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Firefox crashes after logging into Gmail account

Posted

Firefox (ver. 26.0 German) crashes without being able to report the crash! I have found another crash report on this, BUT I have more detailed information on this issue.

Crashing started to happen, after I changed the privacy configuration as follow:

1st: I changed the config. from "accepting thirdparty cookies" from "yes" to "never" and 2nd: from "keep cookies until expiration" to "until close firefox". Then I deleted all cookies. From then, FF crashes when I'm loggint into Gmail, which is successful, but after two ajax/jquery "load()" calls (I can see the animation of reload icon twice!) FF crashes.

I was working with FF/Gmail before I changed the configuration, and everything was working well (I deleted cookies everytime I logged out of gmail). Nearby: I changed the configuration as there was only one Tab in one Window (my own static local startpage) open, and I was not logged in my Gmail account.

I have scanned (fullscan) my PC by "Kaspersky Internet Sec. 2014" (no malware found) + I have scanned (fullscan) my PC by "Spybot - Search & Destroy" (no malware found) + I looked into "Windows-Software" but there was no "BitGuard" + I have deactivated all of Addons, but FF crashes again and again.

When I change the config. to default, i.e. accepting thirdparty cookies and keeping them until they expire, FF does not crash anymore!

Hope this helps and has nothing to do with an NSA "feature/function" ;-) Kindly Regards, Pedram

Firefox (ver. 26.0 German) crashes without being able to report the crash! I have found another crash report on this, BUT I have more detailed information on this issue. Crashing started to happen, after I changed the privacy configuration as follow: 1st: I changed the config. from "accepting thirdparty cookies" from "yes" to "never" and 2nd: from "keep cookies until expiration" to "until close firefox". Then I deleted all cookies. From then, FF crashes when I'm loggint into Gmail, which is successful, but after two ajax/jquery "load()" calls (I can see the animation of reload icon twice!) FF crashes. I was working with FF/Gmail before I changed the configuration, and everything was working well (I deleted cookies everytime I logged out of gmail). Nearby: I changed the configuration as there was only one Tab in one Window (my own static local startpage) open, and I was not logged in my Gmail account. I have scanned (fullscan) my PC by "Kaspersky Internet Sec. 2014" (no malware found) + I have scanned (fullscan) my PC by "Spybot - Search & Destroy" (no malware found) + I looked into "Windows-Software" but there was no "BitGuard" + I have deactivated all of Addons, but FF crashes again and again. When I change the config. to default, i.e. accepting thirdparty cookies and keeping them until they expire, FF does not crash anymore! Hope this helps and has nothing to do with an NSA "feature/function" ;-) Kindly Regards, Pedram

Chosen solution

This is then a system-specific problem. I just did what you had done in my Firefox and then I logged into Gmail without any hassle. I have W7 Professional 32bit. Firefox 26.0.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • VLC media player Web Plugin 2.1.0

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/de/

Extensions

  • Adblock Plus 2.4.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Popup-Addon 0.9.1 (adblockpopups@jessehakanen.net)
  • Anti-Banner 14.0.0.4837 (anti_banner@kaspersky.com)
  • Flash and Video Download 1.48 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Dangerous Websites Blocker 14.0.0.4837 (content_blocker@kaspersky.com) (Inactive)
  • DownThemAll! 2.0.16 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (Inactive)
  • Firebug 1.12.6 (firebug@software.joehewitt.com) (Inactive)
  • FirePHP 0.7.4 (FirePHPExtension-Build@firephp.org) (Inactive)
  • Html Validator 0.9.5.8 ({3b56bcc7-54e5-44a2-9b44-66c3ef58c13e}) (Inactive)
  • Kaspersky URL Advisor 14.0.0.4837 (url_advisor@kaspersky.com) (Inactive)
  • Print Edit 11.1 (printedit@DW-dev) (Inactive)
  • Safe Money 14.0.0.4837 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 14.0.0.4837 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 260
  • adapterDescription2:
  • adapterDeviceID: 0x05e2
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 896
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-11-2013
  • driverDate2:
  • driverVersion: 9.18.13.3182
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 260 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: file:///E:/Daten/Documents/__Browser_Startseite/start.html
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.cookieBehavior: 1
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1391064580
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdeployjava: 0
  • plugin.state.nppdf: 0
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1388927652

Misc

  • User JS: No
  • Accessibility: No
Manojit Ghosh 8 solutions 103 answers

You created and solved the problem yourself. The changes you made were interfering with Gmail's functions.

You created and solved the problem yourself. The changes you made were interfering with Gmail's functions.

Question owner

@Manojit_Ghosh, thank you for your rapid feedback!

I don't think I have "solved" the problem, becuse:

1. an application should never ever crash under any conditions, without at least saving changes or auto reporting the issue or naming the issue.

2. (IMHO) As long as Firefox allows the web-creators (be it Anonymous, Google, NSA, Mafia, amateur/careless webprogrammers or any scriptkiddies), to be able to bring the FF to crash.... there is no need for any security software and/or mechanism, because software like FF are the hole in the Firewall/System!

3. (IMHO) After publications about Edward Snowden, users should at least be able to disable cookies for thirdparties without crashing Browsers. If FF cannot handle this, then let us remove this "buggy/untested" feature/function.

4. The crash is done in/by FF not in Internet, nor on Gmail-Server, nor in TCP/IP Stack, nor in HTTP protocol, nor in OS.... FF has to at least catch the exceptions of any script running at FF!

