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Yesterday Google Keyword Planner worked just fine on my computer. What did mozilla change that caused it not to work today. I've checked cookies and can't find

Posted

Yesterday Google Keyword Planner worked fine on my computer. Today I am having a problem with cookies or cache. I didn't make any changes that would cause a problem. Was there a mozilla update? I've checked everything Google suggested and can't resolve the problem.

Here's what I get from Google:

We've detected a problem with your cookie settings.

Enable cookies Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions.

Clear cache and cookies If you have cookies enabled but are still having trouble, clear your browser's cache and cookies.

Adjust your privacy settings If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more

None of these have resolved the problem

Chosen solution

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • VLC media player Web Plugin 2.0.6
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20513.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • Picasa plugin
  • Musicnotes Viewer plugin 1.18.11 For more information visit www.musicnotes.com
  • NPWLPG
  • Office Live Update v1.5
  • ScorchPlugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • ArcSoft Video Downloader Extension 2.0.0.8 ({B728AB94-9BC7-49b7-B76A-422BB31B2FD0}) (Inactive)
  • HP Smart Web Printing 4.0 (smartwebprinting@hp.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RAW Thumbnail Viewer 2.0.0.11 (RAWThumbnailViewer@arcsoft.com.cn) (Inactive)
  • RivalGaming 1.0.0 (links@rivalgaming.com) (Inactive)
  • Smiley Bar for Facebook 1.0.0.5 (statuswinks@StatusWinks) (Inactive)
  • SpeedAnalysis.com 1.0.0.1 (speedanalysis@SpeedAnalysis.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 3200 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9612
  • adapterDeviceID2:
  • adapterDrivers: atidxx32 atidxx64 atiumdag atiumdva atiumd64 atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23097
  • driverDate: 9-29-2008
  • driverDate2:
  • driverVersion: 8.533.1.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.google.com/ig?hl=en
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.allow_XUL_XBL_for_file: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 24.0
  • font.internaluseonly.changed: True
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT3289847&SearchSource=2&CUI=UN16315293691809283&UM=2&q=
  • network.cookie.prefsMigrated: True
  • network.http.max-persistent-connections-per-server: 4
  • places.database.lastMaintenance: 1380734090
  • places.history.expiration.transient_current_max_pages: 100582
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1379248991

Misc

  • User JS: Yes
  • Accessibility: No
Wesley Branton
  • Top 25 Contributor
178 solutions 2062 answers

Can you open Google Keyword Planner on any other internet browsers?

Wesley Branton
  • Top 25 Contributor
178 solutions 2062 answers

Chosen Solution

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.