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I get the "firefox has stopped working" message after closing browser

Posted

Hello.

My problem is that when I close the FireFox browser I get the "FireFox has stopped working" message. It's pretty annoying. I've read some other posts here that described a similar problem and have tried some of the suggestions in them including:

A clean install, a browser reset, running in safe mode, unchecking hardware acceleration, disabling extentions and plugins one at a time, uninstalling my antivirus (avast), rolling back to version 23.01 and checking run in compatibility mode that someone claimed helped them. None of this was effective.

It seems like after a computer restart the browser will be ok for 2-4 closings and then it will start with the message on every closing. Also, after I uninstalled avast it was good for 6 closings. Rolling back also gave me about 6 message free closings. But then the messages start and doesn't stop.

Is there anything else I can try? Thanks in advance for any suggestions.

Hello. My problem is that when I close the FireFox browser I get the "FireFox has stopped working" message. It's pretty annoying. I've read some other posts here that described a similar problem and have tried some of the suggestions in them including: A clean install, a browser reset, running in safe mode, unchecking hardware acceleration, disabling extentions and plugins one at a time, uninstalling my antivirus (avast), rolling back to version 23.01 and checking run in compatibility mode that someone claimed helped them. None of this was effective. It seems like after a computer restart the browser will be ok for 2-4 closings and then it will start with the message on every closing. Also, after I uninstalled avast it was good for 6 closings. Rolling back also gave me about 6 message free closings. But then the messages start and doesn't stop. Is there anything else I can try? Thanks in advance for any suggestions.

Modified by teeness

Chosen solution

Those are problems with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0; .NET4.0C; .NET CLR 3.5.30729)

More Information

Question owner

Ok, I changed my homepage to Google.. just the plain search engine page... and I am not getting the error when I close the browser from this page (with this page the only page visited on the session). I've done it 15 times straight staying for various lengths of time and there is no error.

So, I think it may be some page element or something that is setting it off.

My usual homepage is ighome.com, which is an igoogle replacement homepage. I'm going to test some other pages. Ok I can say for sure ighome.com and yahoo.com set the issue off but google.com does not. I don't know if that helps.

Also, this forum does not trigger the message either.

Ok, I changed my homepage to Google.. just the plain search engine page... and I am not getting the error when I close the browser from this page (with this page the only page visited on the session). I've done it 15 times straight staying for various lengths of time and there is no error. So, I think it may be some page element or something that is setting it off. My usual homepage is ighome.com, which is an igoogle replacement homepage. I'm going to test some other pages. Ok I can say for sure ighome.com and yahoo.com set the issue off but google.com does not. I don't know if that helps. Also, this forum does not trigger the message either.

Modified by teeness

Samrat Bhattacharjee 7 solutions 74 answers
Try resetting your firefox .. [[http://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems]]

Helpful Reply

Yeah I already tried a reset and a clean install and it didn't help.

Yeah I already tried a reset and a clean install and it didn't help.

Modified by teeness

kobe 441 solutions 5048 answers

Does the instructions here help???? - http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit

Note that plugins are installed system wide and that this could be causing the issue.

Does the instructions here help???? - http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit Note that plugins are installed system wide and that this could be causing the issue.

Question owner

Hi. Thanks for posting that. I did run the browser with no extensions or plugins and still had the issue. I think it may be related to Java. I wish I understood this better. As far as I know my java is up to date but I think FF has disabled it or disabled some part of it? Can I further disable it? Will sites that depend on it function without it?

I did try running the browser with no antivirus installed (Avast!) and this did not help.

I can see though the problem probably has something to do with webpages that probably use java applets or java or advertising using this. I believe ighome.com does use them. I'm not sure about yahoo.com though, which is another site that triggers the issue.

Hi. Thanks for posting that. I did run the browser with no extensions or plugins and still had the issue. I think it may be related to Java. I wish I understood this better. As far as I know my java is up to date but I think FF has disabled it or disabled some part of it? Can I further disable it? Will sites that depend on it function without it? I did try running the browser with no antivirus installed (Avast!) and this did not help. I can see though the problem probably has something to do with webpages that probably use java applets or java or advertising using this. I believe ighome.com does use them. I'm not sure about yahoo.com though, which is another site that triggers the issue.
kobe 441 solutions 5048 answers

If you disabled all plugins, you disabled Java too.... but not javascript, which is something you dont want to disable.

If you disabled all plugins, you disabled Java too.... but not javascript, which is something you dont want to disable.

Question owner

I uninstalled java completely, made no difference. Re-installed, no difference. I'll look more at that page and see what else I can do.

I uninstalled java completely, made no difference. Re-installed, no difference. I'll look more at that page and see what else I can do.

Question owner

Maybe it's a browser-javascript interaction issue?

Maybe it's a browser-javascript interaction issue?

Helpful Reply

One thing is for sure, and that is if the only page i visit is the Google homepage (not logged in) or this site (mozilla forum), the problem does not occur, ever. I can't make it happen.

If i visit yahoo.com (not logged in) (or ighome.com, logged in), as examples, it happens every time.

