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I can't play YouTube videos on Firefox.

Posted

When I try to play a YouTube video, It says an error has occured. I did look at help articles for help on this, but it required downloading something, and I don't have enough disk space. Is there something else I can do?

When I try to play a YouTube video, It says an error has occured. I did look at help articles for help on this, but it required downloading something, and I don't have enough disk space. Is there something else I can do?

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Shockwave Flash 11.8 r800
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:23.0) Gecko/20100101 Firefox/23.0

More Information

kobe 441 solutions 5048 answers

Doesnt seem like you have the Adobe Flash plugin, needed for youtube videos, you would have to download flash, see the article below.

Doesnt seem like you have the Adobe Flash plugin, needed for youtube videos, you would have to download flash, see the article below. * [[Install the Flash plugin to view videos, animations and games]]

Question owner

I already have Flash Player Waka_Floca_Flame. I don't think I will be able to install it, there is very low space on this computer.

I already have Flash Player Waka_Floca_Flame. I don't think I will be able to install it, there is very low space on this computer.
kobe 441 solutions 5048 answers

Have you deleted the pluginreg.dat file? And or install the non ActiveX version, see below.

Have you deleted the pluginreg.dat file? And or install the non ActiveX version, see below. * https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems#w_re-initializing-the-plugins-database

Question owner

This does not help.

This does not help.
kobe 441 solutions 5048 answers

Is it reproducible in safe mode?

Or after clearing the cache and cookies?

Is it reproducible in safe mode? * [[Troubleshoot Firefox issues using Safe Mode]] Or after clearing the cache and cookies?

Question owner

That makes no sense. That would not even apply, but I will try something else.

That makes no sense. That would not even apply, but I will try something else.
kobe 441 solutions 5048 answers

Oh yeah it applies, belive me. I read again and the plugin listed you do have Flash so Im not sure whats going on.

Oh yeah it applies, belive me. I read again and the plugin listed you do have Flash so Im not sure whats going on.

Question owner

Neither do I.

Neither do I.
kobe 441 solutions 5048 answers

Can you then post troubleshooting info?

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Can you then post troubleshooting info? *Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting Information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting Information'' from the menu. Now, a new tab containing your troubleshooting information should open. *At the top of the page, you should see a button that says "Copy text to clipboard". Click it. *Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post. If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]].

Question owner

Sure thing.


 Application Basics
       Name
       Firefox
       Version
       23.0.1
       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:23.0) Gecko/20100101 Firefox/23.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       DoNotTrackMe
       2.2.9.618
       true
       donottrackplus@abine.com
       MaskMe
       1.25.303
       true
       idme@abine.com
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       215040
       browser.newtab.url
       about:home
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage_override.buildID
       20130814063812
       browser.startup.homepage_override.mstone
       23.0.1
       browser.tabs.warnOnClose
       false
       dom.mozApps.used
       true
       extensions.lastAppVersion
       23.0.1
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1377302418
       places.history.expiration.transient_current_max_pages
       11017
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       storage.vacuum.last.index
       1
       storage.vacuum.last.places.sqlite
       1376259967
 Graphics
       Adapter Description
       MOBILITY RADEON 9200
       Adapter Drivers
       ati2dvag
       Adapter RAM
       Unknown
       Device ID
       0x5c61
       Direct2D Enabled
       Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
       DirectWrite Enabled
       false (0.0.0.0)
       Driver Date
       7-30-2003
       Driver Version
       6.14.10.6382
       GPU #2 Active
       false
       GPU Accelerated Windows
       0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
       Vendor ID
       0x1002
       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
       AzureCanvasBackend
       skia
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.10
       4.10
       NSS
       3.15 Basic ECC
       3.15 Basic ECC
       NSSSMIME
       3.15 Basic ECC
       3.15 Basic ECC
       NSSSSL
       3.15 Basic ECC
       3.15 Basic ECC
       NSSUTIL
       3.15
       3.15
Sure thing. Application Basics Name Firefox Version 23.0.1 User Agent Mozilla/5.0 (Windows NT 5.1; rv:23.0) Gecko/20100101 Firefox/23.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID DoNotTrackMe 2.2.9.618 true donottrackplus@abine.com MaskMe 1.25.303 true idme@abine.com Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 215040 browser.newtab.url about:home browser.places.smartBookmarksVersion 4 browser.startup.homepage_override.buildID 20130814063812 browser.startup.homepage_override.mstone 23.0.1 browser.tabs.warnOnClose false dom.mozApps.used true extensions.lastAppVersion 23.0.1 network.cookie.prefsMigrated true places.database.lastMaintenance 1377302418 places.history.expiration.transient_current_max_pages 11017 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1376259967 Graphics Adapter Description MOBILITY RADEON 9200 Adapter Drivers ati2dvag Adapter RAM Unknown Device ID 0x5c61 Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled false (0.0.0.0) Driver Date 7-30-2003 Driver Version 6.14.10.6382 GPU #2 Active false GPU Accelerated Windows 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. Vendor ID 0x1002 WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. AzureCanvasBackend skia AzureContentBackend none AzureFallbackCanvasBackend cairo JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10 4.10 NSS 3.15 Basic ECC 3.15 Basic ECC NSSSMIME 3.15 Basic ECC 3.15 Basic ECC NSSSSL 3.15 Basic ECC 3.15 Basic ECC NSSUTIL 3.15 3.15
kobe 441 solutions 5048 answers