Kindly Regards, Pedram Ganjeh-Hadidi

@Manojit_Ghosh, thank you for your rapid feedback! I don't think I have "solved" the problem, becuse: 1. an application should never ever crash under any conditions, without at least saving changes or auto reporting the issue or naming the issue. 2. (IMHO) As long as Firefox allows the web-creators (be it Anonymous, Google, NSA, Mafia, amateur/careless webprogrammers or any scriptkiddies), to be able to bring the FF to crash.... there is no need for any security software and/or mechanism, because software like FF are the hole in the Firewall/System! 3. (IMHO) After publications about Edward Snowden, users should at least be able to disable cookies for thirdparties without crashing Browsers. If FF cannot handle this, then let us remove this "buggy/untested" feature/function. 4. The crash is done in/by FF not in Internet, nor on Gmail-Server, nor in TCP/IP Stack, nor in HTTP protocol, nor in OS.... FF has to at least catch the exceptions of any script running at FF! Kindly Regards, Pedram Ganjeh-Hadidi
Manojit Ghosh 8 solutions 103 answers

Safety and illusion of safety are two different things. If Gmail requires those features then you cannot disable those features. There are many sites which require cookies to function properly.


users should at least be able to disable cookies for thirdparties

Firefox gives enough importance to keeping user's data secure. We, internet-users must take some necessary risks.

Safety and illusion of safety are two different things. If Gmail requires those features then you cannot disable those features. There are many sites which require cookies to function properly. ''users should at least be able to disable cookies for thirdparties'' Firefox gives enough importance to keeping user's data secure. We, internet-users must take some necessary risks.

Question owner

Hello Manojit! Thank you for your quick reply!

Maybe I did not describe the issue properly: The cookies are enabled. Gmail can read and write cookies (like any other too).

Only the "thirdparty cookies" are disabled.

Meanwhile I tested Internet Explorer and Opera by deactivating cookies for thirdparty. They did not crash after logging into Gmail.

Kindly Regards, Pedram Ganjeh-Hadidi

Hello Manojit! Thank you for your quick reply! Maybe I did not describe the issue properly: The cookies are enabled. Gmail can read and write cookies (like any other too). Only the "thirdparty cookies" are disabled. Meanwhile I tested Internet Explorer and Opera by deactivating cookies for thirdparty. They did not crash after logging into Gmail. Kindly Regards, Pedram Ganjeh-Hadidi
Manojit Ghosh 8 solutions 103 answers

Chosen Solution

This is then a system-specific problem. I just did what you had done in my Firefox and then I logged into Gmail without any hassle. I have W7 Professional 32bit. Firefox 26.0.

This is then a system-specific problem. I just did what you had done in my Firefox and then I logged into Gmail without any hassle. I have W7 Professional 32bit. Firefox 26.0.

Question owner

The issue was not Gmail, nor Firefox, nor OS. It was Bugfire plugin, which does not really stop tracking scripts!

I found and solved the problem by (step by step): (Please keep in mind that I am using German version, so some translations my not be 100%ly correct in FF English version!)

1. loggins as Administrator 2. backing up the bookmarks etc. 3. deactivating all Plugins 4. unistalling all Plugins and modules ([https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons|disable-or...]) 5. uninstalling Firefox in Windows (Start ==> System Control ==> Software ==> (rightclick) Firefox ==> "remove", "Yes") 6. running explorer and navigate to "%tmp%" (without doublequotes!) 7. [CTRL + A] to mark all temporary files and folders 8. [DEL] to delete them 9. Reboot 10. Installing Firefox 11. Testing Gmail -> it worked 12. changed configuration of Firefox to: "accept cookies form thirdparties" ==> "Never", and "keep until:" ==> "Firefox closes" 13. Restarted FF, logged into Gmail ==> it worked! 14. Then I started systematically installing plugins, started by "Adblock Plus" etc. one by one. After installing every Plugin I restarted FF and could log onto Gmail successfully, except after activaten of "Firebug".

My question: will this report be forwarded to firebug, or do I have to report it to the firebug Team (this is my first reporting on this site)?

Kindly Regards, Pedram Ganjeh-Hadidi

The issue was not Gmail, nor Firefox, nor OS. It was Bugfire plugin, which does not really stop tracking scripts! I found and solved the problem by (step by step): ''(Please keep in mind that I am using German version, so some translations my not be 100%ly correct in FF English version!)'' 1. loggins as Administrator 2. backing up the bookmarks etc. 3. deactivating all Plugins 4. unistalling all Plugins and modules ([[https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons|disable-or-remove-add-ons]]) 5. uninstalling Firefox in Windows (Start ==> System Control ==> Software ==> (rightclick) Firefox ==> "remove", "Yes") 6. running explorer and navigate to "'''%tmp%'''" (without doublequotes!) 7.''' [CTRL + A] t'''o mark all temporary files and folders 8.''' [DEL]''' to delete them 9. Reboot 10. Installing Firefox 11. Testing Gmail -> it worked 12. changed configuration of Firefox to: "accept cookies form thirdparties" ==> "Never", and "keep until:" ==> "Firefox closes" 13. Restarted FF, logged into Gmail ==> it worked! 14. Then I started systematically installing plugins, started by "Adblock Plus" etc. one by one. After installing every Plugin I restarted FF and could log onto Gmail successfully, except after activaten of "Firebug". My question: will this report be forwarded to firebug, or do I have to report it to the firebug Team (this is my first reporting on this site)? Kindly Regards, Pedram Ganjeh-Hadidi