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Running Firefox 26.0 on windows 7, firefox crashes when I select the "tap here to activate plugin" option for pages. Here are the last 5 crash reports:

Posted
2ae72f48-a6a2-4072-8319-3181362da9b6 1/8/2014 8:03 AM
acd7177a-88ba-454e-b04c-535df4441201 11/4/2013 1:18 PM
bp-594a3d0b-8871-4a46-afc1-68a0e2131009 10/9/2013 9:21 AM
bp-14b9bd86-904d-4194-af05-b56842131002 10/2/2013 2:30 PM
88bf12be-122e-4edf-9bf7-c08c3827f67b 9/26/2013 11:42 AM

i do not get a crash reporter request/page when this happens

<pre><nowiki>2ae72f48-a6a2-4072-8319-3181362da9b6 1/8/2014 8:03 AM acd7177a-88ba-454e-b04c-535df4441201 11/4/2013 1:18 PM bp-594a3d0b-8871-4a46-afc1-68a0e2131009 10/9/2013 9:21 AM bp-14b9bd86-904d-4194-af05-b56842131002 10/2/2013 2:30 PM 88bf12be-122e-4edf-9bf7-c08c3827f67b 9/26/2013 11:42 AM </nowiki></pre> i do not get a crash reporter request/page when this happens

Modified by cor-el

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • Fuze Meeting NPAPI Plugin
  • Garmin Communicator Plug-In 4.1.0.0
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • Citrix Online App Detector Plugin
  • DivX Plus Web Player version 2.3.1.51
  • VLC media player Web Plugin 2.0.6
  • NPWLPG
  • Citrix Receiver Plugin (Win32)
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • 4.0.60831.0
  • DivX VOD Helper Plug-in
  • Wacom Dynamic Link Library
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • DivX Plus Web Player HTML5 <video> 2.1.2.172 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b})
  • Garmin Communicator 4.1.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • MD5 Reborned Hasher 0.9.0 (md5rehasher@phoneixs.es)
  • NoScript 2.6.8.10 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Xmarks 4.2.1 (foxmarks@kei.com)
  • Youtube and more - Easy Video Downloader 1.97.25 (vdpure@link64)
  • Flash Killer 1.3 (flashkiller@joli.clic) (Inactive)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 8-21-2012
  • driverDate2:
  • driverVersion: 9.17.10.2843
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: www.google.com
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: https://www.google.com/
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.warnOnClose: False
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: True
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL:
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1389114707
  • places.history.expiration.transient_current_max_pages: 91678
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1387895945

Misc

  • User JS: Yes
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17774 solutions 160763 answers

Helpful Reply

Unfortunately the linked crash reports have an [@ EMPTY] signature, so there is no data available that would make it possible to tell something about the cause of the crash.

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
Unfortunately the linked crash reports have an [@ EMPTY] signature, so there is no data available that would make it possible to tell something about the cause of the crash. Try to disable hardware acceleration in Firefox (you need to close and restart Firefox). *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check for problems with current Flash plugin versions and try these: *disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *http://kb.mozillazine.org/Flash#Troubleshooting
guigs 1072 solutions 11697 answers

Hi,

What is really strange about those crash reports is that they are detected to be version 24. Do you have more than one instillation of Firefox? If so there may be another folder with crash reports under Program Files.

  • Sophos is also a proxy, it may be blocking the link extension. If you disable it temporarily does Firefox still crash?
  • Upgrade your graphics drivers to use hardware acceleration and WebGL to get the most current version of the driver.

Please post back with your results, it will help the other users having issues with crashes as well. Thank you!

Hi, What is really strange about those crash reports is that they are detected to be version 24. Do you have more than one instillation of Firefox? If so there may be another folder with crash reports under Program Files. *Sophos is also a proxy, it may be blocking the link extension. If you disable it temporarily does Firefox still crash? *Upgrade your graphics drivers to use hardware acceleration and WebGL to get the most current version of the driver. Please post back with your results, it will help the other users having issues with crashes as well. Thank you!

Modified by guigs