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Add-ons not working properly

Posted

Recently (last 4-5 days my add-ons stopped working properly. Example: Tab Mix Plus shows as installed, but when any options I select do not affect tab behavior; Lastpass icon not showing up in the Add-on bar as it did previously; Newsfox icon doesn't appear in Toolbar as it did. Using Firefox 26.0 on Windows 8 on Dell Laptop.

Recently (last 4-5 days my add-ons stopped working properly. Example: Tab Mix Plus shows as installed, but when any options I select do not affect tab behavior; Lastpass icon not showing up in the Add-on bar as it did previously; Newsfox icon doesn't appear in Toolbar as it did. Using Firefox 26.0 on Windows 8 on Dell Laptop.

Chosen solution

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.sqlite, extensions.ini) and compatibibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search Bar to check if there is a compatibibility update available.

If this hasn't helped then also delete the addons.sqlite file.


You can also check for problems caused by a corrupted localstore.rdf file.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.9.1.16010
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • McAfee MSC FF plugin DLL
  • McAfee MSS+ NPAPI Plugin
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPWLPG

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Autocopy 1.0.8 ({0FED7D55-65D4-47b6-A6DE-9A4ADB55355F})
  • AutoCopy 2 1.2.8.4 (autocopy2@teo.pl)
  • Forecastfox 2.2.2 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3})
  • Gmelius 5.7.6 (gmailadsremover@florian.bersier)
  • InFormEnter 0.76 ({5546F97E-11A5-46b0-9082-32AD74AAA920})
  • LastPass 3.0.12 (support@lastpass.com)
  • NewsFox 1.0.8.4.4 ({899DF1F8-2F43-4394-8315-37F6744E6319})
  • ReminderFox 2.1.2 ({ada4b710-8346-4b82-8199-5de2b400a6ae})
  • Session Manager 0.8.0.8 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Tab Mix Plus 0.4.1.2.02 ({dc572301-7619-498c-a57d-39143191b318})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • YouTube Flash to HTML5 3.0 (garg_sms@yahoo.in)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 5-7-2013
  • driverDate2:
  • driverVersion: 9.18.10.3165
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.openintab: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: http://my.yahoo.com/|http://us-mg5.mail.yahoo.com/neo/launch?.rand=4fd1cpdo77scn#|https://mail.google.com/mail/u/0/?shva=1#inbox|https://www.facebook.com/|chrome://newsfox/content/newsfox.xul|https://twitter.com/|http://www.amazon.com/s/ref=sr_st?bbn=624869011&qid=1383621832&rh=n%3A163856011%2Cp_36%3A-1%2Cp_n_feature_browse-bin%3A625150011%2Cn%3A!624868011%2Cn%3A624869011&sort=salesrank|http://www.amazon.com/MP3-Music-Download/b/ref=topnav_storetab_dmusic?ie=UTF8&node=163856011
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.insertRelatedAfterCurrent: False
  • browser.tabs.warnOnClose: False
  • dom.max_script_run_time: 20
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.cookieBehavior: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1388971212
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugins.notifyMissingFlash: False
  • privacy.cpd.extensions-sessionmanager: False
  • privacy.cpd.extensions-tabmix: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1388797380

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17477 solutions 157949 answers

Chosen Solution

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.sqlite, extensions.ini) and compatibibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search Bar to check if there is a compatibibility update available.

If this hasn't helped then also delete the addons.sqlite file.


You can also check for problems caused by a corrupted localstore.rdf file.

It is possible that there is a problem with the file(s) that store the extensions registry. Delete the extensions.* files (e.g. extensions.sqlite, extensions.ini) and compatibibility.ini in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search Bar to check if there is a compatibibility update available. If this hasn't helped then also delete the addons.sqlite file. ---- You can also check for problems caused by a corrupted localstore.rdf file. *http://kb.mozillazine.org/Corrupt_localstore.rdf *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Modified by cor-el

Question owner

If i delete the extensions file, will I lose the data and settings associated with the specific add-on?

If i delete the extensions file, will I lose the data and settings associated with the specific add-on?
cor-el
  • Top 10 Contributor
  • Moderator
17477 solutions 157949 answers

Helpful Reply

No, such data is either stored in a separate file in the profile folder or as a pref in the prefs.js file (about:config shows such prefs).
Firefox will only rebuild the extension registry, so you might be getting a prompt to enable extensions.

You can still try to disable all extensions and check if enabling one of them has effect in case some are interfering.
This can also retrigger some actions that might help (i.e. rebuilding caches).

No, such data is either stored in a separate file in the profile folder or as a pref in the prefs.js file (about:config shows such prefs).<br /> Firefox will only rebuild the extension registry, so you might be getting a prompt to enable extensions. You can still try to disable all extensions and check if enabling one of them has effect in case some are interfering.<br /> This can also retrigger some actions that might help (i.e. rebuilding caches).

Question owner

I deleted the extensions* files in my profile and the also the addons.sqlite file. This seems to have solved my problem. Thank you for taking the time to address my problem.

I deleted the extensions* files in my profile and the also the addons.sqlite file. This seems to have solved my problem. Thank you for taking the time to address my problem.
rmctoledo 1 solutions 4 answers

Helpful Reply

I've been having problems with my add-ons. Ad Block Plus will often hang Firefox and drive the CPU to 100%. I've reset Firefox and installed ABP, but still have the problem. My other extension have also stopped working. Any new extensions will appear to added on to Firefox, but they also don't work. I've followed all on-line trouble shooting options.

I've been having problems with my add-ons. Ad Block Plus will often hang Firefox and drive the CPU to 100%. I've reset Firefox and installed ABP, but still have the problem. My other extension have also stopped working. Any new extensions will appear to added on to Firefox, but they also don't work. I've followed all on-line trouble shooting options.