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Firefox crashes

Firefox Troubleshooting
swordmaster33 replied
swordmaster33
swordmaster33

bp-989c1c58-69d4-4bd4-b5f9-1284c2140319 bp-788ec141-ff43-4c09-b98c-1ef2d2140319 bp-51244efd-ab7f-426f-8c86-cf2362140319 bp-90a718a8-2f91-401e-bb1e-bdc3b2140319 bp-b0099f9d-91d0-45ae-9669-e808e2140319

these are all the crash ID's I get. I believe there was something in my anti-virus qurantine that i deleted that may have triggered the crash but i have no idea what it was.

bp-989c1c58-69d4-4bd4-b5f9-1284c2140319 bp-788ec141-ff43-4c09-b98c-1ef2d2140319 bp-51244efd-ab7f-426f-8c86-cf2362140319 bp-90a718a8-2f91-401e-bb1e-bdc3b2140319 bp-b0099f9d-91d0-45ae-9669-e808e2140319 these are all the crash ID's I get. I believe there was something in my anti-virus qurantine that i deleted that may have triggered the crash but i have no idea what it was.

All Replies (3)

philipp
philipp
  • Moderator

Chosen Solution

hello swordmaster33, can you go into the windows control panel, programs section and see if there is an entry named bitguard available - if so remove this program from your computer and also run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner.

Daniel Phillips
Daniel Phillips

I would highly advise you to update to the latest version of Firefox. When that's said, there are reported cases of problems with the Avast browser module ( wrc@avast.com)

Please report back to see if this helped you!

swordmaster33
swordmaster33 Question owner

Thanks a lot guys you both solved my problem. Initially i updated firefox to see if that worked. It did, but to a certain extent. In the end it was the BitGuard virus and i was able to get rid of it with the help of the programs Philipp posted.

Thanks for helping me out!