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I want to prevent snapdo.com from taking over PERMANENTLY rather than continually resetting my new tab preference

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  • Last reply by philipp

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Once again, this morning I got a msg telling me that an update was available and asking to restart Firefox. I clicked OK. The next time I opened a new tab, malware "snapdo.com" came up in the new tab. I know how to reset the newtab preference. What I don't know is why firefox doesn't prevent this unwanted intrusion.

I have read how to remove snapdo.com entries which either tell me to use add/remove programs (it isn't in my list) or to use some software that I would prefer not to use.

What's up, Firefox? Can you fix this.

Once again, this morning I got a msg telling me that an update was available and asking to restart Firefox. I clicked OK. The next time I opened a new tab, malware "snapdo.com" came up in the new tab. I know how to reset the newtab preference. What I don't know is why firefox doesn't prevent this unwanted intrusion. I have read how to remove snapdo.com entries which either tell me to use add/remove programs (it isn't in my list) or to use some software that I would prefer not to use. What's up, Firefox? Can you fix this.

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hello, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...