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firefox 28.0, windows 8.1, CNN videos won't play - show blank screen

  • 2 replies
  • 8 have this problem
  • 204 views
  • Last reply by cor-el

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This only happens with cnn videos. Same problem when using safe-mode. Internet explorer runs these videos ok. Firefox seems to quit before it gets to the video window.

All Replies (2)

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Could you take a screen shot and post?

It's likely this is a plug-in issue and-or Java actionscript issue.

Have you attempted to refresh page on this white screen? What Anti-Virus security do you have running in the background?

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You can check for problems with current Shockwave Flash plugin versions and try this:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

See also: