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cannot start firefox

Posted

Crash ID: bp-36191e5f-a522-4f05-b28a-ddfc72131018

firefox would not start just kept coming up with crash report. will not work in safe mode, have tried uninstalling and reinstalling.

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	24.0.0.5001
 Application Timestamp:	522fd29f
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.18247
 Fault Module Timestamp:	521ea8e7
 Exception Code:	c0000005
 Exception Offset:	0002e04e
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	3081
 Additional Information 1:	e8ad
 Additional Information 2:	e8adce1c2b9e7be834b4063ac3c53863
 Additional Information 3:	e8ad
 Additional Information 4:	e8adce1c2b9e7be834b4063ac3c53863
Crash ID: bp-36191e5f-a522-4f05-b28a-ddfc72131018 firefox would not start just kept coming up with crash report. will not work in safe mode, have tried uninstalling and reinstalling. Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 24.0.0.5001 Application Timestamp: 522fd29f Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea8e7 Exception Code: c0000005 Exception Offset: 0002e04e OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 3081 Additional Information 1: e8ad Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863 Additional Information 3: e8ad Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

Chosen solution

Try disabling BitGuard.

Read this answer in context 3

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; NP06; .NET4.0C)

More Information

the-edmeister
  • Top 10 Contributor
  • Moderator
4080 solutions 30790 answers

Chosen Solution

Try disabling BitGuard.

Try disabling BitGuard.
cor-el
  • Top 10 Contributor
  • Moderator
12894 solutions 118295 answers

This is a problem with Bitguard as posted above and will be addressed in a future Firefox version.

Please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

This is a problem with Bitguard as posted above and will be addressed in a future Firefox version. *[https://bugzilla.mozilla.org/show_bug.cgi?id=925459 bug 925459] - crashes related to bitguard.dll <i>Please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>

Question owner

wow. well that couldn't have been easier! worked a treat thanks!

wow. well that couldn't have been easier! worked a treat thanks!