X
Tap here to go to the mobile version of the site.

Support Forum

Citrix access gateway website -- the application frame does not load properly

Posted

Goal - use remote desktop via citrix website; Did work in FF in July; now (Aug) it doesn't

Problem: Application frame with link to RDP is blank

I log into website OK - three frames should be present: 1) fileshare - I don't use this & it appears to load OK; 2) websites - I don't use this & it appears to load OK ; and 3) Applications - This frame is blank but it should load a collection of links including a link to remote desktop

Behavior: If I have just cleared the history then the application frame will "clock" (this is normal) but instead of showing the links a blank frame appears; If I have NOT just cleared the history, the application frame shows the "clock" but it is frozen; slightly different but still results in blank application frame.

I have tried: 1. clear history before logging in (change in "clocking" but still results in blank application frame 2. IPV6- disable by set to true; No impact on problem; toggle back to false 3. network DNS disable prefetch; disable by set to true  ; no impact on problem; toggle back to false 4. preference named plugins.load_appdir_plugins; change its value to true; no impact - set back to false

One significant change I have made "around" the time of the problem is I uninstalled norton that came preinstalled, installed adaware, and removed/ disabled the adaware browser toobar ;

I will appreciate any suggestions from the community.

Goal - use remote desktop via citrix website; Did work in FF in July; now (Aug) it doesn't Problem: Application frame with link to RDP is blank I log into website OK - three frames should be present: 1) fileshare - I don't use this & it appears to load OK; 2) websites - I don't use this & it appears to load OK ; and 3) Applications - This frame is blank but it should load a collection of links including a link to remote desktop Behavior: If I have just cleared the history then the application frame will "clock" (this is normal) but instead of showing the links a blank frame appears; If I have NOT just cleared the history, the application frame shows the "clock" but it is frozen; slightly different but still results in blank application frame. I have tried: 1. clear history before logging in (change in "clocking" but still results in blank application frame 2. IPV6- disable by set to true; No impact on problem; toggle back to false 3. network DNS disable prefetch; disable by set to true ; no impact on problem; toggle back to false 4. preference named plugins.load_appdir_plugins; change its value to true; no impact - set back to false One significant change I have made "around" the time of the problem is I uninstalled norton that came preinstalled, installed adaware, and removed/ disabled the adaware browser toobar ; I will appreciate any suggestions from the community.

Modified by FFuser4444

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Citrix URL-Redirection Helper Plugin
  • Citrix Receiver Plugin (Win32)
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 4-15-2013
  • driverDate2:
  • driverVersion: 9.18.10.3111
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.mozilla.org/en-US/firefox/23.0/firstrun/|about:home|https://www.google.com/
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 23.0.1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1376745837
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npican: 2
  • plugin.state.npurlinterceptorplugin: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1376138462

Misc

  • User JS: No
  • Accessibility: Yes
kobe 441 solutions 5048 answers

can you try to add a new profile and test there?

can you try to add a new profile and test there? * [[Use the Profile Manager to create and remove Firefox profiles]]

Question owner

Thank you for the good suggestion

I set up a test profile to continue my testing (note same behavior observed in the test profile)

Thank you for the good suggestion I set up a test profile to continue my testing (note same behavior observed in the test profile)

Modified by FFuser4444

kobe 441 solutions 5048 answers

Does this work in other browsers?

Does this work in other browsers?
cor-el
  • Top 10 Contributor
  • Moderator
17352 solutions 156825 answers

Is this with a secure connection?

If content is missing or otherwise not working when a secure https connection is used then check if there is a shield icon to the left of the "Site Identity Button" (globe/padlock) on the location bar indicating that content is blocked.

Is this with a secure connection? If content is missing or otherwise not working when a secure https connection is used then check if there is a shield icon to the left of the "Site Identity Button" (globe/padlock) on the location bar indicating that content is blocked.

Question owner

It does work in IE (that is, all three panes load with links) and it worked in FF about a month ago.

I've added an image of the blank frame and an image of the frame from IE

It does work in IE (that is, all three panes load with links) and it worked in FF about a month ago. I've added an image of the blank frame and an image of the frame from IE

Question owner

It is a secure connection (HTTPS)

I did not see a shield, I did check the padlock including the "more information" screens and did not find anything identified as an error.

It is a secure connection (HTTPS) I did not see a shield, I did check the padlock including the "more information" screens and did not find anything identified as an error.
cor-el
  • Top 10 Contributor
  • Moderator
17352 solutions 156825 answers

Do you see any unusual errors in the Net log in the Web Console (Firefox/Tools > Web Developer;Ctrl+Shift+K)?

Do you see any unusual errors in the Net log in the Web Console (Firefox/Tools > Web Developer;Ctrl+Shift+K)? *https://developer.mozilla.org/en/Tools/Web_Console
TorC 0 solutions 2 answers

Yes I also have the exact same problem since a recent FF update and I have been using the Citrix Access Gateway via FF for months without issue.

