X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

Firefox crashes frequently - typically (as in this crash), when a popup window is closed. This is on a Mac. Any ideas what could be causing this / how to avoid it (other than not opening pop ups?)

Firefox crashes frequently - typically (as in this crash), when a popup window is closed. This is on a Mac. Any ideas what could be causing this / how to avoid it (other than not opening pop ups?)

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • RoboForm FireFox toolbar placeholder plugin
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • 5.1.20913.0
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.04

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/Darwin/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Cutyfox URL Shortener (bit.ly, is.gd, goo.gl) 1.4.1 (cutyfox@apps.metzweb.net)
  • Default Full Zoom Level 5.6 ({D9A7CBEC-DE1A-444f-A092-844461596C4D})
  • DoNotTrackMe 2.2.8.307 (donottrackplus@abine.com)
  • RoboForm 1.7.5 (rf-firefox-addon@siber.com)
  • Searchme 1.2 (searchme@mybrowserbar.com)
  • Table2Clipboard 1.5.3.1 ({9ab67d74-ec41-4cb2-b417-df5d93ba1beb})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Enlocked 2.0 (jid0-aAtDXO87qHQpNf4YU5YEGRJLWTc@jetpack) (Inactive)
  • Greasemonkey 1.9 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)
  • HTML5 Notifications 1.2.2 (html5notifications@paxal.net) (Inactive)
  • IP Whois Lookup & Website Server Location - Flags Firefox 1.21 (myipms@myip.ms) (Inactive)
  • TableTools2 1.17 (tabletools2@mingyi.org) (Inactive)
  • Woot Watcher Plus 1.0.0 ({37398d5a-60c8-42ec-9386-b3f1dd2b1d20}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x11a3
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 4
  • numTotalWindows: 4
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GTX 680MX OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.update: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: https://www.gmail.com
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.tabs.autoHide: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • font.internaluseonly.changed: True
  • keyword.URL: http://www.google.com/search?ie=UTF-8&oe=utf-8&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1386698606
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.history: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.enable_ssl3: True
  • security.enable_tls: True
  • security.warn_entering_secure: False
  • security.warn_entering_weak: True
  • security.warn_leaving_secure: False
  • security.warn_submit_insecure: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1385003540

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

One common diagnostic step is to disable Firefox's use of hardware acceleration. There was a bug on the Retina display where this messed up Flash players, but hopefully that has been fixed by now (or maybe you don't have a Retina display).

Firefox menu > Preferences > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This takes effect the next time you Quit and restart Firefox.


More generally, when Firefox crashes, it usually records information about what was happening at that moment. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - Troubleshoot, prevent and get help fixing crashes" (especially the last section) for steps to get those crash IDs, and then post some of the recent ones here.

One common diagnostic step is to disable Firefox's use of hardware acceleration. There was a bug on the Retina display where this messed up Flash players, but hopefully that has been fixed by now (or maybe you don't have a Retina display). Firefox menu > Preferences > Advanced On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available" This takes effect the next time you Quit and restart Firefox. ---- More generally, when Firefox crashes, it usually records information about what was happening at that moment. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "[[Firefox Crashes]]" (especially the last section) for steps to get those crash IDs, and then post some of the recent ones here.

Question owner

OK - I made the suggested changes. Restarted Firefox. Ran for 30-60 minutes....crash...It's got a similar crash reason to the others: Firefox 25.0.1 Crash Report [@ libobjc.A.dylib@0x1222b ] Crash Reason EXC_BAD_ACCESS / 0x0000000d

OK - I made the suggested changes. Restarted Firefox. Ran for 30-60 minutes....crash...It's got a similar crash reason to the others: Firefox 25.0.1 Crash Report [@ libobjc.A.dylib@0x1222b ] Crash Reason EXC_BAD_ACCESS / 0x0000000d
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Could you provide a link to the crash report on the crash stats server? I don't know how to look it up by the information you provided.

Could you provide a link to the crash report on the crash stats server? I don't know how to look it up by the information you provided.

Question owner

https://crash-stats.mozilla.com/report/index/719e4638-af64-46c2-844f-2d08a2131210
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Hmm, seems like a rare one, there aren't any specific bugs associated and only one other report in the past 7 days (also on Mac). It might help to post some of the other crash reports in case they have more information.

Is there anything noticeably different about the pop-up windows that cause problems compared with those that do not? For example, if you create a new window using Command+n and then close that, does Firefox crash?

Hmm, seems like a rare one, there aren't any specific bugs associated and only one other report in the past 7 days (also on Mac). It might help to post some of the other crash reports in case they have more information. Is there anything noticeably different about the pop-up windows that cause problems compared with those that do not? For example, if you create a new window using Command+n and then close that, does Firefox crash?

Question owner

Nothing unusual being done during these crashes. I'm not sure if all these are when a pop-up is closed, but here's the last 5 crashes #https://crash-stats.mozilla.com/report/index/0fb3e23c-f3ae-4062-abc0-2818e2131210 #https://crash-stats.mozilla.com/report/index/6448aab0-bd9b-424b-ad50-5bc032131210 #https://crash-stats.mozilla.com/report/index/89d0edb9-440d-4009-8d0a-24df62131209 #https://crash-stats.mozilla.com/report/index/f4f42646-2b04-47fb-b821-ccd332131208 #https://crash-stats.mozilla.com/report/index/8f99567c-03fb-4f96-9138-2c1a12131206 <sub> formatted as numbered paragraphs ~J99 </sub>

Modified by John99

Question owner

It doesn't always happen with a pop-up...just sometimes.

I just did a few command-n new windows without crash.

It doesn't always happen with a pop-up...just sometimes. I just did a few command-n new windows without crash.
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Two of those are roughly the same as the earlier one you posted, Mac-specific but without a discussion. Two are linked to an OS X 10.9 bug that's on file which at least one tester was able to trigger with rapid window or tab changes using keyboard shortcuts. But no specific solution/workaround as of yet. The fifth one is linked to a bug that occurs in private browsing mode but again is not solved. So that's probably not very helpful to you.

Two of those are roughly the same as the earlier one you posted, Mac-specific but without a discussion. Two are linked to an OS X 10.9 bug that's on file which at least one tester was able to trigger with rapid window or tab changes using keyboard shortcuts. But no specific solution/workaround as of yet. The fifth one is linked to a bug that occurs in private browsing mode but again is not solved. So that's probably not very helpful to you.

Question owner

Here's one more (just happened). Logged in to a bank site. Clicked to read a message from them which opened in a new window. When I closed the window, Firefox crashed https://crash-stats.mozilla.com/report/index/d403844d-2831-4963-92f8-ba80c2131211

Here's one more (just happened). Logged in to a bank site. Clicked to read a message from them which opened in a new window. When I closed the window, Firefox crashed https://crash-stats.mozilla.com/report/index/d403844d-2831-4963-92f8-ba80c2131211
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Hi Gatnus, that's the one that links to the bug so you could scroll down the bug link and read what they've discussed so far. Unfortunately, I don't have enough information to propose a workaround and I'm very ill informed about Mac OS X.

Hi Gatnus, that's the one that links to the bug so you could scroll down the bug link and read what they've discussed so far. Unfortunately, I don't have enough information to propose a workaround and I'm very ill informed about Mac OS X.
cor-el
  • Top 10 Contributor
  • Moderator
17673 solutions 159870 answers

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)


You can also do a check for corrupted and duplicate fonts and other font issues:

Try to remove the Firefox plist file (org.mozilla.firefox.plist). *http://www.macfixit.com/article.php?story=20060606082246983 How .plist files become corrupt and troubleshooting the results Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist) ----- You can also do a check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html