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McAfee is my security provider, paid for. How do I turn off Foxfire and then turn back on?

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  • Last reply by cor-el
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SASinclair
SASinclair

We purchased and downloaded the 3 for 1 McAfee Security. It downloaded onto the main desktop with no problem. I'm now trying to download it onto my laptop and it's telling me to turn off Mozilla Foxfire and I can't seem to figure out how to do that. Help PLEASE!

We purchased and downloaded the 3 for 1 McAfee Security. It downloaded onto the main desktop with no problem. I'm now trying to download it onto my laptop and it's telling me to turn off Mozilla Foxfire and I can't seem to figure out how to do that. Help PLEASE!

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

I haven't heard of this message before.

Maybe McAfee's installer/updater wants to change a file Firefox is using (do you already have a McAfee add-on?), so it needs you to exit out of Firefox while it does its thing???

Could you post a screen capture of the message (or the exact wording) so we can understand it better? This article has hints on screen captures: How do I create a screenshot of my problem?

the-edmeister
the-edmeister

To close Firefox = orange Firefox button (upper left) > Exit
Or if you have the Menu Bar showing, File > Exit

cor-el
cor-el
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You can also check the Windows Task Manager for Firefox processes.