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You have asked Firefox to connect securely to services.addons.mozilla.org, but we can't confirm that your connection is secure.

Posted

I am getting the following error:

This Connection is Untrusted

You have asked Firefox to connect securely to services.addons.mozilla.org, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.


This is YOUR website. Why can't you connect to it?

Chosen solution

Check that the date and time on the computer is set correctly.

See also "This Connection is Untrusted" error message appears - What to do

If the problem continues after checking the date and time please say what security related software you are using, because some security software may cause this sort of problem.

Does the problem only occur with that site ?

It appears the addons site may have been having some performance issues maybe they are affecting you.

Read this answer in context 5

Additional System Details

Application

  • User Agent:

More Information

Application Basics
Name
Firefox
Version
23.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
NoScript
2.6.7.1
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
Add to Amazon Wish List Button
1.10
false
amznUWL2@amazon.com
BetterPrivacy
1.68
false
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
HTTPS-Everywhere
3.0.4
false
https-everywhere@eff.org
Move Media Player
7
false
moveplayer@movenetworks.com
RealDownloader
1.3.0
false
{34712C68-7391-4c47-94F3-8F88D49AD632}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.display.use_document_fonts
0
browser.history_expire_days.mirror
180
browser.link.open_newwindow
2
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
http://duckduckgo.com/
browser.startup.homepage_override.buildID
20130814063812
browser.startup.homepage_override.mstone
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extensions.lastAppVersion
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font.minimum-size.x-western
14
font.size.fixed.x-western
16
font.size.variable.x-western
22
keyword.URL
http://websearch.ask.com/redirect?client=ff&src=kw&tb=FXTV5&o=101703&locale=en_US&q=
network.cookie.prefsMigrated
true
network.dns.disableIPv6
true
network.http.max-persistent-connections-per-proxy
16
places.history.expiration.transient_current_max_pages
77136
places.last_vacuum
1378249787
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
plugin.state.flash
0
plugin.state.npamazonmp3downloaderplugin
0
plugin.state.npdeployjava
0
plugin.state.npdlplugin
0
plugin.state.np-mswmp
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plugin.state.nppl
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plugin.state.npqmp
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plugin.state.nprndlchromebrowserrecordext
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plugin.state.nprndlhtml5videoshim
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plugin.state.nprndlpepperflashvideoshim
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plugin.state.nprpplugin
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print.print_printer
hp LaserJet 3015 PCL 5
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false
print.printer_hp_LaserJet_3015_PCL_5.print_bgimages
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print.printer_hp_LaserJet_3015_PCL_5.print_command
print.printer_hp_LaserJet_3015_PCL_5.print_downloadfonts
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print.printer_hp_LaserJet_3015_PCL_5.print_edge_right
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print.printer_hp_LaserJet_3015_PCL_5.print_evenpages
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print.printer_hp_LaserJet_3015_PCL_5.print_footercenter
print.printer_hp_LaserJet_3015_PCL_5.print_footerleft
print.printer_hp_LaserJet_3015_PCL_5.print_footerright
print.printer_hp_LaserJet_3015_PCL_5.print_headercenter
print.printer_hp_LaserJet_3015_PCL_5.print_headerleft
print.printer_hp_LaserJet_3015_PCL_5.print_headerright
print.printer_hp_LaserJet_3015_PCL_5.print_in_color
true
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0.5
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0.5
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0.5
print.printer_hp_LaserJet_3015_PCL_5.print_margin_top
0.5
print.printer_hp_LaserJet_3015_PCL_5.print_oddpages
true
print.printer_hp_LaserJet_3015_PCL_5.print_orientation
0
print.printer_hp_LaserJet_3015_PCL_5.print_pagedelay
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print.printer_hp_LaserJet_3015_PCL_5.print_paper_height
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print.printer_hp_LaserJet_3015_PCL_5.print_paper_size_type
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print.printer_hp_LaserJet_3015_PCL_5.print_paper_size_unit
0
print.printer_hp_LaserJet_3015_PCL_5.print_paper_width
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print.printer_hp_LaserJet_3015_PCL_5.print_reversed
false
print.printer_hp_LaserJet_3015_PCL_5.print_scaling
0.60
print.printer_hp_LaserJet_3015_PCL_5.print_shrink_to_fit
false
print.printer_hp_LaserJet_3015_PCL_5.print_to_file
false
print.printer_hp_LaserJet_3015_PCL_5.print_unwriteable_margin_bottom
0
print.printer_hp_LaserJet_3015_PCL_5.print_unwriteable_margin_left
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print.printer_hp_LaserJet_3015_PCL_5.print_unwriteable_margin_right
0
print.printer_hp_LaserJet_3015_PCL_5.print_unwriteable_margin_top
0
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_bgcolor
false
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_bgimages
false
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_command
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_downloadfonts
false
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_edge_bottom
0
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_edge_left
0
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_edge_right
0
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_edge_top
0
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_evenpages
true
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_footercenter
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_footerleft
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_footerright
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_headercenter
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_headerleft
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_headerright
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_in_color
true
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_margin_bottom
0.5
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_margin_left
0.5
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_margin_right
0.5
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_margin_top
0.5
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_oddpages
true
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_orientation
0
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_pagedelay
500
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_paper_data
1
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_paper_height
11.00
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_paper_size_type
0
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_paper_size_unit
0
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_paper_width
8.50
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_reversed
false
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_scaling
0.60
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_shrink_to_fit
false
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_to_file
false
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_unwriteable_margin_bottom
0
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_unwriteable_margin_left
0
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_unwriteable_margin_right
0
print.printer_HP_LaserJet_P3011/P3015_PCL6.print_unwriteable_margin_top
0
privacy.cpd.downloads
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.disable_button.openCertManager
false
security.disable_button.openDeviceManager
false
security.OCSP.disable_button.managecrl
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 6150SE nForce 430
Adapter Drivers
nvd3dumx,nvd3dum
Adapter RAM
128
Device ID
0x03d0
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (6.2.9200.16492)
Driver Date
4-1-2010
Driver Version
8.17.11.9739
GPU #2 Active
false
GPU Accelerated Windows
0/2 Basic Blocked for your graphics card because of unresolved driver issues.
Vendor ID
0x10de
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430 )
AzureCanvasBackend
skia
AzureContentBackend
none
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.10
4.10
NSS
3.15 Basic ECC
3.15 Basic ECC
NSSSMIME
3.15 Basic ECC
3.15 Basic ECC
NSSSSL
3.15 Basic ECC
3.15 Basic ECC
NSSUTIL
3.15
3.15

