Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by cwoolmer

more options

Cannot launch Mozilla at all. Does not even go into safe mode.

bp-c6d58d44-cbff-43eb-8f01-0d6412140129

Have tried uninstall/reinstall plus browser reset, delete cache etc but no change.

Cannot launch Mozilla at all. Does not even go into safe mode. bp-c6d58d44-cbff-43eb-8f01-0d6412140129 Have tried uninstall/reinstall plus browser reset, delete cache etc but no change.

Chosen solution

Try to update to Firefox 26.0

You can find the full version of the current Firefox 26.0 release in all languages and for all Operating Systems here:


This can be a problem with hardware acceleration in Firefox.

You can use one of these to start Firefox in Safe Mode:

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

Read this answer in context 👍 0

All Replies (3)

more options

Please provide system details(os, ram etc.).

more options

Chosen Solution

Try to update to Firefox 26.0

You can find the full version of the current Firefox 26.0 release in all languages and for all Operating Systems here:


This can be a problem with hardware acceleration in Firefox.

You can use one of these to start Firefox in Safe Mode:

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

more options

Thanks the upgrade plus disabling hardware acceleration seems to have sorted the issues.