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I can no longer connect to my email on Comcast with Thunderbird

Thunderbird Troubleshooting
user01229325 replied
veuzent
veuzent

Comcast tech support verified settings are now correct but still cannot connect. changed to recommended ports and SSL, but still does not work. Can connect with web mail on this computer and other devices. I see other people seem to have the same problem.

Comcast tech support verified settings are now correct but still cannot connect. changed to recommended ports and SSL, but still does not work. Can connect with web mail on this computer and other devices. I see other people seem to have the same problem.

All Replies (4)

veuzent
veuzent Question owner

This is the comcast error message

user01229325
user01229325

Chosen Solution

What are you using for the SMTP settings? What I have that is working is: Port 465 SSL/TLS Normal Password

Check your firewall and make sure it is not blocking Thunderbird.

Connecting with web mail just verifies that you know your username and password. Web mail and SMTP are completely different servers and operations.

veuzent
veuzent Question owner

My Norton Security Suite had the Thunderbird Firewall setting on Auto. I changed it to Allow and now everything connects.

Thanks alot, I think Norton Security update may have occurred

user01229325
user01229325

Glad you are back working.