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firefox 28.0, windows 8.1, CNN videos won't play - show blank screen

Posted

This only happens with cnn videos. Same problem when using safe-mode. Internet explorer runs these videos ok. Firefox seems to quit before it gets to the video window.

This only happens with cnn videos. Same problem when using safe-mode. Internet explorer runs these videos ok. Firefox seems to quit before it gets to the video window.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • Google Update
  • 5.1.30214.0
  • VLC media player Web Plugin 2.1.3
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • GEPlugin
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

More Information

BOTKLazorith 0 solutions 3 answers

Could you take a screen shot and post?

It's likely this is a plug-in issue and-or Java actionscript issue.

Have you attempted to refresh page on this white screen? What Anti-Virus security do you have running in the background?

Could you take a screen shot and post? It's likely this is a plug-in issue and-or Java actionscript issue. Have you attempted to refresh page on this white screen? What Anti-Virus security do you have running in the background?
cor-el
  • Top 10 Contributor
  • Moderator
17534 solutions 158549 answers

You can check for problems with current Shockwave Flash plugin versions and try this:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

See also:

You can check for problems with current Shockwave Flash plugin versions and try this: *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting