A few months ago my ability to use different fonts, colors and sizes suddenly disappeared. These choices were always available when looking at my email and I used them regularly . No one I asked ever heard of such a thing happening. I left it alone until I found someone to help. Then, a few days ago, when I clicked "write" , two things happened. First, I could not forward, reply or even see my collected email addresses. Second, there was no longer a place that said "send". My email page filled the entire screen and when I scaled it down, there was still no way to see my list or to send. I am a novice when it comes to fixes and terms but, I have asked people who have some experience with PC's they were stumped. I contacted Fairpoint and they said it must be a Thunderbird problem. Most of the people I asked said they didn't know Thunderbird. One suggested that I reinstall T.bird but, said I also might lose everything on my PC. I would appreciate any help you can give. Thanks, Jim