One thing is for sure, and that is if the only page i visit is the Google homepage (not logged in) or this site (mozilla forum), the problem does not occur, ever. I can't make it happen. If i visit yahoo.com (not logged in) (or ighome.com, logged in), as examples, it happens every time.

Modified by teeness

cor-el
  • Top 10 Contributor
  • Moderator
17002 solutions 153527 answers

Did you check for problems caused by plugins or the plugin-container process?

You can also check the Task Manager for plugin-container processes when this hang happens.


Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

Did you check for problems caused by plugins or the plugin-container process? *https://support.mozilla.org/kb/Troubleshooting+plugins You can also check the Task Manager for plugin-container processes when this hang happens. ---- Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

Question owner

I'm going to work through that and I'll get back to you. Thanks a lot guys for the help!

I'm going to work through that and I'll get back to you. Thanks a lot guys for the help!

Question owner

I think i tried everything there but the issue persists.

I'm a little unsure about the plugin container process stuff that you mentioned

I did disable all the plugins and that didn't help. I also tried reinitializing the plugins database.

How can i identify a plugin container process via taskmanager? How do i know the name of the process? Is it plugin container?

I think i tried everything there but the issue persists. I'm a little unsure about the plugin container process stuff that you mentioned I did disable all the plugins and that didn't help. I also tried reinitializing the plugins database. How can i identify a plugin container process via taskmanager? How do i know the name of the process? Is it plugin container?

Modified by teeness

kobe 441 solutions 5048 answers

See the plugin-container.exe process

See the plugin-container.exe process

Question owner

Ok, there is a plugin-container.exe process listed under Processes in Task Manager but it disappears at the moment when the issue occurs and the message is given.

Ok, there is a plugin-container.exe process listed under Processes in Task Manager but it disappears at the moment when the issue occurs and the message is given.

Question owner

Ok so I restarted the computer and since I did that it is now working fine... no more stopped working messages no matter what site I visit. Not sure what did it but glad all the same.

Thanks for your help!

Ok so I restarted the computer and since I did that it is now working fine... no more stopped working messages no matter what site I visit. Not sure what did it but glad all the same. Thanks for your help!

Question owner

Spoke too soon. It is still doing it. Odd thing.

Spoke too soon. It is still doing it. Odd thing.

Question owner

Ok, pretty much have tried everything and nothing helps. I'm pretty sure now that it is an issue with flash. Pages that require the flash player trigger the error. If i stay off flash pages or turn off flash, the error doesn't happen. In addition to trying everything suggested, I also uninstalled and tried other versions of adobe flash player and this didn't help either. I also tried a few earlier versions of FF and same deal.

Ok, pretty much have tried everything and nothing helps. I'm pretty sure now that it is an issue with flash. Pages that require the flash player trigger the error. If i stay off flash pages or turn off flash, the error doesn't happen. In addition to trying everything suggested, I also uninstalled and tried other versions of adobe flash player and this didn't help either. I also tried a few earlier versions of FF and same deal.

Modified by teeness

Question owner

I have a question.

The only message I ever get with this issue is "FireFox has stopped working" ... windows etc....this happens when I close the browser. I am able to reload the browser right away and then when I close, same story. It doesn't say anything about crashing though it seems like a kind of small quick crash.

I took a look at about:crashes in any case and found a large list of submitted crash reports over the past couple of days.

I don't understand what is written in them but I took a look and I notice it lists an OS of Windows NT. My OS is vista. Is there an error there? Seems like the event does involve the flash player.

I have a question. The only message I ever get with this issue is "FireFox has stopped working" ... windows etc....this happens when I close the browser. I am able to reload the browser right away and then when I close, same story. It doesn't say anything about crashing though it seems like a kind of small quick crash. I took a look at about:crashes in any case and found a large list of submitted crash reports over the past couple of days. I don't understand what is written in them but I took a look and I notice it lists an OS of Windows NT. My OS is vista. Is there an error there? Seems like the event does involve the flash player.

Modified by teeness

Question owner

here are some recent crash reports, not sure if I am doing this right:

bp-ef57116b-9936-46bf-9661-b8e332131031 bp-94d04a94-f519-497f-82c6-b2f172131031 bp-54057f58-07c8-4e8c-b63c-3740a2131031 bp-3e29ac42-32dc-4919-984f-bdacc2131031 bp-2d25271c-a6a5-415a-9a44-c76082131031

here are some recent crash reports, not sure if I am doing this right: bp-ef57116b-9936-46bf-9661-b8e332131031 bp-94d04a94-f519-497f-82c6-b2f172131031 bp-54057f58-07c8-4e8c-b63c-3740a2131031 bp-3e29ac42-32dc-4919-984f-bdacc2131031 bp-2d25271c-a6a5-415a-9a44-c76082131031

Modified by teeness

Question owner

A couple more I just induced:

bp-bbd5caee-a7dc-40dd-9bd6-981c02131031 bp-06e17de7-af7b-447c-b522-88b512131031

A couple more I just induced: bp-bbd5caee-a7dc-40dd-9bd6-981c02131031 bp-06e17de7-af7b-447c-b522-88b512131031

Modified by teeness