X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

It always crashes on Facebook if I'm there very long. The longer I have Firefox open the greater risk of crashing and I have to shut it down with Task Manager.

It always crashes on Facebook if I'm there very long. The longer I have Firefox open the greater risk of crashing and I have to shut it down with Task Manager.

Chosen solution

I have chosen to go public with my solution as i have had a few users benefit from my methods. Notice i said methods, as there are two completely different solutions to all the canned responses that everyone keeps slinging out.

All you have to do is click my name on the left and there will be a blog link in which i laid it all out for everyone.

Best Regards

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • Npdsplay dll
  • MetaStream 3 Plugin r4

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Facebook Share Button 1.9 ({d4e0dc9c-c356-438e-afbe-dca439f4399d})
  • Lightshot (screenshot tool) 3.1.0 ({394DCBA4-1F92-4f8e-8EC9-8D2CB90CB69B})
  • RAMBack 1.0 (ramback@pavlov.net)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce2 MX/MX 400
  • adapterDescription2:
  • adapterDeviceID: 0x0110
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'182.65']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 10-22-2006
  • driverDate2:
  • driverVersion: 6.14.10.9371
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'182.65']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'182.65']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.browsewithcaret: True
  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.casesensitive: 1
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • network.cookie.cookieBehavior: 1
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1386960520
  • places.history.expiration.transient_current_max_pages: 13407
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npctrl: 2
  • plugin.state.npdeployjava: 0
  • plugin.state.npdrmv: 0
  • plugin.state.npdsplay: 2
  • plugin.state.npfbplugin: 0
  • plugin.state.npgoogletalk: 0
  • plugin.state.npgoogleupdate: 0
  • plugin.state.npgtpo3dautoplugin: 0
  • plugin.state.npo1d: 0
  • plugin.state.nppdf: 1
  • plugin.state.nppicasa: 0
  • plugin.state.npupload: 0
  • plugin.state.npwmsdrm: 0
  • plugin.state.npwpf: 0
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.history: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.default_personal_cert: Select Automatically
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1385676079

Misc

  • User JS: No
  • Accessibility: No
Carm 5 solutions 178 answers

do you have any crash reports plz?

open new tab and type: about:crashes plz

do you have any crash reports plz? open new tab and type: about:crashes plz

Question owner

Submitted Crash Reports

Report ID 	Date Submitted
d8ca86f2-f227-4659-a6ce-f2161abab3b1 12/10/2013 12:13 PM
adeffb99-b9de-47a7-93d6-c53fc0c77200 12/7/2013 2:40 AM
cd1e3db4-d398-4789-97a6-7c9c06938d53 12/6/2013 2:55 PM
cfe9279a-1f43-45f3-86bc-48c3555eadff 12/3/2013 5:11 AM
7fa78f4b-f4a2-4deb-a64d-0e273d600d15 12/2/2013 10:56 AM
5d68359e-c38e-417b-a53a-ad7a3c5739de 12/1/2013 7:20 AM
2b037b06-d089-404a-932f-31d2ecb8af00 11/29/2013 1:10 AM
edc02fb9-ba40-4dad-bb41-cb6c0bab17ba 11/21/2013 12:33 AM
38309331-6bc3-4eb9-91aa-d4709262de42 11/20/2013 10:58 PM
Submitted Crash Reports Report ID Date Submitted <pre><nowiki>d8ca86f2-f227-4659-a6ce-f2161abab3b1 12/10/2013 12:13 PM adeffb99-b9de-47a7-93d6-c53fc0c77200 12/7/2013 2:40 AM cd1e3db4-d398-4789-97a6-7c9c06938d53 12/6/2013 2:55 PM cfe9279a-1f43-45f3-86bc-48c3555eadff 12/3/2013 5:11 AM 7fa78f4b-f4a2-4deb-a64d-0e273d600d15 12/2/2013 10:56 AM 5d68359e-c38e-417b-a53a-ad7a3c5739de 12/1/2013 7:20 AM 2b037b06-d089-404a-932f-31d2ecb8af00 11/29/2013 1:10 AM edc02fb9-ba40-4dad-bb41-cb6c0bab17ba 11/21/2013 12:33 AM 38309331-6bc3-4eb9-91aa-d4709262de42 11/20/2013 10:58 PM </nowiki></pre>

