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Firefox crashes often, report example inside

Posted

Hi, firefox has been crashing a lot for the past few weeks and I've tried just about everything.

I've tried running it in firefox safe mode, I've tried reinstalling, I've tried Malwarebytes, superantispyware, AVG, Housecall, TDSS Killer (malware bytes found two trojan agents, but that didn't resolve the problem) I've tried doing virus scans in safe mode, I've even reset my whole machine to factory settings.

https://crash-stats.mozilla.com/report/index/da09d95d-9289-45fe-a6da-769ca2130810

Here's the latest report. Any ideas? I'm guessing from the lengths I've gone to with antiviruses that isn't the problem...

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • npsitesafety
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • NPWLPG
  • 4.0.50401.0

Application

  • Firefox 23.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Security Toolbar 15.4.0.5 (avg@toolbar) (Inactive)
  • Norton Toolbar 2012.5.6.10 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 3.1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) HD 6620G
  • adapterDescription2:
  • adapterDeviceID: 0x9641
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-28-2011
  • driverDate2:
  • driverVersion: 8.900.7.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) HD 6620G)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130730113002
  • browser.startup.homepage_override.mstone: 23.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 23.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1376089011
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1376009080

Misc

  • User JS: No
  • Accessibility: No
Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3023 answers

We are aware of this issue and is being tracked: here. IMPORTANT: DO NOT COMMENT IN THE BUG... IF YOU HAVE SOMETHING TO ADD, POST IT HERE AND WE'LL ADD IT TO THE BUG FOR YOU.

Please also try to download all windows updates available to see if it helps.

Modified by Andrew

Question owner

https://crash-stats.mozilla.com/report/index/39ff6f3d-b77c-4a25-ab5e-22ff72130810

I also got this one shortly after.

what does it mean by EXCEPTION_ACCESS_VIOLATION

It shows up on most of the reports.

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3023 answers

The crash link you just provided relates to the same bug. Could you provide the crash id for the crash with the signature "EXCEPTION_ACCESS_VIOLATION "?

Question owner

That was it, it was the reason given in the report.

Sometimes it says READ after violation, other times WRITE. I know nothing about coding of course, but those two love to pop up.

Question owner

Oh, and one final report I guess.

https://crash-stats.mozilla.com/report/index/4f8e7b4f-c10c-4dda-8525-2cd152130810

Not sure if its any use to you, but this time it was in safe mode.

Waka_Flocka_Flame
  • Top 25 Contributor
529 solutions 5045 answers

Your crash seems to be caused by a Internet Explorer update.

cor-el
  • Top 10 Contributor
  • Moderator
10781 solutions 97024 answers

Helpful Reply

You could try to modify the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy".

See "Firefox connection settings":

Helpful Reply

The crash being caused by an IE update makes sense when I think about it, the problems did start just after a large update.