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I have 32 bit firefox browser and 64bit windows8 works ok but crashes is there a 64bit version of firefox browser?

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Hi I don't know whether its due to running a 32bit firefox on an 64 bit system but the firefox keeps crashing especially when running things with flash player and printing from the browser. Basically firefox freezes and I have to force close it using task manager. its ok to do this but somewhat annoying so wondered whether switching to a 64 bit version of firefox would help and if so how I would do this many thanks.

Hi I don't know whether its due to running a 32bit firefox on an 64 bit system but the firefox keeps crashing especially when running things with flash player and printing from the browser. Basically firefox freezes and I have to force close it using task manager. its ok to do this but somewhat annoying so wondered whether switching to a 64 bit version of firefox would help and if so how I would do this many thanks.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • npsitesafety
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • Amazon MP3 Downloader Plugin 1.0.17
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • AVG Security Toolbar 17.0.1.12 (avg@toolbar)
  • Download YouTube Videos as MP4 1.7.9 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060})
  • Find & Remind by easyfundraising.org.uk 1.3 (findandremind@easyfundraising.org.uk)
  • New Tab 5.0.0.7066 ({C4A4F5A0-4B89-4392-AFAC-D58010E349AF})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6410D (Microsoft Corporation - WDDM v1.20)
  • adapterDescription2:
  • adapterDeviceID: 0x9644
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 6-19-2012
  • driverDate2:
  • driverVersion: 8.97.10.6
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6410D (Microsoft Corporation - WDDM v1.20) Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://isearch.avg.com/?cid={8FA303C5-9E53-4610-8CED-883D838402D0}&mid=0b0219df60bb47d09ddd057438ceed95-6652f0faa25fa78705d5a0ce7047f1455ae5fdd8&lang=en&ds=AVG&pr=pr&d=2012-12-19 21:18:21&v=15.3.0.11&pid=avg&sg=0&sap=hp
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 24.0
  • gfx.blacklist.direct2d: 3
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1381003179
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.warn_viewing_mixed.show_once: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1380478382

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
12762 solutions 117263 answers

Helpful Reply

There is no 64 bit version of Firefox at the moment.

Did you try to disable hardware acceleration in Firefox?

You can also check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

There is no 64 bit version of Firefox at the moment. Did you try to disable hardware acceleration in Firefox? You can also check for problems with current Flash plugin versions and try these: *disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *http://kb.mozillazine.org/Flash#Troubleshooting ----- If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page. *You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information". See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Waka_Flocka_Flame 441 solutions 5048 answers

There is a 64 bit version for Mac and Linux (Nightly only) but 32 bit runs fine on Windows.

You may also wish to try safe mode.

Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

There is a 64 bit version for Mac and Linux (Nightly only) but 32 bit runs fine on Windows. You may also wish to try safe mode. Safe Mode is a troubleshooting mode, which disables most add-ons. ''(If you're not using it, switch to the Default theme.)'' * On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox. * On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox) * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running. [[Image:FirefoxSafeMode|width=520]] ''Once you get the pop-up, just select "'Start in Safe Mode"'' [[Image:Safe Mode Fx 15 - Win]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
James
  • Top 25 Contributor
  • Moderator
704 solutions 5213 answers

Helpful Reply

Waka_Flocka_Flame wrote: There is a 64 bit version for Mac and Linux (Nightly only) but 32 bit runs fine on Windows.

Incorrect on being Nightly only. It is common knowledge that there are 64-bit Firefox releases builds for Linux and Mac OSX from Mozilla ever since the Firefox 4.0 release. The Mac OSX is combined 32/64 while Mozilla does not make the 64-bit release builds quite so visible (perhaps because many 64-bit users will get it from their Linux distro) as you have to get it on ftp ex: http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/24.0/linux-x86_64/

It is only on the unstable Nightly development channel that there are 64-bit Windows builds however they are not officially supported and are mainly for to catch breakage/regressions and are Tier-3 compared to the officially supported Tier-1 builds.

'''Waka_Flocka_Flame wrote: There is a 64 bit version for Mac and Linux (Nightly only) but 32 bit runs fine on Windows.''' Incorrect on being Nightly only. It is common knowledge that there are 64-bit Firefox releases builds for Linux and Mac OSX from Mozilla ever since the Firefox '''4.0''' release. The Mac OSX is combined 32/64 while Mozilla does not make the 64-bit release builds quite so visible (perhaps because many 64-bit users will get it from their Linux distro) as you have to get it on ftp ex: http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/24.0/linux-x86_64/ It is only on the unstable Nightly development channel that there are 64-bit Windows builds however they are not officially supported and are mainly for to catch breakage/regressions and are [https://developer.mozilla.org/en-US/docs/Supported_build_configurations Tier-3] compared to the officially supported Tier-1 builds.

Modified by James