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you break the 25.0.1 fix it now

Bella Nash
Bella Nash
Posted

crashers and blackouts on every site but youtube most of all.

Make it simpler and I don't want all those browser extentions so can I please have a link to a clean copy so's all that stuff doesn't get installed?

I just looked at the lists and I don't want any of that stupid stuff, make it go away!!!!

FiX NoW! okay?

Thank You Very Very Very Much <3 Sweetie!

crashers and blackouts on every site but youtube most of all. Make it simpler and I don't want all those browser extentions so can I please have a link to a clean copy so's all that stuff doesn't get installed? I just looked at the lists and I don't want any of that stupid stuff, make it go away!!!! FiX NoW! okay? Thank You Very Very Very Much <3 Sweetie!

Chosen solution

hello, yes firefox had an integrated feature to get it back to the default - just go to firefox > help > troubleshooting information and click on the reset firefox button...

Read this answer in context 4
  • Question details
    Product Firefox
    Topic Fix slowness, crashing, error messages and other problems
    System Details
    • Windows Vista
    • Firefox 25.0.1

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • 5.1.20913.0
  • McAfee MSS+ NPAPI Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • VLC media player Web Plugin 2.0.6
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • npFFApi
  • Yahoo Application State Plugin version 1.0.0.7
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Advanced SystemCare Surfing Protection 1.0 (ascsurfingprotection@iobit.com)
  • Flash Video Downloader 3.9.1 (artur.dubovoy@gmail.com)
  • FoxyProxy Standard 4.2.1 (foxyproxy@eric.h.jung)
  • Ginger 0.1 (adapter@gingersoftware.com)
  • Ginger - Grammar and Spell Checker 2.0.0.8 (firefox@gingersoftware.com)
  • Hide My Ass Proxy Extension 1.2.7 (extension@hidemyass.com)
  • Open Sans Everywhere 0.1 (jid1-xfhJszOzIbCRKw@jetpack)
  • Personas Plus 1.7.1 (personas@christopher.beard)
  • Stylish 1.3.1 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • YouTube Center 2.0.1 (jid1-cwbvBTE216jjpg@jetpack)
  • avast! Online Security 8.0.1497 (wrc@avast.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • ZoneAlarm Security Engine 1.5.393.22 ({FFB96CC1-7EB3-449D-B827-DB661701C6BB}) (Inactive)
  • zonealarm.com 1.6.0 (ffxtlbr@zonealarm.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 2-11-2008
  • driverDate2:
  • driverVersion: 7.14.10.1437
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.use_document_fonts: 0
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.restore_on_demand: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://www.google.com/
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • font.internaluseonly.changed: True
  • font.minimum-size.x-western: 12
  • font.name.serif.x-western: Arial
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • layers.acceleration.disabled: True
  • layers.acceleration.force-enabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1384658002
  • places.history.expiration.transient_current_max_pages: 80228
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.cookies: False
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1381760050

Misc

  • User JS: Yes
  • Accessibility: No
Close
philipp
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23509 answers
Posted

Chosen Solution

hello, yes firefox had an integrated feature to get it back to the default - just go to firefox > help > troubleshooting information and click on the reset firefox button...

hello, yes firefox had an integrated feature to get it back to the default - just go to firefox > help > troubleshooting information and click on the [[Reset Firefox – easily fix most problems|reset firefox]] button...

Modified by philipp

Steve
Steve 8 solutions 57 answers
Posted

Helpful Reply

Hello,

It sounds like you're looking to do a reset. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, It sounds like you're looking to do a reset. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br> '''Note''': ''This will cause you to lose any Extensions and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.
Bella Nash
Bella Nash
Posted

Question owner

Ya'll said that twice, I'm not stupid I can handle it the first time!

Anyway, I'll give it a try in a second then report back. Thank you dears, I appreciate the help!!! <3

Ya'll said that twice, I'm not stupid I can handle it the first time! Anyway, I'll give it a try in a second then report back. Thank you dears, I appreciate the help!!! <3
Bella Nash
Bella Nash
Posted

Question owner

Wow that was fast, and it worked!! Thanks guys you're genius's!!

Hey do you know how I might be able to get my pretty fonts back? I have a screenshot to show what it currently looks like. But, it's working, so if not I'm happy!!

Wow that was fast, and it worked!! Thanks guys you're genius's!! Hey do you know how I might be able to get my pretty fonts back? I have a screenshot to show what it currently looks like. But, it's working, so if not I'm happy!!
philipp
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23509 answers
Posted

you apparently had the open sans everywhere addon installed beforehand - you can download it again from https://addons.mozilla.org/firefox/addon/open-sans/

you apparently had the open sans everywhere addon installed beforehand - you can download it again from https://addons.mozilla.org/firefox/addon/open-sans/
Bella Nash
Bella Nash
Posted

Question owner

Okay I'll try that Philipp. Thank you!

I just realized it probably wasn't a great idea to show that pic with my Scrabble cheatsheet showing, but oh well...lol

Okay I'll try that Philipp. Thank you! I just realized it probably wasn't a great idea to show that pic with my Scrabble cheatsheet showing, but oh well...lol
Bella Nash
Bella Nash
Posted

Question owner

Here is a picture of Open Sans font, it's a tad heavy but I can read this a lot better than the default.

Thank you all very much for the help! I really do appreciate it!! <3

Bella

Here is a picture of Open Sans font, it's a tad heavy but I can read this a lot better than the default. Thank you all very much for the help! I really do appreciate it!! <3 Bella
Bella Nash
Bella Nash
Posted

Question owner

Am I supposed to start a new case or use this one?

Am I supposed to start a new case or use this one?
philipp
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23509 answers
Posted

hello Bella Nash, yes please open a new question for a different issue. thank you!

hello Bella Nash, yes please [https://support.mozilla.org/en-US/questions/new open a new question] for a different issue. thank you!