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I can no longer view my Army Enterprise Email, after some recent updates. I am using Ubuntu 12.10, with firefox 25.0(?) any ideas? My email is [removed]

  • 7 replies
  • 2 have this problem
  • 18 views
  • Last reply by Sammy90

f10064
f10064

I used to be able to access my Army Email with my CAC card. Recently I lost that ability. Are there any known issues regarding this with your recent updates? Would that reset button be the solution? I haven't tried it because I don't know what I would lose if I clicked on it.

I used to be able to access my Army Email with my CAC card. Recently I lost that ability. Are there any known issues regarding this with your recent updates? Would that reset button be the solution? I haven't tried it because I don't know what I would lose if I clicked on it. <!f10064@yahoo.c was in the title-->

Modified by Andrew

Chosen solution

Do you still have the DoD certificates and the card reader security device installed?

What happens if you try to access that website?

Are there any SSL errors showing?

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All Replies (7)

Wesley Branton
Wesley Branton

Does this site work in another internet browser?

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Chosen Solution

Do you still have the DoD certificates and the card reader security device installed?

What happens if you try to access that website?

Are there any SSL errors showing?

Modified by cor-el

f10064
f10064 Question owner

Thank you for your quick response! Disabling add ons did the trick! thanks!

Wesley Branton
Wesley Branton

I am glad to hear that your problem has been resolved.

I hope you continue using our products and thank you for contacting Mozilla Support.

f10064
f10064 Question owner

Cor el, and ComputerWhiz, I am in trouble again. I inadvertantly reset my firefox, and now am in the same boat as before. My Army email is unavailible again. I disabled add ons, and immediately I was able to access my Enterprise email. then I had more trouble, so I went to do safe mode, and reset it instead. What options do I have? I have Windows 7 on this computer, but I am reluctant to allow Windows internet access.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Try to copy the cert8.db file from the "Old Firefox Data" folder on the desktop to the current Firefox profile folder.

Modified by cor-el

Sammy90
Sammy90

Have you guys tried following these steps? http://enterprise-email.org/how-do-i-log ... Seemed to work for me.

Modified by Sammy90