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I downloaded the TDS managed IP Hosted Assistant Toolbar 17.4.86.1 and I cannot get it to work on Firefox.

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  • Last reply by SabaII

SabaII
SabaII
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I downloaded the TDS managed IP Hosted Assistant Toolbar 17.4.86.1 and I cannot get it to work on Firefox. It says it is fully compatible but I downloaded it like the instructions said and it will not show as a toolbar option for Firefox. Please help and I am trying to not use IE at work as we run XP. Thanks.

I downloaded the TDS managed IP Hosted Assistant Toolbar 17.4.86.1 and I cannot get it to work on Firefox. It says it is fully compatible but I downloaded it like the instructions said and it will not show as a toolbar option for Firefox. Please help and I am trying to not use IE at work as we run XP. Thanks.

Chosen solution

I'm surprised companies still use XP. My old school already switched to 8.

Actually, if you're experiencing problems with an addon/extension, you would better off asking the developer about it since Mozilla nor us volunteers have anything to do with the extension not working. I would suggest Safe Mode to see if that addon is being conflicted with by another addon but I don't want to give you wrong steps.

If you want to try Safe Mode, feel free to:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

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M B
M B
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Chosen Solution

I'm surprised companies still use XP. My old school already switched to 8.

Actually, if you're experiencing problems with an addon/extension, you would better off asking the developer about it since Mozilla nor us volunteers have anything to do with the extension not working. I would suggest Safe Mode to see if that addon is being conflicted with by another addon but I don't want to give you wrong steps.

If you want to try Safe Mode, feel free to:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

SabaII
SabaII Question owner
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Yeah its a small business I work for so it is very costly for them to switch. Thanks for the advice, I kind of figured it was more a compatibility issue with toolbar itself vs an issue with Firefox.