X
Tap here to go to the mobile version of the site.

Support Forum

How to fix popups when pop up blocker is already on?

Posted

I have already gone into Firefox preferences, turned my popup blocker on, and removed all exceptions. However, I'm still getting a TON of popups, mostly for software updates and downloads. There is no malware on my computer and the popups do have the Firefox bookmark bar, so I know they are coming from Firefox.

Please help! It's really frustrating and slowing my computer down because they're constantly getting in the way when I'm trying to navigate.

I have already gone into Firefox preferences, turned my popup blocker on, and removed all exceptions. However, I'm still getting a TON of popups, mostly for software updates and downloads. There is no malware on my computer and the popups do have the Firefox bookmark bar, so I know they are coming from Firefox. Please help! It's really frustrating and slowing my computer down because they're constantly getting in the way when I'm trying to navigate.

Chosen solution

hello rm2463a, you have a malicious extension present on your system - please go to tools > addons > extensions & remove bSaving.

Troubleshoot Firefox issues caused by malware

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser
  • Shockwave Flash 11.9 r900
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.9
  • Facebook Video Calling by Skype
  • Office Live Update v1.0
  • DivX Plus Web Player version 2.2.1.2
  • DivX VOD Helper Plug-in
  • 5.1.10411.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Musicnotes Viewer plugin 1.19.0 http://www.musicnotes.com
  • iPhoto6

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/Darwin/en-US/

Extensions

  • bSaving 1 (qjhxucmpcruttnot@qtcdybbk.org)
  • EndNote Web 3.1.1 ({322e833a-a7d4-4277-97c6-334fa1622d6a})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • DivX Plus Web Player HTML5 <video> 2.1.2.145 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 166
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: https://mail.google.com/mail/?shva=1#inbox
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0.1
  • font.internaluseonly.changed: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1390755529
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 75161926
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.scorch: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1390504920

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5282 solutions 23336 answers

Chosen Solution

hello rm2463a, you have a malicious extension present on your system - please go to tools > addons > extensions & remove bSaving.

Troubleshoot Firefox issues caused by malware

hello rm2463a, you have a malicious extension present on your system - please go to ''tools > addons > extensions'' & remove ''bSaving''. [[Troubleshoot Firefox issues caused by malware]]
cor-el
  • Top 10 Contributor
  • Moderator
17346 solutions 156811 answers

Please update to the current Firefox 26 release.

  • Help > About Firefox

The Firefox 23 version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.
Please update to the current Firefox 26 release. *Help > About Firefox *https://support.mozilla.org/kb/update-firefox-latest-version. *https://support.mozilla.org/kb/Updating+Firefox The Firefox 23 version that you currently run is no longer supported with security updates. *It is important to update Firefox and add-ons to the latest version to get all security fixes.