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crash reporter

  • 3 replies
  • 1 has this problem
  • 15 views
  • Last reply by cor-el

Where is the reply window in the forum

Where is the reply window in the forum

All Replies (3)

Crash ID : bp-264840f2-d8ec-4f7b-a603-c551b2140116

Hello, From your cash report it seems "sprotector.dll" is responsible for the crash.

In previous threads, I've seen "sprotector.dll" or "sprote~1.dll" associated with some malware named SProtector. Try the tools in this article, if you haven't already managed to get rid of it:

Troubleshoot Firefox issues caused by malware

See also:

Please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html