X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Why won't Norton Toolbar work with Firefox 23.0.1?

Posted

Norton Toolbar 2013.4.1.2 is disabled and no option to enable is available. I have updated my Norton 360 with all the latest upgrades. Norton's site says it has updated it's software to be compatable with Firefox 23.

Thank you in advance, Larrey

Chosen solution

Finally solved my problem. I had to un-install and re-install Norton 360 and when I updated and rebooted I had the latest Norton Toolbar, v2012.4.2.2

For some reason before the re-install of Norton 360 my Norton Toolbar would not update to the latest version. Norton Toolbar v2012.4.1.2 is not compatible with Firefox v23.0.1

At least now I have my Norton Toolbar with Firefox.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Google Update
  • GEPlugin
  • BlackBerry WebSL Browser Plug-In
  • AppWorld NPAPI plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • iTunes Detector Plug-in
  • Shockwave Flash 10.3 r183
  • NDS Player Plugin
  • HP Product Detection Plugin
  • HP Active Check Plugin
  • VLC media player Web Plugin 2.0.2
  • 1.3
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:23.0) Gecko/20100101 Firefox/23.0

More Information

ideato
  • Top 25 Contributor
617 solutions 4263 answers

Hello Larrey, Norton Toolbar: 2013.4.2.2, see : http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-23-Support-for-Norton-Toolbar/td-p/1001655

thank you

Waka_Flocka_Flame
  • Top 25 Contributor
529 solutions 5045 answers

Helpful Reply

Some users reported that you may have to run live update multiple times for it to update.

Question owner

No Norton Toolbar yet! Re-stalled Firefox, updated Norton 360 many many times. No luck.

I suspect this is the problem but so far have not been able to get Norton to show me how to get there recent Norton Toolbar update.

My Firefox extension for Norton Toolbar is 2013.4.1.2 and Norton tells me they have updated it to Norton Toolbar 2013.4.2.2

If anyone knows how to get Norton's Toolbar version 2013.4.2.2 to update my Norton 360 I believe this will fix my problem????

Chosen Solution

Finally solved my problem. I had to un-install and re-install Norton 360 and when I updated and rebooted I had the latest Norton Toolbar, v2012.4.2.2

For some reason before the re-install of Norton 360 my Norton Toolbar would not update to the latest version. Norton Toolbar v2012.4.1.2 is not compatible with Firefox v23.0.1

At least now I have my Norton Toolbar with Firefox.

ideato
  • Top 25 Contributor
617 solutions 4263 answers

Great, mark solved YOUR latest reply to help others with same problem.

thank you

Question owner

Corrected Post, should have said v2013 instead of v2012, sorry.

Finally solved my problem. I had to un-install and re-install Norton 360 and when I updated and rebooted I had the latest Norton Toolbar, v2013.4.2.2

For some reason before the re-install of Norton 360 my Norton Toolbar would not update to the latest version. Norton Toolbar v2013.4.1.2 is not compatible with Firefox v23.0.1

At least now I have my Norton Toolbar with Firefox.

Security_Guy 0 solutions 12 answers

You can update your Norton product to latest version to fix this problem. For more information please visit the following KB article, https://support.norton.com/sp/en/us/home/current/solutions/kb20100122090203EN_EndUserProfile_en_us

Security_Guy 0 solutions 12 answers

Helpful Reply

This KB article has information about [Toolbar Support] Norton Toolbar and instructions to Download and Install Norton Toolbar in your browsers, https://support.norton.com/sp/en/us/home/current/solutions/v72380606_EndUserProfile_en_us