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Windows 8.1 Clicking links doesn't open Firefox

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I am using Firefox as default browser on Win 8.1 system. Clicking on links in any program (Thunderbird, Skype, Acad Hlep file etc) does not open in browser. It doesn't matter if browser is already opened or not. Firefox is set as default browser, I tried to set it through firefox options, Control Panel and Charms. I changed the default browser to IE and it works, seting things back, it is not working again. I am talking about desktop programs as I mostly do not use Metro versions.

I am using Firefox as default browser on Win 8.1 system. Clicking on links in any program (Thunderbird, Skype, Acad Hlep file etc) does not open in browser. It doesn't matter if browser is already opened or not. Firefox is set as default browser, I tried to set it through firefox options, Control Panel and Charms. I changed the default browser to IE and it works, seting things back, it is not working again. I am talking about desktop programs as I mostly do not use Metro versions.

Additional System Details

Installed Plug-ins

  • Nexus Personal Plug-Ins
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • Shockwave Flash 11.9 r900
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Nokia Suite Enabler Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Intel web components updater - Installs and updates the Intel web components
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • ArchiCAD 16.0.0 (3006) INT Component
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/sl/

Extensions

  • British English Dictionary 1.19.1 (en-GB@dictionaries.addons.mozilla.org)
  • Color Management 0.5.3 (color_management@seanhayes.name)
  • ComTrade DigSigSDK 2.0.68.0 ({12B5FEAA-16C9-4DE9-98A0-83D6FE5B1316})
  • Greasemonkey 1.13 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Password Reuse Visualizer 0.13 (jid1-bOHVlh4oBvBc7A@jetpack)
  • ShareMeNot 2.0 (sharemenot@franziroesner.com)
  • Slovar za slovenski jezik 0.1.1.1 (sl@dictionaries.addons.mozilla.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • SETCCE proXSign® XML Firefox 1.2.5 (proxsign@setcce.si) (Inactive)
  • Skype Click to Call 6.13.0.13771 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 770
  • adapterDescription2:
  • adapterDeviceID: 0x1184
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 11-11-2013
  • driverDate2:
  • driverVersion: 9.18.13.3182
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 770 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: False
  • gfx.color_management.mode: 1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1389478035
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.np-mswmp: 2
  • plugin.state.npconduitfirefoxplugin: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1387044319

Misc

  • User JS: No
  • Accessibility: No
guigs2
  • Top 10 Contributor
  • Administrator
  • Moderator
759 solutions 8570 answers

Hi nejc74,

Thank you for contacting support about this. If no links open in Firefox for Windows 8 when it is the default browser and then they worked in other browsers as default.

If you install the nightly version of Firefox does this issue continue? I can only test in 8 unfortunately. If you can reproduce this consistently I would highly recommend creating a screencast and sharing this in a new bug. I am happy to help with this.

I use jing, because it allows me to share the url: http://www.techsmith.com/jing.html If you set that up and publish the video of trying to open a url after setting the browser default to Firefox this will be very helpful troubleshooting information. I look forward to your reply. And if you find other bugs with 8.1 as well I encourage you to join bugzilla.com :-)

Cheers

Hi nejc74, Thank you for contacting support about this. If no links open in Firefox for Windows 8 when it is the default browser and then they worked in other browsers as default. If you install the nightly version of Firefox does this issue continue? I can only test in 8 unfortunately. If you can reproduce this consistently I would highly recommend creating a screencast and sharing this in a new bug. I am happy to help with this. I use jing, because it allows me to share the url: [http://www.techsmith.com/jing.html] If you set that up and publish the video of trying to open a url after setting the browser default to Firefox this will be very helpful troubleshooting information. I look forward to your reply. And if you find other bugs with 8.1 as well I encourage you to join bugzilla.com :-) Cheers