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Firefox crashes

Posted

Firefox crashes on startup and happens in safe mode. I've confirm that I don't have Bitguard installed and do have latest Adobe Flash installed. I use Microsoft Security Essentials and have the latest version.

Crash ID: bp-135aabfe-b01e-4374-ae3a-775d62140105

Firefox crashes on startup and happens in safe mode. I've confirm that I don't have Bitguard installed and do have latest Adobe Flash installed. I use Microsoft Security Essentials and have the latest version. Crash ID: bp-135aabfe-b01e-4374-ae3a-775d62140105

Chosen solution

That is a problem with Trusteer software (RapportTanzanxx.DLL).

Make sure that you have the latest updates of your Trusteer software.
You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MALN; InfoPath.3; .NET4.0C; BRI/1; BRI/2; EIE11;ENUSMSN; rv:11.0) like Gecko

More Information

To help us diagnose and fix the problem, you can send us a crash report.
AdapterDeviceID: 0x0106
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0
AvailablePageFile: 6190358528
AvailablePhysicalMemory: 2063028224
AvailableVirtualMemory: 3951005696
BuildID: 20131205075310
CrashTime: 1388936445
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1387656862
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0106, AdapterSubsysID: 397517aa, AdapterDriverVersion: 9.17.10.2963
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 717
StartupTime: 1388936444
SystemMemoryUsePercentage: 51
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL:
Vendor: Mozilla
Version: 26.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed

FredMcD
  • Top 10 Contributor
1006 solutions 14737 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
cor-el
  • Top 10 Contributor
  • Moderator
12751 solutions 117168 answers

Chosen Solution

That is a problem with Trusteer software (RapportTanzanxx.DLL).

Make sure that you have the latest updates of your Trusteer software.
You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

That is a problem with Trusteer software (RapportTanzanxx.DLL). Make sure that you have the latest updates of your Trusteer software.<br /> You can try to contact Trusteer for support. *http://www.trusteer.com/support/rapport-installation-links *http://www.trusteer.com/support/report-problem *http://www.trusteer.com/support/submit-ticket Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now. *Start Menu > Programs > Trusteer Rapport > Stop Rapport *http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport