imported Address Book from, select all the email addresses that I want, copy them, and then paste them in the Bcc (or whatever other addressing field). Voila! There's no need to import Address Books when they don't work, right?

Good morning, There are multiple questions. 1. Now everytime I click on a link in an article it opens a completely different page of firefox instead of just making a tab on the line with all the other tabs. It also loads that new page half way off the screen on the right hand side and I have to drag it over, open it full sized and then screw around with cutting and pasting the url into a new tab on the old firefox page. How do I stop it from doing this? It's realllllly annoying.

2. It is screwing up some of my graphics by putting horizontal lines into the picutres to where you can't view it. Specifically on jigsaws from jigsawplanet.com. I work on a gaming site and this really impacts my ability to do my job (or have fun).

3. One one particular site HEXrpg.com, I set my view at 120% and every page I go it it reverts it back to 100%. This did NOT used to happen and it only seems to be happening on that particular site..... However, it could be on other sites as I've had to set my entire computer to 120% now so I can read the posts on that one site and now everything is too big for my screens in the other sites.

I don't know what you guys were trying to do, but whatever it was, can you please put it back to the way it was before this last (possibly last 2) updates. If not I'm going to have to switch to Edge or Chrome and I really don't want to have to do this because I've been with Firefox forever. HELP!?! Deborah DeVane

Using IMAP. I have and 'empty trash' command in the trash drop down menu. However, one of my Gmail accounts that command is not present prompting me to highlight all of the trashed emails and clicking delete. How can I add the 'empty trash' command to the drop down menu? BTW, it is present in another Gmail account in Thunderbird (102.3.1). Thanks.