Every version of Firefox i try to install fails when hitting the NEXT Button
I have versions 20 - 23.0.1 of Firefox. I click on the installer, the files are extracted, but when i click on the next button to start the install every version fails.
Problem signature:
Problem Event Name: APPCRASH Application Name: setup.exe_Firefox Application Version: 1.0.0.0 Application Timestamp: 4bc06cda Fault Module Name: StackHash_af10 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: 00000000 Exception Offset: 00000000 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 1033 Additional Information 1: af10 Additional Information 2: af10e1b7f52f433b5dfddc6fa75d9e78 Additional Information 3: 3a32 Additional Information 4: 3a32f4805dfc71fa9ecf9a3e11622dee
I have versions 20 - 23.0.1 of Firefox. I click on the installer, the files are extracted, but when i click on the next button to start the install every version fails.
Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_Firefox
Application Version: 1.0.0.0
Application Timestamp: 4bc06cda
Fault Module Name: StackHash_af10
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: 00000000
Exception Offset: 00000000
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: af10
Additional Information 2: af10e1b7f52f433b5dfddc6fa75d9e78
Additional Information 3: 3a32
Additional Information 4: 3a32f4805dfc71fa9ecf9a3e11622dee
All Replies (3)
what is your OS ?
You can see the OS in the System Details List: Windows 6.1 -> Windows 7
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes installing work.
This article suggests also scanning for malware when the "fault module" is a StackHash: http://infopurge.tumblr.com/post/10438725843/what-is-stackhash
These three scanners are highly regarded (and free):
- Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free
- AdwCleaner : http://www.bleepingcomputer.com/download/adwcleaner/ (ignore banner ads for other products)
- SUPERAntiSpyware : http://www.superantispyware.com/