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8020 answers

Chosen Solution

Check that the date and time on the computer is set correctly.

See also "This Connection is Untrusted" error message appears - What to do

If the problem continues after checking the date and time please say what security related software you are using, because some security software may cause this sort of problem.

Does the problem only occur with that site ?

It appears the addons site may have been having some performance issues maybe they are affecting you.

Question owner

The date is fine on that computer. I do see from the status that addons has been having problems so I guess I will wait a week or two and see if it gets resolved however, I don't have any problems here at work on a linux machine using firefox. It is just the windows machine that won't work. I tried turning off the windows security essentials, the firewall, noscript, and pretty much everything I could find. And I did add addons.mozilla.org to the list of allowed to install addons.

(I would just add that Firefox blocks almost every site no matter how reputable they really are so it isn't just their own site that they are giving me problems with but this did not even give me the option of viewing or adding the certificate.)

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8020 answers

Ok so your work computer is ok.

Please paste the troubleshooting information from your problem | home computer into your next message. (If space is a problem edit out the print details)

Regarding the problem Windows computer: please explain waht you mean by

 And I did add addons.mozilla.org to the list of allowed to install addons. 

I am assuming that is just the Firefox setting, and nothing to do with some other program. If that is the case it probably has no bearing on the current issue.

You say almost every site is blocked. Can you give a couple of examples ? Presumably this forum site is ok.