Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

App crash report

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

hazzard89
hazzard89
more options

Hello,


I've red a couple of things on this forum and found out that you needed the App crash ID of the 5 most recent crashes to fix the Firefox App Crash. Because I can't seem to open up firefox. So here they are.

Crash-ID: bp-9f988711-b511-47f4-8c6f-dfb882131012 Crash-ID: bp-46ceb4a6-82cf-4dcd-a29b-966912130723 Crash-ID: bp-418cd23d-3762-4ce6-8274-743202130507 Crash-ID: bp-835b8fa2-5492-464d-9f51-be3af2130505 Crash-ID: bp-e398acce-f08b-4e4c-82b1-9ac352130422

Hello, I've red a couple of things on this forum and found out that you needed the App crash ID of the 5 most recent crashes to fix the Firefox App Crash. Because I can't seem to open up firefox. So here they are. Crash-ID: bp-9f988711-b511-47f4-8c6f-dfb882131012 Crash-ID: bp-46ceb4a6-82cf-4dcd-a29b-966912130723 Crash-ID: bp-418cd23d-3762-4ce6-8274-743202130507 Crash-ID: bp-835b8fa2-5492-464d-9f51-be3af2130505 Crash-ID: bp-e398acce-f08b-4e4c-82b1-9ac352130422

All Replies (3)

Andrew
Andrew
  • Moderator
more options

These are old bug reports. The latest one is this: https://crash-stats.mozilla.com/report/index/9f988711-b511-47f4-8c6f-dfb882131012

Not sure of the cause of this but can you open Firefox in safe mode? http://mzl.la/MwuO4X

hazzard89
hazzard89 Question owner
more options

Hey no, it doesn't start in Safe mode either. what should I do?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with BitGuard.