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I updated from Windows 8.0 to Windows 8.1 and ever since Firefox has run somewhat strangely. In particular when on sites with a lot of images like Facebook,etc

Posted

Hello, I am writing as I am experiencing some issues with my favorite web browser after updating to Windows 8.1. Here are some details. I updated from Windows 8.0 to Windows 8.1 and ever since Firefox has run somewhat strangely. In particular when on sites with a lot of images like Facebook. It is like there is some kind of Flikr effect between the desktop and the images and between the images and the browser (almost like old 16 bit video games flikering). It is not too bad but it is an issue. I have tried resetting firefox and restarting the computer. I haven't tried a repair, and I haven't done an uninstall yet.

Hello, I am writing as I am experiencing some issues with my favorite web browser after updating to Windows 8.1. Here are some details. I updated from Windows 8.0 to Windows 8.1 and ever since Firefox has run somewhat strangely. In particular when on sites with a lot of images like Facebook. It is like there is some kind of Flikr effect between the desktop and the images and between the images and the browser (almost like old 16 bit video games flikering). It is not too bad but it is an issue. I have tried resetting firefox and restarting the computer. I haven't tried a repair, and I haven't done an uninstall yet.

Chosen solution

hello, turning off hardware acceleration in firefox does need a restart of the application to take effect. did you try that too?

please also see if there's an update to your graphics drivers available...

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • McAfee MSC FF plugin DLL
  • 5.1.20913.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Picasa plugin
  • Amazon MP3 Downloader Plugin 1.0.17
  • Citrix Online App Detector Plugin
  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • FiddlerHook 2.4.4.5 (fiddlerhook@fiddler2.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1385421072
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1385335232

Misc

  • User JS: No
  • Accessibility: Yes
Ajay Kumar Jogawath 6 solutions 67 answers

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!
Ray50 0 solutions 2 answers

Helpful Reply

I have the same trouble but a little more information. This flicker is the "hour glass' or in win 8.1 "spinning circle of dots' that happens about every 5sec and last 1-2 sec. As if Firefox keeps pausing to load/update something on a page. This can happen on any page and once it starts you must quit FireFox because it slows way down.

I think this is what the OP sees.

I have the same trouble but a little more information. This flicker is the "hour glass' or in win 8.1 "spinning circle of dots' that happens about every 5sec and last 1-2 sec. As if Firefox keeps pausing to load/update something on a page. This can happen on any page and once it starts you must quit FireFox because it slows way down. I think this is what the OP sees.

Modified by Ray50

Question owner

Yes, it is very had for me to get a screenshot of it. It isn't actually specific to the images themselves, however it does affect them in way that Ray50 describes. It is almost as if they blur out for a second or two. It can also get a little strange in that the screen may go seemingly "black" with only some of the content rendering in a flicker type effect and then go back to normal. If I can get a screenshot I will try. I would imagine that other users are experiencing this as well. Again after upgrading to windows 8.1

Yes, it is very had for me to get a screenshot of it. It isn't actually specific to the images themselves, however it does affect them in way that Ray50 describes. It is almost as if they blur out for a second or two. It can also get a little strange in that the screen may go seemingly "black" with only some of the content rendering in a flicker type effect and then go back to normal. If I can get a screenshot I will try. I would imagine that other users are experiencing this as well. Again after upgrading to windows 8.1
cor-el
  • Top 10 Contributor
  • Moderator
17412 solutions 157274 answers

Try to disable hardware acceleration in Firefox.

Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Ray50 0 solutions 2 answers

First I removed FireFox(v25) and did a new install of v26. OK so far.

If I do have trouble again I will try the above ideas...thanks cor-el.

First I removed FireFox(v25) and did a new install of v26. OK so far. If I do have trouble again I will try the above ideas...thanks cor-el.

Modified by Ray50

Question owner

I uninstalled Firefox, and reinstalled it and am still seeing the issue. Also tried disabling and enabling the hardware acceleration feature and and still seeing the issue when rendering images. Any ideas?

I uninstalled Firefox, and reinstalled it and am still seeing the issue. Also tried disabling and enabling the hardware acceleration feature and and still seeing the issue when rendering images. Any ideas?

Question owner

Here is an image. I was able to catch the behavior. Normally the images may blur out just a tad and then go back to normal. In this image they are all one color for a moment which is a little unusual but it does happen. Please let me know if there is a fix for this.

Here is an image. I was able to catch the behavior. Normally the images may blur out just a tad and then go back to normal. In this image they are all one color for a moment which is a little unusual but it does happen. Please let me know if there is a fix for this.

Question owner

I was able to catch the issue in action. It seems to happen when scrolling or hovering over images. Here is the same issue before and after.

I was able to catch the issue in action. It seems to happen when scrolling or hovering over images. Here is the same issue before and after.
philipp
  • Top 25 Contributor
  • Moderator
5287 solutions 23361 answers

Chosen Solution

hello, turning off hardware acceleration in firefox does need a restart of the application to take effect. did you try that too?

please also see if there's an update to your graphics drivers available...

hello, turning off hardware acceleration in firefox does need a restart of the application to take effect. did you try that too? please also see if there's an [[Upgrade your graphics drivers to use hardware acceleration and WebGL|update to your graphics drivers]] available...
cor-el
  • Top 10 Contributor
  • Moderator
17412 solutions 157274 answers

Reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl+0 (zero); Command+0 on Mac)

Also make sure that your security software isn't causing these problems.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Reset the page zoom on pages that cause problems. *<b>View > Zoom > Reset</b> (Ctrl+0 (zero); Command+0 on Mac) *http://kb.mozillazine.org/Zoom_text_of_web_pages ---- Also make sure that your security software isn't causing these problems. Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
guigs 1072 solutions 11697 answers

Thank you for reporting this issue. Currently Mozilla Support is investigating this issue for a root cause. The bug that is currently in progress can be tracked here: Bug 949275 - Webpages tear while scrolling

If you have more information from the about:support page with an issue continuing after updating the driver, this will be helpful. Thank you.

Thank you for reporting this issue. Currently Mozilla Support is investigating this issue for a root cause. The bug that is currently in progress can be tracked here: [https://bugzilla.mozilla.org/show_bug.cgi?id=949275 Bug 949275 - Webpages tear while scrolling ] If you have more information from the '''about:support''' page with an issue continuing after updating the driver, this will be helpful. Thank you.

Helpful Reply

thank you for helping, the issue seems to have been caused by the hardware accelerator

thank you for helping, the issue seems to have been caused by the hardware accelerator
vessto 4 solutions 65 answers

Today switched to Win 8.1 and was unpleasantly surprised. Same issue, not on all sites but on the ones I open for a first time, the cached ones don't have the issue by now.

I don't wanna make clear install of FF because I have too many add-ons (and specific setting on them) and bookmarks.

Today switched to Win 8.1 and was unpleasantly surprised. Same issue, not on all sites but on the ones I open for a first time, the cached ones don't have the issue by now. I don't wanna make clear install of FF because I have too many add-ons (and specific setting on them) and bookmarks.
guigs 1072 solutions 11697 answers

Hi vessto,

It is possible to back all of that up by backing up the Profile folder.Profile Manager - Create, remove, or switch Firefox profiles and Recovering important data from an old profile

Hi vessto, It is possible to back all of that up by backing up the Profile folder.[[Use the Profile Manager to create and remove Firefox profiles]] and [[Recovering important data from an old profile]]