X
Tap here to go to the mobile version of the site.

Support Forum

Why can't I remove the Yahoo seach suggestions from the navigation bar? How do I remove the Yahoo DNS error page?

Posted

Perhaps this is two issues. Both pooped up with a recent update. I have no yahoo extensions nor add-ons installed.

a) I type a URL into the navigation bar (NOT the search box) and all these 'helpful' suggestions pop up. Make them stop.

b) I type a bad address in the navigation bar (NOT the search box) and I get a Yahoo page of 'helpful' links. Make them stop.

Thanks. I have screenshots I can post too.

Perhaps this is two issues. Both pooped up with a recent update. I have no yahoo extensions nor add-ons installed. a) I type a URL into the navigation bar (NOT the search box) and all these 'helpful' suggestions pop up. Make them stop. b) I type a bad address in the navigation bar (NOT the search box) and I get a Yahoo page of 'helpful' links. Make them stop. Thanks. I have screenshots I can post too.

Chosen solution

Found the solution. It was an add-on: uTorrentControl3 by conduit. I disabled it to check, and then uninstalled when I saw that was the issue.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.9.1.16010
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • Google Update
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • VLC media player Web Plugin 2.1.0
  • 5.1.20913.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Unity Player 4.2.0f4
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Plug-in for detecting Nero Kwik Media.
  • Amazon MP3 Downloader Plugin 1.0.17
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Google Updater pluginhttp://pack.google.com/
  • iTunes Detector Plug-in
  • NPWLPG
  • npmnqmp 989898989877
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • MetaStream 3 Plugin r4

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • Adobe DLM (powered by getPlus(R)) 1.6.2.99 ({E2883E8F-472F-4fb0-9522-AC9BF37916A7})
  • Amazon Toolbar 2.17 (amznUWL@amazon.com)
  • BugMeNot 2.2 ({987311C6-B504-4aa2-90BF-60CC49808D42})
  • DoNotTrackMe 2.2.9.618 (donottrackplus@abine.com)
  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • DownThemAll! 2.0.16 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Easy YouTube Video Downloader 7.0 ({c0c9a2c7-2e5c-4447-bc53-97718bc91e1b})
  • Element Hiding Helper for Adblock Plus 1.2.3 (elemhidehelper@adblockplus.org)
  • Exif Viewer 2.00 (exif_viewer@mozilla.doslash.org)
  • FlashGot 1.5.5.94 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • Ghostery 5.0.6 (firefox@ghostery.com)
  • Herdict Web 1.4.1 (herdictfornetworkhealth@jeffrey.licht)
  • Hola Unblocker 1.2.1 (jid1-4P0kohSJxU1qGg@jetpack)
  • HTTPS-Everywhere 3.4.2 (https-everywhere@eff.org)
  • IE Tab 4.0.20130422 ({77b819fa-95ad-4f2c-ac7c-486b356188a9})
  • IE Tab + 2.04.20110724 (coralietab@mozdev.org)
  • InvisibleHand 3.9.4 (canitbecheaper@trafficbroker.co.uk)
  • Lightbeam 1.0.2 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Long URL Please 0.5.1 (longurlplease@darragh.curran)
  • Media Stealer 1.3.4 (stealer@physacco.com)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b})
  • Norton Vulnerability Protection 12.0.3.2 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • PackageMapping.com Extension 1.1 ({52a6a832-4251-430b-8202-46b4463ee1ea})
  • Page Info Button 0.2.0.1 (pageinfobutton@wirble.de)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2})
  • RetailMeNot 2.4 (enquiries@retailmenot.com)
  • Sothink Web Video Downloader for Firefox 6.9 ({FCAB6FDD-5585-425b-95C1-5ED856F3FD08})
  • TinEye Reverse Image Search 1.1 (tineye@ideeinc.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • uTorrentControl3 10.22.3.518 ({46a3135d-3683-48cf-b94c-82655cbc0e8a})
  • WOT 20131030 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Youtube Downloader - Media Downloader 1.0.8 (paulsaintuzb@gmail.com)
  • 404 : File is Not Found ? Now it will be! 1.4 (waybackbutton@lazar.kovacevic) (Inactive)
  • bit.ly preview 1.272 (bitlypreview@jay.ridgeway) (Inactive)
  • Domain Details 2.7 ({152455DE-7B40-4bcf-B5B4-C68A1BE85A91}) (Inactive)
  • FoxClocks 3.3.26 ({d37dc5d0-431d-44e5-8c91-49419370caa1}) (Inactive)
  • freenigma 0.6.10 (freenigma_extension@freenigma.com) (Inactive)
  • Google Toolbar for Firefox 7.1.20101113Wb1 ({3112ca9c-de6d-4884-a869-9855de68056c}) (Inactive)
  • IE Tab 2 (FF 3.6+) 4.12.22.2 ({1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}) (Inactive)
  • Keep Tube Downloader 1.2 (webmaster@keep-tube.com) (Inactive)
  • Move Media Player 7 (moveplayer@movenetworks.com) (Inactive)
  • Norton Toolbar 2013.4.4.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Personas Plus 1.7.3 (personas@christopher.beard) (Inactive)
  • Pocket 3.0.4 (isreaditlater@ideashower.com) (Inactive)
  • Skype Click to Call 6.13.0.13771 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • Torbutton 1.2.5 ({e0204bd5-9d31-402b-a99d-a6aa8ffebdca}) (Inactive)
  • VideoDownloader 1.1.1 (videodowloader@videodownloader.net) (Inactive)
  • Virtus Search Opt-in 3.6.7 (extension@virtusdesigns.com) (Inactive)
  • Yapta 1.9 (firefox-tagger@yapta.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce FX 5200
  • adapterDescription2:
  • adapterDeviceID: 0x0322
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'257.21']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 10-22-2006
  • driverDate2:
  • driverVersion: 6.14.10.9371
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'257.21']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'257.21']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.fixup.alternate.enabled: False
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 10
  • browser.places.createdSmartBookmarks: True
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://www.globalpost.com/
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.disable_open_during_load: False
  • dom.ipc.plugins.enabled.npietab2.dll: True
  • dom.max_chrome_script_run_time: 0
  • dom.max_script_run_time: 1800
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • font.internaluseonly.changed: False
  • font.name.serif.x-western: Verdana
  • font.size.variable.x-western: 13
  • general.useragent.extra.firefox: Firefox/3.5.2 NET_mmhpset
  • general.useragent.extra.microsoftdotnet: (.NET CLR 3.5.30729)
  • gfx.blacklist.suggested-driver-version: 257.21
  • keyword.enabled: False
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT3115642&SearchSource=2&CUI=UN80559056301779978&UM=&q=
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • network.http.max-persistent-connections-per-server: 22
  • network.protocol-handler.expose.mailto: True
  • network.protocol-handler.external.mailto: False
  • network.security.ports.banned: 8118,8123,9050,9051
  • places.database.lastMaintenance: 1384960889
  • places.history.expiration.transient_current_max_pages: 46573
  • places.history.expiration.transient_optimal_database_size: 85473198
  • places.last_vacuum: 1298218554
  • plugin.blocklisted.npviewpoint: True
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.np-mswmp: 2
  • plugin.state.npconduitfirefoxplugin: 2
  • privacy.cpd.extensions-dta: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openCertManager: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1383154525

