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Firefox 24 crashes upon startup

  • 8 replies
  • 30 have this problem
  • Last reply by VinylGuy

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We have several workstation in our environment that Firefox is crashing on when trying to start it. This happened after upgrading them from Firefox 23 to Firefox 24. Uninstalling the product and then re-installing it doesn't help. I'm also unable to start it in Safe-Mode.

Chosen solution

hello, those crashes seem to be triggered by a library named svrltmgr64.dll which is part of a program from SpectorSoft (which seems to be some kind of internet monitoring software).

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Crash ID: bp-3ee784e6-3aa4-4468-ab33-398432130917

Crash ID: bp-50017a41-d530-41d3-b5c9-106df2130917

Crash ID: bp-b9938198-7721-4d02-8650-ccb902130917

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Chosen Solution

hello, those crashes seem to be triggered by a library named svrltmgr64.dll which is part of a program from SpectorSoft (which seems to be some kind of internet monitoring software).

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Crash ID: bp-a5e59495-7cc6-4965-b9d5-1607d2130918 Crash ID: bp-fe28bf39-f08a-4fc9-911a-7fc0b2130918 Crash ID: bp-81630034-0d2c-4242-ba5d-e73092130918

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hello gara56, Norton confidential seems to play a role in your crashes.

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I just updated my version of Norton and FF24 told me Norton Toolbar was not compatible. Haven't experienced another crash yet. I'm thinking about permanently disabling NIS toolbar once it becomes compatible with FF24.

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Have you resolved the issue with SpectorSoft causing Firefox to crash at startup? A bugzilla report (Bug 917450) was filed on this.

This issue has come up before with "Spector Pro for Windows" computer-monitoring software. Ref:

The suggestion was to update to the latest version of the software, if you are using it, or to contact SpectorSoft support.

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I have having a horrific time with Firefox 24 crashing. I have run many anti-virus, tried suggestions on here. Then I decided to run the ADS Spy tool in the Misc. Tools that come with Hijack This from Trend Micro.

The results showed four supposed "Microsoft" folders, that were odd. I am familiar with Microsoft folder types but these were very odd, not only because of where they were, but also because when I tried to find them in the detected location, they were not there!! And I DO have "Show Hidden Files and Folders" enabled.

I looked all over for the folders, inside EVERY other Microsoft folder in "Applications", both in the "All Users" and the personalized one that is also found there as well as in Local Settings. They weren't there either. They were detected as being in: Docs and Settings > Local Users > Applications > Microsoft then named as, (not exact names, I forgot to write them out but these are representative of those names):

  • yv9d0fkyxb4e
  • vq5stu20izqm
  • u3vxf7d5wrk8
  • qo0c6ep2vvi1

These are usually the kinds of names tagging viruses/trojans. And I keep close tabs on what is inside folders, I've learned over time to do that, not just rely on antivirus software. It has paid off more than a few times. But these kind of names are usually found as some kind of text files if it's a virus. And I KNOW that they were not there before. I had run ADS Spy about two weeks earlier. With names like that I would have seen them as obviously suspicious.

So.... I deleted them from Hijack This when they were found in a second scan for ADS Spy entries, and once again I could not find them anywhere.

Since then my computer has been working perfectly as has Flash Player and Windows Media Player. Not one crash or glitch and I am on my computer all day and night until bed