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two identities; reply to default account error

  • 5 replies
  • 1 has this problem
  • 15 views
  • Last reply by gron00

gron00
gron00
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My wife (Marilyn) and I (Ron) have been sharing Thunderbird for a few years with separate identities. Ron's identity is the default account. This started a few weeks ago. When Marilyn sends an email, her "SENT" file shows correctly the email FROM: Marilyn; TO: recipient. But the recipient receives FROM: Ron; TO: recipient. And of course, when the recipient replies, it goes to Ron. This is very annoying. I have changed Marilyn's identity to include her REPLY TO address. So now, the recipient receives FROM: Ron; REPLY TO: Marilyn; TO: recipient. How can I fix this?

My wife (Marilyn) and I (Ron) have been sharing Thunderbird for a few years with separate identities. Ron's identity is the default account. This started a few weeks ago. When Marilyn sends an email, her "SENT" file shows correctly the email FROM: Marilyn; TO: recipient. But the recipient receives FROM: Ron; TO: recipient. And of course, when the recipient replies, it goes to Ron. This is very annoying. I have changed Marilyn's identity to include her REPLY TO address. So now, the recipient receives FROM: Ron; REPLY TO: Marilyn; TO: recipient. How can I fix this?

Chosen solution

Perhaps Sympatico changed their policy so that now the sender's address must match the authentication of the outgoing server. Try adding a second outgoing server under Tools/Account Settings/Outgoing Server (SMTP) with Marilyn's user name, then set Tools/Account Settings/marilynaccountname to select that server from the Outgoing Server (SMTP) drop-down box in the right pane.

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All Replies (5)

gron00
gron00 Question owner
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It is not gmail. The outgoing SMTP server is smtphm.sympatico.ca. Also, it was working well for over a year before the problem started.

gron00
gron00 Question owner
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It is not gmail. The outgoing SMTP server is smtphm.sympatico.ca. Also, it was working well for over a year before the problem started.

gron00
gron00 Question owner
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Sorry for the very late reply. When I get to Outgoing server in Marilyn's account, there is only one option offered, and that is the default server. How can I change it or add a server?

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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As sfhowes advises: Try adding a second outgoing server under:

  • Tools/Account Settings/Outgoing Server (SMTP)

Make a good note of the settings used in the current default smtp server.

Description: Server name: port UserName: Authentication method: Connection security:

click on 'Add' button Enter the same details with slight modification on these: DEscription eg: Sympatico - Marilyn username = your wifes email address

click on OK

Now, you should have two Outgoing server (SMTP) settings.


then set : Tools/Account Settings/marilynaccountname select the newly added server from the Outgoing Server (SMTP) drop-down box in the right pane. click on OK to save chnages to Account Settings.

gron00
gron00 Question owner
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Great! That seems to solve the problem, until Sympatico makes more changes.