When I send a message to blueyonder the system says the message has been sent yet the recipient cannot find it in his emails or on the server.
I compose a message and press send. The system states that it connecting and then that the message has been sent. When the recipient looks for the message on his system and/or the server he cannot find the message. I have sent him messages direct from my server and also Outlook Express and he does get them it is only when using Thunderbird do the messages go missing. Do I have to use special settings to send messages to Blueyonder?
Chosen solution
I'd suggest you contact your email provider. Similar problems have been reported from Virgin users.
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Have the recipient to check his spam folder. If he uses POP, he must also check the spam folder on the server via webmail.
Do you get any error notification back in response to the message you sent?
I will check whether he is using POP.
There is no response and/or error message to say that the email has failed. It appears to just have disappeared.
Thanks for responding to my query
He is using POP but has looked at his server and cannot find my email. I have tried sending as email to another Blueyonder user and they have not received my email
Chosen Solution
I'd suggest you contact your email provider. Similar problems have been reported from Virgin users.