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unistall an internet toolbar

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by spiritlala

spiritlala
spiritlala

i downloaded something called shop.com that i know longer want and it also created a toolbar. When i go into programs I dont see it anywhere...the program or the toolbar, yet i cannot get rid of the toolbar

i downloaded something called shop.com that i know longer want and it also created a toolbar. When i go into programs I dont see it anywhere...the program or the toolbar, yet i cannot get rid of the toolbar

Chosen solution

Hello,

Sorry to hear of your issue. I find an excellent support article, which will explains exactly what you need to do to fix your issue. Please click on the link below. Thanks for using Mozilla Firefox.

Cannot remove an add-on (extension or theme)

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All Replies (3)

Robby Sayles
Robby Sayles

Chosen Solution

Hello,

Sorry to hear of your issue. I find an excellent support article, which will explains exactly what you need to do to fix your issue. Please click on the link below. Thanks for using Mozilla Firefox.

Cannot remove an add-on (extension or theme)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

The above-linked article is for advanced troubleshooting. To try something simpler first:

Disable ALL nonessential or unrecognized extensions on the following tab:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

Usually a link will appear above a disabled extension to restart Firefox to complete the process. You can wait until you finish clicking all the Disable buttons before doing the restart.

Any luck?

spiritlala
spiritlala Question owner

perfection... thank you for knowledge imparted!