I haven't installed or removed anything in the last month apart from the recent FF update.

In the Web Dev (Ctrl+Shift+K) I'm getting 2 continuous errors, one on JS - [22:19:24.078] TypeError: can't watch non-native objects of class Proxy @ https://[mydomain]/vpns/cookie_watch.js:153 and Net - https://[mydomain]/Citrix/XenApp/auth/silentDetection.jsp [HTTP/1.1 200 OK 25ms]

Yes I also have the exact same problem since a recent FF update and I have been using the Citrix Access Gateway via FF for months without issue. I haven't installed or removed anything in the last month apart from the recent FF update. In the Web Dev (Ctrl+Shift+K) I'm getting 2 continuous errors, one on JS - [22:19:24.078] TypeError: can't watch non-native objects of class Proxy @ https://[mydomain]/vpns/cookie_watch.js:153 and Net - https://[mydomain]/Citrix/XenApp/auth/silentDetection.jsp [HTTP/1.1 200 OK 25ms]
datka3 1 solutions 2 answers

Same Exact Problem here, With same errors in the Web Dev.

Can someone suggest any solutions or workarounds? This is affecting multiple production Citrix Users.

Same Exact Problem here, With same errors in the Web Dev. Can someone suggest any solutions or workarounds? This is affecting multiple production Citrix Users.

Question owner

I get very similar errors, The errors repeats endlessly

Request URL:  https://[my domain]/cvpn/ ... /Citrix/XenApp/auth/silentDetection.aspx

Request Method:     GET  Status Code:      HTTP/1.1 200 OK

[22:28:32.066] TypeError: can't watch non-native objects of class Proxy @ https://[mydomain]/vpns/cookie_watch.js:153

The following code is apparently related to the cookie_watch.js:153
if (document.watch) {
	document.watch('cookie',function (id,ov,nv) {
	var $r = new XMLHttpRequest();
	$r.open("POST","/cvpn/cp",false);
	$r.send(nv);
	return nv;
    });

My Co IT originally indicated that windows 8/ie10 would not work with citrix site and recommended FF. Now, FF does not work but IE10 does. It is certainly possible that IT applied change to citrix site to enable IE and (inadvertently?) broke FF. Unfortunately Co IT provides close to zero support for BYOD.

Luckily, I've found that ie10 works. Have not tried chrome yet.

I get very similar errors, The errors repeats endlessly <pre><nowiki>Request URL: https://[my domain]/cvpn/ ... /Citrix/XenApp/auth/silentDetection.aspx Request Method: GET Status Code: HTTP/1.1 200 OK [22:28:32.066] TypeError: can't watch non-native objects of class Proxy @ https://[mydomain]/vpns/cookie_watch.js:153 The following code is apparently related to the cookie_watch.js:153 if (document.watch) { document.watch('cookie',function (id,ov,nv) { var $r = new XMLHttpRequest(); $r.open("POST","/cvpn/cp",false); $r.send(nv); return nv; }); </nowiki></pre> My Co IT originally indicated that windows 8/ie10 would not work with citrix site and recommended FF. Now, FF does not work but IE10 does. It is certainly possible that IT applied change to citrix site to enable IE and (inadvertently?) broke FF. Unfortunately Co IT provides close to zero support for BYOD. Luckily, I've found that ie10 works. Have not tried chrome yet.

Modified by cor-el

datka3 1 solutions 2 answers

Chosen Solution

https://bugzilla.mozilla.org/show_bug.cgi?id=903332

Question owner

It appears that the FF authorities are working on this issue - good news.

It appears that the FF authorities are working on this issue - good news.
TorC 0 solutions 2 answers

Great news - I've advised our service desk and app deployment teams so they hold off any further investigations pending the bugzilla evaluation.

Great news - I've advised our service desk and app deployment teams so they hold off any further investigations pending the bugzilla evaluation.
sarathk 0 solutions 1 answers

does anybody know any time line or any specific version that FF authorities are going to resolve this issue?

does anybody know any time line or any specific version that FF authorities are going to resolve this issue?

Question owner

FYI: Same behavior on 8/31 (still on latest 23.0.1)

FYI: Same behavior on 8/31 (still on latest 23.0.1)

Helpful Reply

FYI: The problem persists as of 9/20 with version 24.0

FYI: The problem persists as of 9/20 with version 24.0
huggibear 0 solutions 1 answers

Hi I've just come across the same issue where after authenticating to my work Citrix Access Gateway I just get a blank application pane.

Whilst on my wife's laptop it works perfectly fine.

Appreciate if someone could provide a resolution for this.

Note - version 25.01

Hi I've just come across the same issue where after authenticating to my work Citrix Access Gateway I just get a blank application pane. Whilst on my wife's laptop it works perfectly fine. Appreciate if someone could provide a resolution for this. Note - version 25.01