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I just downloaded the "aol" Mozilla version and NEED to uninstall and reinstall the REGULAR MOZILLA , can't open aol mail it's HUNG... HELP - I'm job hunting!

Posted

I need to UNINSTALL the new AOL version - which has totally messed everything up, it won't even open my email - and INSTALL Mozilla's latest most powerful version.

The version I was using (no idea which but relatively new) started hanging constantly ("Script may have stopped running on this page - continue?") then crashed, so thought I"d try this. BIG MISTAKE.

I'm job hunting and need SPEED and NO PROBLEMS. HELP, MOZILLA EXPERTS! I"m Techno-Idiot and require step by step instructions;would LOVE someone who's willing to work with me by phone me for ten minutes MAX to guide me if possible - I'm much clearer verbally!!

Thanks!

I need to UNINSTALL the new AOL version - which has totally messed everything up, it won't even open my email - and INSTALL Mozilla's latest most powerful version. The version I was using (no idea which but relatively new) started hanging constantly ("Script may have stopped running on this page - continue?") then crashed, so thought I"d try this. BIG MISTAKE. I'm job hunting and need SPEED and NO PROBLEMS. HELP, MOZILLA EXPERTS! I"m Techno-Idiot and require step by step instructions;would LOVE someone who's willing to work with me by phone me for ten minutes MAX to guide me if possible - I'm much clearer verbally!! Thanks!

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 13.0 r0
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.30214.0
  • GEPlugin
  • Citrix Online App Detector Plugin
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

More Information

Machine Master 20 solutions 205 answers

Uninstall your current version of Firefox: http://windows.microsoft.com/en-gb/windows/uninstall-change-program#uninstall-change-program=windows-7

Make sure to check the "Remove my Firefox personal data and customisations" checkbox

Then install Firefox again using the version downloaded here: http://www.mozilla.org/en-US/firefox/new/#

Uninstall your current version of Firefox: http://windows.microsoft.com/en-gb/windows/uninstall-change-program#uninstall-change-program=windows-7 Make sure to check the "Remove my Firefox personal data and customisations" checkbox Then install Firefox again using the version downloaded here: http://www.mozilla.org/en-US/firefox/new/#

Modified by Machine Master

Question owner

I got an email via aol on my PHONE from you "MastertheMachines) that I don't know how to reply to using aol...and I can't seem to figure out where to click HERE to find it either....

You asked what Windows Version I was using: I'm using Windows 7, 64-bit (whatever that means....MS keeps sending me both 32 and 64 bit updates and the 32's keep failing but I don't know how to get rid of THEM either) - just in case this means anything to you

I warned you - Techno-Idiot here....trying to learn though!

I got an email via aol on my PHONE from you "MastertheMachines) that I don't know how to reply to using aol...and I can't seem to figure out where to click HERE to find it either.... You asked what Windows Version I was using: I'm using Windows 7, 64-bit (whatever that means....MS keeps sending me both 32 and 64 bit updates and the 32's keep failing but I don't know how to get rid of THEM either) - just in case this means anything to you I warned you - Techno-Idiot here....trying to learn though!

Modified by KristCreative

Moses
  • Moderator
459 solutions 3607 answers

KristCreative,

Hi, it looks like you get e-mails through your phone. Please note that you can get back to reply to us by going to this link. This is the link for your support question here:

https://support.mozilla.org/en-US/questions/999675

KristCreative, Hi, it looks like you get e-mails through your phone. Please note that you can get back to reply to us by going to this link. This is the link for your support question here: https://support.mozilla.org/en-US/questions/999675
alsmusic 1 solutions 20 answers

Newest 29. version doesn't work for me. I need to learn how to uninstall it and re-install 28.0 on Windows Vista but can't yet find out how to do that. Thanks

Newest 29. version doesn't work for me. I need to learn how to uninstall it and re-install 28.0 on Windows Vista but can't yet find out how to do that. Thanks
Machine Master 20 solutions 205 answers

Same as before, uninstall your current version of Firefox: http://windows.microsoft.com/en-gb/windows/uninstall-change-program#uninstall-change-program=windows-7

Make sure to check the "Remove my Firefox personal data and customisations" checkbox

Then download Firefox 28 from here: Install an older version of Firefox

Moderator edit: Replaced FTP link with relating KB article ~m

Same as before, uninstall your current version of Firefox: http://windows.microsoft.com/en-gb/windows/uninstall-change-program#uninstall-change-program=windows-7 Make sure to check the "Remove my Firefox personal data and customisations" checkbox Then download Firefox 28 from here: [[Install an older version of Firefox]] <i>Moderator edit: Replaced FTP link with relating KB article ~m</i>

Modified by Moses

Moses
  • Moderator
459 solutions 3607 answers

masterthemachines

Please note that if you choose the "Remove my Firefox personal data and customizations" that the current profile folder (with all of your current settings, extensions, passwords, etc) will be removed and you will have to start all over.

alsmusic If you plan to keep your existing settings and data, please do NOT click the checkbox to remove personal data as you will lose everything!

KristCreative If you are still needing support, please create a new thread at /questions/new

<b>masterthemachines</b> Please note that if you choose the "Remove my Firefox personal data and customizations" that the current profile folder (with all of your current settings, extensions, passwords, etc) will be removed and you will have to start all over. <b>alsmusic</b> If you plan to keep your existing settings and data, please do NOT click the checkbox to remove personal data as you will lose everything! <b>KristCreative</b> If you are still needing support, please create a new thread at [/questions/new]