Modified by cor-el

Carm 5 solutions 178 answers

I cant even view those crash reports, as they say they do not exist. Click on one of them and then copy of the few latest URLs into the form please

I cant even view those crash reports, as they say they do not exist. Click on one of them and then copy of the few latest URLs into the form please

Question owner

https://crash-stats.mozilla.com/report/index/36c56055-712d-4621-beaa-218f32131214 https://crash-stats.mozilla.com/report/index/c188f367-6090-4b0c-bc37-9d5812131214 https://crash-stats.mozilla.com/report/index/bf3f398f-6c25-4dd7-8e14-a5e522131214
Carm 5 solutions 178 answers

These are flash crashes, IMAGINE THAT ! LOLZ hmmm, check your private messages please.

These are flash crashes, IMAGINE THAT ! LOLZ hmmm, check your private messages please.

Question owner

Thanks. Please check your private messages.  :-)

Thanks. Please check your private messages. :-)

Question owner

So far it is helping alot.

Thank you so much!

So far it is helping alot. Thank you so much!
AliceWyman
  • Moderator
223 solutions 2472 answers

Sonoko/Carm:

Could you post details describing the solution so that others can benefit?

Sonoko/Carm: Could you post details describing the solution so that others can benefit?
Carm 5 solutions 178 answers

The solution involves creating a task to delete certain prefetch files. That person successfully used my script ( you know the script that all the moderators refused to assist me in testing ). That script fully automated the task import process 100% successfully. As it has been six days without crashing and the person not messaging me, I will take this as a success in this persons case.

ONCE AGAIN this will not work for everyone's case.

I also found a case where another person's experience stated the script didn't work, and provided a radical alternate method involving a major configuration change in Firefox, and that person has been crash free for 4 days now according to the message i just received an hour ago.


IF ANY and user needs my assistance with the script or my other method you can Private message me, since I am getting slammed for posting my script info

The solution involves creating a task to delete certain prefetch files. That person successfully used my script ( you know the script that all the moderators refused to assist me in testing ). That script fully automated the task import process 100% successfully. As it has been six days without crashing and the person not messaging me, I will take this as a success in this persons case. ONCE AGAIN this will not work for everyone's case. I also found a case where another person's experience stated the script didn't work, and provided a radical alternate method involving a major configuration change in Firefox, and that person has been crash free for 4 days now according to the message i just received an hour ago. IF ANY and user needs my assistance with the script or my other method you can Private message me, since I am getting slammed for posting my script info
Carm 5 solutions 178 answers

Chosen Solution

I have chosen to go public with my solution as i have had a few users benefit from my methods. Notice i said methods, as there are two completely different solutions to all the canned responses that everyone keeps slinging out.

All you have to do is click my name on the left and there will be a blog link in which i laid it all out for everyone.

Best Regards

I have chosen to go public with my solution as i have had a few users benefit from my methods. Notice i said methods, as there are two completely different solutions to all the canned responses that everyone keeps slinging out. All you have to do is click my name on the left and there will be a blog link in which i laid it all out for everyone. Best Regards
John99
  • Moderator
971 solutions 13138 answers

Sonoko,

What was it that you actually tried that seemed to improve matters ?

(HelpDesk staff may be interested in trying to reproduce the problem and test your solution)

Sonoko, What was it that you actually tried that seemed to improve matters ? (HelpDesk staff may be interested in trying to reproduce the problem and test your solution)

Question owner

From: Carm These are flash crashes, IMAGINE THAT ! LOLZ hmmm, check your private messages please.

Carm wrote: "The solution involves creating a task to delete certain prefetch files. That person successfully used my script ( you know the script that all the moderators refused to assist me in testing ). That script fully automated the task import process 100% successfully. As it has been six days without crashing and the person not messaging me, I will take this as a success in this persons case.

