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Getting pop-up to download browser update when I access Firefox but it goes away if I X it. Is there a virus doing this?


Below is the pop-up I get when navigating in FF.

The media content is not shown properly.


It is recommended to update your system player now Your system can’t play media content and services properly. Make sure to download the short update and install it as shown. Select Version:



Update your Browser You are recommended to use another browser. Update to the fast and secure free browser.

www.olivebrowser.com protects and guarantees security in the collection and processing of the data that is affected through this site as well as the strict compliance with the current policy with regards to data protection. The following paragraphs inform about our procedures of data collection and processing. Through this website personal data will be collected with the purposes of managing and providing our services, sending internal commercial promotions and providing information of interest for users, related the services of the site. These data are stored in a archive of personal data whose www.olivebrowser.com is holder, properly registered at the Agency of Data Protection. Nevertheless, the data holder may communicate his/her intention not to be sent any more information at any moment, by sending an email to contact@tuguu.com.Identification and contact data of the Company. www.olivebrowser.com is a product of Tuguu SL (http://www.tuguu.com) is a Spanish company based in Santa Cruz de Tenerife (Islas Canarias) Calle Bentinerfe nº 35 Pol. Ind. La Atalaya. Terms of use and Privacy Policy - Should users wish to file any complaints, they can contact the company through the support form available in the site or sending a message to the email address contact@tuguu.com. Additional Information We Collect. When you use our Services, we collect tracking information like IP address, browser and operative system you are using, details about your computer hardware, the applications you have installed on your PC, and pages you visited on our Sites. None of this information is to identify you personally and we do not add this information to your Personally Identifiable Information. Cookies. You can choose if you want to accept or reject all the cookies by modifying your browser preferences. But it is possible that by rejecting all cookies you may be unable to use our Services. Security. We try not to collect information about children under the age of 13, but sometimes it's very difficult to make sure that the person who is providing the information is above 13, that's why we encourage parents and guardians to visit the websites that their children visit. The means with which website operators collect and use the personal information of children under 13 is regulated by The Federal Trade Commission ("FTC") and it's followed by the Children's Online Privacy Protection Act of 1998 (the "Act"). For more information about the Act and children's on-line privacy in general you can visit the FTC's web site at www.ftc.gov/privacy and for safety tips on privacy visit www.OnGuardOnline.gov. International Policy." Our Services are hosted by servers in United States & France. When you submit your personal information you should be aware that you understand and consent, to its transfer, storage and processing in United States & France. Alternatively, if you would like, contact us via e-mail at contact@tuguu.com

Set as my default browser
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Google Update
  • SiteAdvisor
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • iTunes Detector Plug-in
  • McAfee MSC FF plugin DLL
  • Facebook Video Calling Plugin
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • A component of your photo software powered by RocketLife
  • AppWorld NPAPI plugin
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • BlackBerry WebSL Browser Plug-In
  • npapicomadapter
  • Office Live Update v1.5
  • Zylom Plugin
  • Motive Plugin for Mozilla Browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin


  • Firefox 25.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0/WINNT/en-US/


  • McAfee ScriptScan for Firefox 15.1.0 ({D19CA586-DD6C-4a0a-96F8-14644F340D60})
  • SuperLyrics-1 0.92.12 (93abedcf-8e3a-4d02-b761-d1441e437c09@243f129d-aee2-42c2-bcd1-48858e1c22fd.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • GreatArcadeHits Add-on 1.0.0 ({B21F5E31-B8E8-41CD-B74C-168A71A10E49}) (Inactive)
  • McAfee SiteAdvisor 3.6.3 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RealPlayer Browser Record Plugin 14.0.5 ({ABDE892B-13A8-4d1b-88E6-365A6E755758}) (Inactive)
  • Skype Click to Call ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: Intel(R) 82945G Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2772
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion:
  • driverDate: 8-24-2007
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.4926']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.4926']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.blockautorefresh: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0
  • font.internaluseonly.changed: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1384177392
  • places.history.expiration.transient_current_max_pages: 53420
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • security.mixed_content.block_active_content: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1384012452


  • User JS: No
  • Accessibility: No
Aniello 75 solutions 633 answers

Helpful Reply

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

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