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I can't log in to my hotmail account because of third party cookies being disabled

  • 3 replies
  • 9 have this problem
  • 8 views
  • Last reply by jodanna69

I changed my cookie settings because of a bank site that I needed to use to make an e-deposit. In order to do that, I had to enable 3rd party cookies. After I did that, I can no longer access my hotmail (outlook.com) e-mail account. I can't sign in to my account on Firefox, but I can on IE. Firefox is my default browser and I'd like to be able to sign in. Also, every single site I go to pops up a little window that asks me about accepting cookies.

I changed my cookie settings because of a bank site that I needed to use to make an e-deposit. In order to do that, I had to enable 3rd party cookies. After I did that, I can no longer access my hotmail (outlook.com) e-mail account. I can't sign in to my account on Firefox, but I can on IE. Firefox is my default browser and I'd like to be able to sign in. Also, every single site I go to pops up a little window that asks me about accepting cookies.

Chosen solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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All Replies (3)

Chosen Solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

It sounds as though you have the cookie duration set to "Ask me every time" which is a good way to drive yourself crazy (I used it for years myself). I suggest accepting cookies until you close Firefox. This prevents sites from recognizing you between restarts of Firefox. To make this change, go to:

orange Firefox button (or Tools menu) > Options > Privacy

Please see the attached screen shot.

To allow an individual site to remember you longer, you can customize its permissions. One way is to use the Page Info dialog. While viewing a page on the site you want to have this custom permission, use either:

  • right-click and choose View Page Info > Permissions
  • Alt+t (open the classic Tools menu) > Page Info > Permissions

Uncheck the "Use default" checkbox and choose "Allow". Then the site should be able to keep you logged in between sessions. This might not take effect until the next time you start Firefox.

Does that help?

Modified by jscher2000 - Support Volunteer

somehow I thought "clearing the cache" would delete all my stored passwords, but I guess that's not the case. Anyway, it's back to normal -- thank you