Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't open pdf attachment in Yahoo Mail. Worked in 25.0 not 25.0.1. Still works with IE.

  • 12 replies
  • 31 have this problem
  • 14598 views
  • Last reply by philipp

more options

Clicking on a pdf attachment in AT&T/Yahoo Mail results in "a file was downloaded". Used to open the file in Firefox 25.0 and prior. Switching to IE I can click on the attachment and it opens. Seems it could be something in 25.0.1. I cleared my history (cache, cookies) but this did not fix the problem. I disabled the pdf viewed and that didn't help either.

Chosen solution

Update

(Comment added  by a moderator ~ J99 )

Some problem seem to be resolve by NOT using old bookmarks.
Instead use this link mail.yahoo.com as suggested in philipp's post under /questions/978924#answer-510272


Hello, Can you please confirm if this similar to other users who have reported issues downloading attachments from Yahoo mail. Can you please try this with Firefox in the safe mode to see if that helps.

  1. Firefox stopped downloading attachments - #971042
  2. Firefox won't download files - #978766

Based on your confirmation we will check this and raise a Firefox bug if required.

Thank you for your assistance


Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.


Thank you

Read this answer in context 👍 3

All Replies (12)

more options

Chosen Solution

Update

(Comment added  by a moderator ~ J99 )

Some problem seem to be resolve by NOT using old bookmarks.
Instead use this link mail.yahoo.com as suggested in philipp's post under /questions/978924#answer-510272


Hello, Can you please confirm if this similar to other users who have reported issues downloading attachments from Yahoo mail. Can you please try this with Firefox in the safe mode to see if that helps.

  1. Firefox stopped downloading attachments - #971042
  2. Firefox won't download files - #978766

Based on your confirmation we will check this and raise a Firefox bug if required.

Thank you for your assistance


Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.


Thank you

Modified by John99

more options

Sign out of Yahoo, sign back in, then try again. Worked for me.

more options

Sorry I do not use Yahoo and so do not see this problem. There are a few questions that may help

Please try the above tests with both Adobe and Firefox's built in viewer. See Also

  • I note
    • Another browser does work ok; in this case IE; when downloading pdf attachments in Yahoo emails.
    • Per the information aside you have the Adobe pdf plugin installed for Firefox to use.
    • You did not include the preferences list when posting the question. Did you have some problem using that option or did you not try to provide that information ?

Please also list the security related software that you are using. Firewall, AV, adblockers etc.

I suspect filing a bug may be a bit premature at this point. We just do not have enough information. (Unless some other contributor has already managed to reproduce this issue, or intends filing and then assigning the bug to herself ? ) but the above information will give us a better idea of what you are and are not able to do.

You may be interested in following related threads mentioned already, and any threads linked from them to see if progress is made in them. (You may see the answer yourself before someone gets the time to update this thread)

Firefox suddently stopped downloading email attachments. /questions/971042
firefox won't download files    https://support.mozilla.org/en-US/questions/978766
more options

John99, my issue with attachments in Yahoo mail was across the board. I couldn't open or download PDFs, MS docs, Word Perfect wpds.

What was peculiar was that I COULD open all attachments in Firefox Safe Mode, but could not do so when I manually disabled all FF extensions to troubleshoot whether an extension was causing the problem, and then re-started.

Attachments would open in Chrome and in IE.

more options

Hi Walter, We are making good progress here, and should be able to resolve your issue. Firefox's safemode does more than just disable extensions. so please follow my suggestions from the other thread you posted in /questions/971042#answer-506953including using the speciallink in that post to start your own thread. Thanks.

more options

i also have this problem of opening pdfs in yahoo mail (BT). still will not open in safe mode. test page pdf from the link above works fine.

BTW the same pdfs open no problem when using safari.

Modified by draco888

more options

draco888, does it work when you access yahoo mail through this link?: https://mail.yahoo.com/

more options

Philipp, yes it does work through the link you provided. have also defragged in the meantime dont know whether that would have made any difference though i doubt it.

whats the difference through your link?

more options

i'm not sure as to what exactly is going on, but it looks like yahoo has changed something on their server that makes certain old url formats dysfunctional - at least quite a number of other users have reported that... so if you have a bookmark for yahoo mail, change its address to the generic https://mail.yahoo.com/, which should redirect you to the current & working url

more options

philipp, that makes sense as I am using a very old bookmark which even BTYahoo said has been updated but I have continued using it since it still seemed to work.

Thanks for your help!

more options

Philipp,

that is definitely the problem, have tested both, old url will not download, new one does.

more options

great, thanks for reporting back with your findings!