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Can't get FireFox to open on OS X 10.8.4

Posted

I am trying to run the latest version of FF on OS X 10.8.4 and I am having some trouble getting the program to open after installation. After the initial installation the browser opened after I was prompted to set up a user profile and I was able to use it. But after I closed FF the only way I can open it again is if I open up the profile manager though terminal (using "/Applications/Firefox.app/Contents/MacOS/firefox-bin -p") create a new profile and click the "start firefox" button. If I try to click the FF icon in my dock it just bounces once and does nothing.

Anyone have a solution?

Chosen solution

Hello the above question asked also (and solved) at Apple Support Communities : https://discussions.apple.com/thread/5271892?tstart=0


thank you

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_4) AppleWebKit/536.30.1 (KHTML, like Gecko) Version/6.0.5 Safari/536.30.1

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AliceWyman
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191 solutions 1969 answers

I would start over by trashing Firefox and then downloading and installing a fresh copy. Before running the dmg file, make sure to read How to download and install Firefox on Mac for installation details.

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1969 answers

P.S It might also be a good idea to completely remove all of your Firefox user data and settings (profiles.ini file and Profiles folder) when you remove the Firefox application from your computer. On OS X 10.7 or above:

  1. Click the Finder icon in the dock.
  2. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder.
  3. Open the "Application Support" folder
  4. Delete the Firefox folder containing profiles.ini and the Profiles folder.

Modified by AliceWyman

Question owner

I have tried both of those suggestions and still no luck. The program still wont launch unless I delete all of the user profiles and create a new one. Then if I quit the browser it will not launch again unless I do the same thing.

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1969 answers

I did a search and found this thread started by someone with a somewhat similar issue, in case it helps:

https://discussions.apple.com/thread/5088026 Why does 10.8.4 state that I have never opened Firefox???

Question owner

Okay, well I did that command in terminal and got the response "2435".

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1969 answers

I don't know what that response means. Hopefully a Mac user will be along to help but if not, try over at Apple Support.

ideato
  • Top 25 Contributor
617 solutions 4264 answers

Chosen Solution

Hello the above question asked also (and solved) at Apple Support Communities : https://discussions.apple.com/thread/5271892?tstart=0


thank you

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1969 answers

Thanks for reporting this, ideato. I'll mark this thread as "solved".