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aol hijacked the search bar, removed all the other engines and disabled reset.

Posted

I noticed that at some point today the search bar had been reset to aol. I removed aol from the bar but now there is NO search engine option. Whatever malware did this also removed all other search bar options, disabled the reset defaults, and seems to have removed the search plugins folder from C drive. I tried an add-on to restore the default choices but it didn't work. I tried resetting Firefox and a system restore. Neither worked. I copied the searchplugins folder from a backup but that hasn't changed anything. I don't see a new Mozilla Firefox(34) folder as reported in some other threads. I looked in about:config and there are some new aol things there but I don't know how to remove them or what, if anything should replace them.

I noticed that at some point today the search bar had been reset to aol. I removed aol from the bar but now there is NO search engine option. Whatever malware did this also removed all other search bar options, disabled the reset defaults, and seems to have removed the search plugins folder from C drive. I tried an add-on to restore the default choices but it didn't work. I tried resetting Firefox and a system restore. Neither worked. I copied the searchplugins folder from a backup but that hasn't changed anything. I don't see a new Mozilla Firefox(34) folder as reported in some other threads. I looked in about:config and there are some new aol things there but I don't know how to remove them or what, if anything should replace them.

Chosen solution

Try adding a google search plugin back to firefox. http://mycroftproject.com/google-search-plugins.html

click the 1st one and it should ask you to add google.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

kobe 441 solutions 5048 answers

install the Search Reset Tool.

Or use Adwcleaner

For further information, please read Remove a toolbar that has taken over your Firefox search or home page.

Did this fix the problem? Let us know!

install the [https://addons.mozilla.org/en-US/firefox/addon/searchreset/ Search Reset Tool]. Or use [http://download.cnet.com/AdwCleaner/3000-7786_4-75851221.html Adwcleaner] For further information, please read [[Remove a toolbar that has taken over your Firefox search or home page]]. Did this fix the problem? Let us know!

Question owner

I tried the Search Reset Tool previously. It did nothing. I tried it again with the same results.

I tried the Search Reset Tool previously. It did nothing. I tried it again with the same results.
kobe 441 solutions 5048 answers

Have you uninstalled any AOL toolbars then scan with ADWCleaner as explained above?

Have you uninstalled any AOL toolbars then scan with ADWCleaner as explained above?

Question owner

Yes, I uninstalled or deleted everything that I could that says aol. Scanned and deleted with ADWCleaner, and used the Search Reset Tool. My problem remains.

Yes, I uninstalled or deleted everything that I could that says aol. Scanned and deleted with ADWCleaner, and used the Search Reset Tool. My problem remains.
kobe 441 solutions 5048 answers
delete a possible user.js file in your profile folder * https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save#w_user-js-file-overriding-preferences

Question owner

When I get to the step where I have opened my profile folder and am supposed to click "File" and select "exit", "exit" does not exist. I don't see a user.js file in the folder either.

When I get to the step where I have opened my profile folder and am supposed to click "File" and select "exit", "exit" does not exist. I don't see a user.js file in the folder either.
kobe 441 solutions 5048 answers

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following: *Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting Information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting Information'' from the menu. Now, a new tab containing your troubleshooting information should open. *At the top of the page, you should see a button that says "Copy text to clipboard". Click it. *Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post. If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]]. Thanks in advance for your help!

Question owner

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kobe 441 solutions 5048 answers

Also, for peformance reason i'd would update your graphics drivers if i was you

About the AOL issue, boot into Windows Safe Mode with Networking

Its the same in XP too.

Also, for peformance reason i'd would update your graphics drivers if i was you * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] About the AOL issue, boot into '''Windows Safe Mode with Networking''' * http://windows.microsoft.com/en-us/windows7/start-your-computer-in-safe-mode Its the same in XP too.

Question owner

and then?

and then?
kobe 441 solutions 5048 answers

See if AOL hijacks your browser, does it also hijack Internet Explorer?

See if AOL hijacks your browser, does it also hijack Internet Explorer?

Question owner

Firefox is no longer being "hijacked", I simply don't have any options in the search bar, and cannot seem to reinstall those options. Aol DOES hijack Internet explorer. There isn't a search bar but IE comes up as "aol" and shows aol as the homepage destination.

Firefox is no longer being "hijacked", I simply don't have any options in the search bar, and cannot seem to reinstall those options. Aol DOES hijack Internet explorer. There isn't a search bar but IE comes up as "aol" and shows aol as the homepage destination.
kobe 441 solutions 5048 answers

Now reboot (into regular mode) and does it still hijack Firefox, you may need to make a new profile or reinstall firefox.

Now reboot (into regular mode) and does it still hijack Firefox, you may need to make a new profile or reinstall firefox. * [[Remove a toolbar that has taken over your Firefox search or home page]] * [[Use the Profile Manager to create and remove Firefox profiles]] * [[Recovering important data from an old profile]]

Question owner

I think you misunderstand. I removed the aol search from Firefox even before starting this thread. Nothing changed when I went to safe mode. The problem is that the files or code that enables the search bar is gone or disabled. The only thing in the search bar is Firefox add-ons.

I think you misunderstand. I removed the aol search from Firefox even before starting this thread. Nothing changed when I went to safe mode. The problem is that the files or code that enables the search bar is gone or disabled. The only thing in the search bar is Firefox add-ons.
kobe 441 solutions 5048 answers

I already understood that.

Yes, I uninstalled or deleted everything that I could that says aol. Scanned and deleted with ADWCleaner, and used the Search Reset Tool. My problem remains.

How about reinstalling Firefox, which should reinstall search plugins.

Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

I already understood that. ''Yes, I uninstalled or deleted everything that I could that says aol. Scanned and deleted with ADWCleaner, and used the Search Reset Tool. My problem remains.'' How about reinstalling Firefox, which should reinstall search plugins. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. Please report back to see if this helped you!

Question owner

I deleted the Firefox folder. Firefox still opens. I tried to remove it with the add/remove. When I click the remove button, nothing happens.

I deleted the Firefox folder. Firefox still opens. I tried to remove it with the add/remove. When I click the remove button, nothing happens.
kobe 441 solutions 5048 answers

Chosen Solution

Try adding a google search plugin back to firefox. http://mycroftproject.com/google-search-plugins.html

click the 1st one and it should ask you to add google.

Try adding a google search plugin back to firefox. http://mycroftproject.com/google-search-plugins.html click the 1st one and it should ask you to add google.

Question owner

Well, now I've been trying to upgrade my graphics drivers. Intel says they don't have an update for my driver. Windows automatic update glitches. When I try to look for graphics updates manually it seems I have the latest driver already.

Well, now I've been trying to upgrade my graphics drivers. Intel says they don't have an update for my driver. Windows automatic update glitches. When I try to look for graphics updates manually it seems I have the latest driver already.