And i dont see anything wrong? can you reinstall the plugin if you havent already.

And i dont see anything wrong? can you reinstall the plugin if you havent already.

Question owner

Just to be clear on this, do I uninstall my version, and then type it in and install it? And please tell me which one I need to install.

Just to be clear on this, do I uninstall my version, and then type it in and install it? And please tell me which one I need to install.
kobe 441 solutions 5048 answers

Uninstall from the XP control panel, then download the latest one from

Uninstall from the XP control panel, then download the latest one from * get.adobe.com/flashplayer/‎
cor-el
  • Top 10 Contributor
  • Moderator
17517 solutions 158406 answers

Helpful Reply

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Make sure that you aren't blocking cookies (some of your extensions may be sending special opt-out cookies).

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

Clear the cache and the cookies from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" Make sure that you aren't blocking cookies (some of your extensions may be sending special opt-out cookies). Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- If clearing cookies doesn't work then it is possible that the <i>cookies.sqlite</i> file that stores the cookies is corrupted. Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookie files like <b>cookies.sqlite-journal</b> in the Firefox profile folder in case the file cookies.sqlite got corrupted. *http://kb.mozillazine.org/Cookies *https://support.mozilla.org/kb/Deleting+cookies

Helpful Reply

I was able to clear the cache, but not the cookies. There was nothing about cookies in the privacy tab.

I was able to clear the cache, but not the cookies. There was nothing about cookies in the privacy tab.
kobe 441 solutions 5048 answers

As a test, can you reproduce in a new profile?

As a test, can you reproduce in a new profile? * [[Use the Profile Manager to create and remove Firefox profiles]]

Question owner

I'm not sure what you mean by "Reproducing files." I went to the link, but I don't know where to go in profile manager.

I'm not sure what you mean by "Reproducing files." I went to the link, but I don't know where to go in profile manager.
kobe 441 solutions 5048 answers

See

Firefox must be closed before using the profile manager, for now view that article in another browser such as Internet Explorer.

See * https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_starting-the-profile-manager Firefox must be closed before using the profile manager, for now view that article in another browser such as Internet Explorer.

Question owner

Sadly, this did not help either. I'm also downloading a Flash Player for Internet Explorer as well.

Sadly, this did not help either. I'm also downloading a Flash Player for Internet Explorer as well.

Question owner

It is not working in internet explorer either. I know of another broweser that I've used called Safari, and it didn't work as well. The only one that worked was Chrome, which I don't have right now.

It is not working in internet explorer either. I know of another broweser that I've used called Safari, and it didn't work as well. The only one that worked was Chrome, which I don't have right now.