Misc

  • User JS: No
  • Accessibility: No

Question owner

Here are the screenshots

Here are the screenshots
Waka_Flocka_Flame 441 solutions 5048 answers

What ISP (Internet Service Provider) do you use (Ex: Comcast)?

What ISP (Internet Service Provider) do you use (Ex: Comcast)?

Question owner

I have Comcast.

I have Comcast.

Question owner

Though I see neither issue in IE.

Though I see neither issue in IE.
Waka_Flocka_Flame 441 solutions 5048 answers

Try to use the Search Reset Tool to reset the search provider back to google.

Try to use the [https://addons.mozilla.org/en-US/firefox/addon/searchreset/ Search Reset Tool] to reset the search provider back to google.
cor-el
  • Top 10 Contributor
  • Moderator
12764 solutions 117277 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

The problems persist in safe mode and after installing the Search Reset Tool.

The problems persist in safe mode and after installing the Search Reset Tool.
cor-el
  • Top 10 Contributor
  • Moderator
12764 solutions 117277 answers

You seem to be using this profile for quite some time now with a user agent override pref like "Firefox/3.5.2 NET_mmhpset" showing, so maybe it is time to create a new profile to cleanup things from the past and reinstall extensions that you want to use.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.

You seem to be using this profile for quite some time now with a user agent override pref like "Firefox/3.5.2 NET_mmhpset" showing, so maybe it is time to create a new profile to cleanup things from the past and reinstall extensions that you want to use. Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Chosen Solution

Found the solution. It was an add-on: uTorrentControl3 by conduit. I disabled it to check, and then uninstalled when I saw that was the issue.

Found the solution. It was an add-on: uTorrentControl3 by conduit. I disabled it to check, and then uninstalled when I saw that was the issue.
jimsquire2013 0 solutions 1 answers

I also use iMac OS 10.6.8 --- disabled suspicious add-ons but still got the "Receiving a DNS Solution Yahoo Error Handler Page" when I clicked on a specific link ; got rid of one potential pgm source ( according to another user's experience ) --- was able to link to correct web page by using a different search engine as default --- prior to Wed early morning there have been multiple occasions when Firefox crashed - - I like to have two working browsers - - just want to get rid of whatever is redirecting to Yahoo stuff -- very annoying - - -any Mac ideas ??? thanks Jim

I also use iMac OS 10.6.8 --- disabled suspicious add-ons but still got the "Receiving a DNS Solution Yahoo Error Handler Page" when I clicked on a specific link ; got rid of one potential pgm source ( according to another user's experience ) --- was able to link to correct web page by using a different search engine as default --- prior to Wed early morning there have been multiple occasions when Firefox crashed - - I like to have two working browsers - - just want to get rid of whatever is redirecting to Yahoo stuff -- very annoying - - -any Mac ideas ??? thanks Jim