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Firefox freezes webpage & same in private browsing too ????? help

  • 4 replies
  • 2 have this problem
  • 355 views
  • Last reply by CarlH

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One webpage when advanced to the next page freezes Firefox (not responding) in exiting session. Tried deleting cookies & history, safe mode, Chrome & private browsing in Firefox to no avail. The only one that works is IE inprivate browsing. What else can I do ? Thanks for your help Dell Studio IE 7

Chosen solution

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.


Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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All Replies (4)

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Hi CarlH,

Thank you for posting your question, is it ok if you post the name of the website that this is happening to? These steps for troubleshooting may also be helpful: Firefox can't load websites but other browsers can

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Chosen Solution

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.


Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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Cor-el,

FYI After trying various things including safe mode erasing cache etc, I tried options, privacy and eliminated cache "line by line" if I didn't think it was needed & rebooted. Now the site works perfectly. Thanks, CHero

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rmcguigan,

FYI After trying various things including safe mode erasing cache etc, I tried options, privacy and eliminated cache "line by line" if I didn't think it was needed & rebooted. Now the site works perfectly. Thanks, CHero