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why do I get a message that states a site's identity can't be verified for almost every site including mozilla

  • 1 reply
  • 1 has this problem
  • 13 views
  • Last reply by philipp

bm79140
bm79140
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Just installed Firefox on a new'er' pc and I can't access any websites. Message reads"this connection is untrusted" then there's an explanation, a get me out of here! Box and I Understand the risks.

Just installed Firefox on a new'er' pc and I can't access any websites. Message reads"this connection is untrusted" then there's an explanation, a get me out of here! Box and I Understand the risks.

All Replies (1)

philipp
philipp
  • Moderator
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hello, first please make sure that the date & time is set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:

  • what is the error code shown under technical details on the error page?

in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):

  • which issuer information does the certificate contain?

thank you!

"This Connection is Untrusted" error message appears - What to do