ONCE AGAIN this will not work for everyone's case.

I also found a case where another person's experience stated the script didn't work, and provided a radical alternate method involving a major configuration change in Firefox, and that person has been crash free for 4 days now according to the message i just received an hour ago.


IF ANY and user needs my assistance with the script or my other method you can Private message me, since I am getting slammed for posting my script info "

It was the script Carm made available to me.

From: Carm These are flash crashes, IMAGINE THAT ! LOLZ hmmm, check your private messages please. Carm wrote: "The solution involves creating a task to delete certain prefetch files. That person successfully used my script ( you know the script that all the moderators refused to assist me in testing ). That script fully automated the task import process 100% successfully. As it has been six days without crashing and the person not messaging me, I will take this as a success in this persons case. ONCE AGAIN this will not work for everyone's case. I also found a case where another person's experience stated the script didn't work, and provided a radical alternate method involving a major configuration change in Firefox, and that person has been crash free for 4 days now according to the message i just received an hour ago. IF ANY and user needs my assistance with the script or my other method you can Private message me, since I am getting slammed for posting my script info " It was the script Carm made available to me.
John99
  • Moderator
971 solutions 13138 answers

Sonoko

Thanks for the reply.

I am glad the solution worked for you

Carm does not seem too interested in trying to test out these solutions in public. We know thousands of Firefox users have problems with FlashPlayer each week so potentially solutions could benefit many others..

Personally; if Carm's solution works; I would like to know in what situations it does work, and so when it is worth recommending this.

The forum can not blindly recommend that plus other suggestions from Carm to everyone with problems with Flash Player or Netflix etc etc. It is not only pointless recommending something that helps 1 in a thousand, but may harms or does not benefit the 999; that action would be totally irresponsible.

If I were to draw this thread to the attention of the professional HelpDesk staff would you be willing to do some tests that would involve trying Firefox with and without the prefetch solution in place ?

(This thread is already tagged as escalate)

Sonoko Thanks for the reply. I am glad the solution worked for you Carm does not seem too interested in trying to test out these solutions in public. We know thousands of Firefox users have problems with FlashPlayer each week so potentially solutions could benefit many others.. Personally; if Carm's solution works; I would like to know in what situations it does work, and so when it is worth recommending this. The forum can not blindly recommend that plus other suggestions from Carm to everyone with problems with Flash Player or Netflix etc etc. It is not only pointless recommending something that helps 1 in a thousand, but may harms or does not benefit the 999; that action would be totally irresponsible. '''If I were to draw this thread to the attention of the professional HelpDesk staff would you be willing to do some tests that would involve trying Firefox with and without the prefetch solution in place ?''' (This thread is already tagged as escalate)

Modified by John99

Carm 5 solutions 178 answers

@John99

This solution was already posted in the forum unfortunately You didn't bother reading the entire post from the forum, which is somewhat typical of forum moderators to read and comprehend information

In addition to that i did offer to do this publicly, however, you and several other moderators seemed to cry a river and refused to support my scripts/etc because you cant comprehend technical information and the ability to read through things as it is obvious in this post as the answer was in front of your face; you asked anyways do to failure to read.

@John99 This solution was already posted in the forum unfortunately '''You didn't bother reading the entire post from the forum, which is somewhat typical of forum moderators to read and comprehend information''' '''In addition to that i did offer to do this publicly, however, you and several other moderators seemed to cry a river and refused to support my scripts/etc because you cant comprehend technical information and the ability to read through things as it is obvious in this post as the answer was in front of your face; you asked anyways do to failure to read. '''
John99
  • Moderator
971 solutions 13138 answers

Carm

Just trying to confirm what advice was followed.

Your website offers more than one potential solution for multiple problems. One solution is already suggested by Adobe themselves.

With the other solutions it is difficult to see who they have helped and in what circumstances.

Carm Just trying to confirm what advice was followed. Your website offers more than one potential solution for multiple problems. One solution is already suggested by Adobe themselves. With the other solutions it is difficult to see who they have helped and in what circumstances.