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Tabs Group button does not open tab groups in Windows XP

Posted

The Tabs group button is on the tool bar but is completely unresponsive. I can't open tab groups or create new tab groups. The problem is new with FF 22. I haven't found any other posts that address this.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Google Update
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.2.1.14031
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • VLC media player Web Plugin 2.0.6
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • SiteAdvisor
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • iTunes Detector Plug-in
  • NDS Player Plugin
  • 1,2,1,2044
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Npdsplay dll
  • Package Installer & Install Conduit

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • AniWeather 0.8.37 ({4176DFF4-4698-11DE-BEEB-45DA55D89593})
  • Back to Top 7.0 ({3C9A65A6-9563-4485-BA4A-4BCD698BCFB4})
  • Bargain Book Mole 0.5 ({c7b204cd-707e-4d13-b5c4-8eb3ce6f3f52})
  • BetterPrivacy 1.68 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • ColorfulTabs 19.1 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • DuckDuckGo Plus 0.2.43 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Evernote Web Clipper 5.7 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Fastest Search 3.0 (fastestsearch@mingyi.org)
  • InvisibleHand 3.8.28 (canitbecheaper@trafficbroker.co.uk)
  • Lightshot (screenshot tool) 3.1.0 ({394DCBA4-1F92-4f8e-8EC9-8D2CB90CB69B})
  • McAfee SiteAdvisor 3.6.2 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Norton Toolbar 2013.4.1.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 11.4.0.6 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • QuickWiki 1.1.3 ({EE223D7A-F30F-11DD-8F0A-D2AD55D89593})
  • RealDownloader 1.3.2 ({FCE04E1F-9378-4f39-96F6-5689A9159E45})
  • Screenshoter 1.01 ({d9babd10-47de-11df-9879-0800200c9a66})
  • Search By Image (by Google) 1.1.2 ({ce7e73df-6a44-4028-8079-5927a588c948})
  • Session Manager 0.8.0.7 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WOT 20130515 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Add to Search Bar 2.0 (add-to-searchbox@maltekraus.de) (Inactive)
  • Autohide Tabbar 2.8 (autohidetabbar@tiptt.blogspot.com) (Inactive)
  • Boounce 0.6 (toolbar@boounce.com) (Inactive)
  • Ciuvo Price Comparison 1.4.15 (extension@ciuvo.com) (Inactive)
  • Cooliris 1.12.3.58254 (piclens@cooliris.com) (Inactive)
  • ErrorZilla Plus 1.2.3 ({03651b2d-eb7d-4be7-af1b-dc0cd162dd54}) (Inactive)
  • Fire.fm 1.4.16 ({6F0976E6-26F3-4AFE-BBEC-9E99E27E4DF3}) (Inactive)
  • FireShot 0.98.32 ({0b457cAA-602d-484a-8fe7-c1d894a011ba}) (Inactive)
  • Google Shortcuts 2.1.8.1 ({5C46D283-ABDE-4dce-B83C-08881401921C}) (Inactive)
  • Hide Tabbar 2.0.0 ({7EE8902C-75BE-4286-A6CE-0C483607A322}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • NoSquint 2.1.9 (nosquint@urandom.ca) (Inactive)
  • Paste Email Plus 4.0 (pasteemailplus@guid.customsoftwareconsult.com) (Inactive)
  • Personas Plus 1.7.2.1 (personas@christopher.beard) (Inactive)
  • Personas Rotator 8.0 ({6e73f6b7-b9ab-44b8-b744-6393e3c2e351}) (Inactive)
  • Search Assistant 2.0.1 ({B3834E60-12A8-11E0-A289-939FDFD72085}) (Inactive)
  • SimilarSites 1.0.33 ({E71B541F-5E72-5555-A47C-E47863195841}) (Inactive)
  • Tab Mix Plus 0.4.1.0 ({dc572301-7619-498c-a57d-39143191b318}) (Inactive)
  • Twitter Address Bar Search 1 (twitter.address.bar.search@firefox.twitter) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDescription2:
  • adapterDeviceID: 0x0000
  • adapterDeviceID2:
  • adapterDrivers: vga framebuf vga256 vga64k
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x0000
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate:
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 180
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.max_tabs_undo: 20
  • browser.sessionstore.max_windows_undo: 8
  • browser.sessionstore.restore_on_demand: False
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.onTop: False
  • browser.zoom.siteSpecific: False
  • dom.ipc.plugins.enabled.npcoolirisplugin.dll: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 22.0
  • font.internaluseonly.changed: True
  • font.name.monospace.x-western: Arial
  • font.name.serif.x-western: Arial
  • font.size.variable.x-western: 20
  • general.useragent.extra.brc: BRI/1
  • keyword.URL: https://duckduckgo.com/?q=
  • network.cookie.cookieBehavior: 3
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1374645377
  • places.history.expiration.transient_current_max_pages: 53645
  • places.history.expiration.transient_optimal_database_size: 85830860
  • places.last_vacuum: 1303690523
  • plugin.disable_full_page_plugin_for_types: application/pdf,audio/x-realaudio,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml,video/x-msvideo,video/x-flv,audio/mp4,video/mpeg,video/x-mpeg,video/quicktime,video/x-ms-wmv,video/x-ms-wvx,video/mp4,video/x-m4v,audio/mpeg,audio/x-mpeg,audio/mid,audio/basic,audio/x-aiff,audio/aiff,audio/x-m4a,video/3gpp2,audio/3gpp2,video/3gpp,audio/AMR,audio/amr,audio/3gpp
  • plugin.importedState: True
  • plugin.state.flash: 2
  • plugin.state.np32dsw: 0
  • plugin.state.npdrmv: 0
  • plugin.state.npgeplugin: 0
  • plugin.state.npwmsdrm: 0
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.cpd.cookies: False
  • privacy.cpd.extensions-nosquint: False
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 4
  • security.disable_button.openCertManager: False
  • security.warn_submit_insecure: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1372611432

Misc

  • User JS: Yes
  • Accessibility: No
Waka_Flocka_Flame
  • Top 25 Contributor
529 solutions 5045 answers

Helpful Reply

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Helpful Reply

Safe mode appeared to make no difference in solving the problem. I still could not access tab groups, although the button seemed to be responsive (it appeared to be "depressed" when clicked - versus no discernible response). While in safe mode, I looked at the dates for all new add-ins and plugins. I installed Session Manager 07.17.2013, so I knew the problem predated that time. The extension that I added immediately preceding that date was "Google Search by Image" (on 07.16.2013). I opened FF (in regular mode) and disabled only that extension - restarted - no change. I restarted FF (in regular mode) to change a different extension, & it was fixed! Initially, FF showed zero tabs from before, but now they've shown up. Short version - I'm clueless as to what fixed this. Any insights? BTW, Colorful Tabs isn't working right either, but I can live with this for now - need to get back to running biz.

Waka_Flocka_Flame
  • Top 25 Contributor
529 solutions 5045 answers

Try troubleshooting the localstore.rdf file, more below.

Question owner

I've accessed the article, but I'll need to get back to you on this. Thanks so much for your reply!