Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 22 update crashes on startup in server 2008 R2 terminal environment. Downgrading back to 21 works fine though.

  • 6 replies
  • 3 have this problem
  • 2 views
  • Last reply by andrewhpi

andrewhpi
andrewhpi
more options

Firefox updated to version 22 and immediately started crashing on startup. Doing a completely clean reinstall does not solve the problem, as soon as the install finishes it immediately crashes. I have since installed version 21 from an old install file and it is working fine, so something with version 22 apparently does not like our Server 2008 R2 terminal environment. The server has the latest OS updates and AV/malware scans are performed routinely.

Firefox updated to version 22 and immediately started crashing on startup. Doing a completely clean reinstall does not solve the problem, as soon as the install finishes it immediately crashes. I have since installed version 21 from an old install file and it is working fine, so something with version 22 apparently does not like our Server 2008 R2 terminal environment. The server has the latest OS updates and AV/malware scans are performed routinely.

All Replies (6)

kobe
kobe
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

andrewhpi
andrewhpi Question owner
more options

Hello, since I was trying to do as clean as possible installs I was removing everything related to firefox so I just have this one crash report from right before finally just installing FF21:

bp-1375456353

kobe
kobe
more options

Um not sure if thats a valid crash report, can you get it to make another report?

andrewhpi
andrewhpi Question owner
more options

Alright I re-updated to 22 and got a few crash reports:

Crash ID: bp-4bf8696c-724f-4a86-8ac7-b3c402130802 Crash ID: bp-7f690d52-be95-47b8-a708-6c3ac2130802 Crash ID: bp-6920fbbf-0210-4109-acb9-cae2c2130802

kobe
kobe
more options

Are you using a debugger or the roboform addons, they may be causing issues.

Can you reproduce this in safe mode with networking?

andrewhpi
andrewhpi Question owner
more options

No debugger or addons, it crashes immediately even on a clean reinstall. There are numerous people on the terminal server right now so I will not be able to test it in windows safe mode until end of day.